Aerosoft GmbH Reviews 

505
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers had a great experience with this company. Many customers frequently appreciate the seamless purchasing process and exceptionally fast shipping times when ordering various simulation add-ons and software packages. People consistently find it very easy to locate what they need on the official website and download their digital purchases quickly without any major hassle. Some reviewers were not happy with console simulation games, mentioning persistent bugs, performance lag, and missing features like proper steering wheel support across devices. Consumers also noted frustration with software installation clients and performance issues during complex simulation flights, pointing out that essential updates and fixes are badly needed.

What people talk about most

Product

Reviewers express mixed feelings regarding product performance, with many customers praising realistic... See more

User experience

People report ambiguous experiences with user experience, as some consumers praise the seamless transactions... See more

Quality

Users describe ambiguous interactions with quality, noting that while some reviewers find their simulation... See more

Delivery service

Customers had overall satisfaction with the delivery service, frequently highlighting very fast shipping and... See more

Service

Consumers find service to be positive, highlighting decades of trouble-free experience with the company.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I dont speak english, but i'm happy with my Toliss/Aerosoft A340-600, it can be more improvement, but at the moment is a good plane.

Rated 4 out of 5 stars

They do make great simulation games, however, on the console side of things, especially Tourist Bus Simulator, it seems like they really dont care about that game. The only real issue with this is tha... See more

Rated 4 out of 5 stars

I would have given a 5 except 2 things and they’re probably bugs within the Aerosoft app: 1. My default if I set currency should be my country currency. It’s misleading when I see the price of some i... See more

Company replied

Rated 5 out of 5 stars

Awesome company with awesome products! I have been using their products for over 15 years since FS2004 times, then FSX and now FS2020. I mostly use their Airbus products and their German and European... See more


Company details

  1. Software Company

Written by the company

Die Aerosoft GmbH steht seit mehr als 25 Jahren für hochwertige Simulationsprodukte. Mit über 30 Mitarbeitern und weltweit mehr als 50 freien Entwicklern zählt das Unternehmen heute weltweit zu den führenden Software-Herstellern.


Contact info

4.2

Great

TrustScore 4 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(505)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ifr1

Delivery was amazing. Quality of the ifr1 is really good, unfortunately i use the FBW A32nx and the functionality isn’t as good. I should have researched it better before I bought the Ifr1..
If you are using standard Msfs aircraft it’s a game changer..

30 July 2025
Rated 5 out of 5 stars

Honeycomb alpha bravo purchase

Experience has been awesome, I needed a quick clarification on shipping time after I placed the order, I dropped an email and I got a super fast response, moreover shipping was absolutely fast and on time.

28 July 2025
Rated 5 out of 5 stars

Excellent service received

Excellent service was received, from placing the order to it being received in South Aftica. A situation did hiwever exist with the courier company not opening the invoice attached to the packaging as customs do nit accept proforma invoiced. I had to persobally obtain the invoice from Aerosoft and sent it to the courier. I paid the courier the taxes immediately but I received an email from Aerosoft that there were outstanding feed even after I received the item. It was sorted by Aerosoft.

29 July 2025
Rated 5 out of 5 stars

Fantastic customer service

I'd bought an Aerosoft product from another online retailer who couldn't, or wouldn't, provide updates. I contacted Aerosoft about this as the original retailer wasn't responding to my emails and Aerosoft arranged for me to download the update direct from their website instead.

16 July 2025
Rated 4 out of 5 stars

Quick email responces

I made a recent purchase with Aerosoft, but had to make an enquiry about payment. My emai was responded to quickly.
After trying out my purchase, I had to return it as unsuitable for my usage. Again the return process was completed without any problems.
My reason for not giving 5 stars was because Aerosoft did not inform me that my first payment was declined, causing me to reorder after a delay waiting for a dispatch notice.

30 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look