Aerosoft GmbH Reviews 421

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their realism and attention to detail, especially for flight simulator add-ons. Many consumers also commend the fast and reliable delivery service, noting that items arrive well-packaged and on time. The ordering process is frequently described as easy and straightforward, with a smooth overall experience from purchase to receipt. However, some customers also noted issues with product compatibility or functionality, particularly with certain software or hardware setups. A few people experienced delays in order confirmation or encountered problems with shipping costs and tariffs. There were also occasional reports of products not working as expected or issues with customer service regarding payment declines or obtaining invoices.

What people talk about most

Product

Users describe positive interactions with products, often highlighting their good quality, realistic details,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the extremely fast shipping and... See more

Quality

Customers consistently note positive experiences with quality, praising products as well-made, high-quality,... See more

Service

People report positive experiences with service. Customers consistently praise the fast, reliable, and... See more

Order

Customers generally had positive experiences with their orders. Many reviewers praised the quick shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

Purchased the new Micrososft Flightsimulator 2024 for XBox or PC. Almost 5 stars but. Internal ordering went well but, order confirmation was delayed due to internal issues at Aerosoft. An email to... See more

Rated 4 out of 5 stars

I made a recent purchase with Aerosoft, but had to make an enquiry about payment. My emai was responded to quickly. After trying out my purchase, I had to return it as unsuitable for my usage. Again... See more

Rated 5 out of 5 stars

Company had no issues at all. One of the only "in stock" providers I could find nationally, and asking a fair price. Shipping was pretty pricey, and then of course tariffs were even more than shipping... See more

Rated 5 out of 5 stars

Delivery was amazing. Quality of the ifr1 is really good, unfortunately i use the FBW A32nx and the functionality isn’t as good. I should have researched it better before I bought the Ifr1.. If you a... See more


Company details

  1. Software Company

Written by the company

Die Aerosoft GmbH steht seit mehr als 25 Jahren für hochwertige Simulationsprodukte. Mit über 30 Mitarbeitern und weltweit mehr als 50 freien Entwicklern zählt das Unternehmen heute weltweit zu den führenden Software-Herstellern.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

421 reviews

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1-star

Replied to 43% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Dear Developers,

Dear Developers,
I am writing to highlight several persistent issues in Fernbus Coach Simulator that continue to impact the experience, particularly on console. These problems have been raised by players multiple times, yet they remain unresolved.
The game currently suffers from frequent performance lag, noticeable graphical glitches, and the absence of key features such as force feedback support. The indicator system—especially for minibuses—is also unreliable, with automatic indicators failing to cancel and no proper manual option available. These are not minor inconveniences; they directly affect core gameplay and realism.
In addition, the lack of proper road signage and ground markings makes navigation unnecessarily difficult. Features such as speed limits displayed on the road, advance warnings for roundabouts, and clearer prompts to slow down are standard expectations in a simulator of this type and should be prioritised.
Another major missing feature is voice navigation. A basic AI system that provides spoken directions (e.g., “turn left” or “prepare to exit”) would significantly improve usability and bring the experience closer to modern standards.
At this stage, players are not asking for extras—they are asking for essential fixes and features that should already be in place. Continued delays in addressing these concerns risk damaging player confidence and long-term engagement with the game.
I strongly urge you to acknowledge these issues and provide a clear update roadmap or timeline for when players can expect improvements. Transparency and communication at this point are just as important as the fixes themselves.
I look forward to your response and to seeing these issues properly addressed.

7 June 2025
Unprompted review
Rated 3 out of 5 stars

Got your ULLI St

Got your ULLI St. Petersburg scenery for FS2020. Very nicely crafted airport. But ILSs do not show in GPS! The frequencies are there and ILS approach can be flown with lining up to runway manually but cannot do Nav hold towards ILS since the GPS approaches are missing.

4 February 2026
Rated 2 out of 5 stars

Unexpected Additional Import Charges

First of all, Aerosoft products are of good quality and decently priced. I have no issues with their price or quality. The issue I have is around the high cost you'll incur if you are unlucky enough to be in the UK. This is a warning to all UK potential purchasers that you'll incur a hefty £95 additional charge because we're not in the EU anymore. You have been warned.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

I bought a city driver for PS5

I bought a city driver for PS5, I have a Logitech G29, but I can't adjust the steering wheel. It's not my fault. A lot of people have problems with it, and your problem is big. When I looked at the settings on YouTube on PC, they have a completely different setting. You can adjust the steering wheel however you want. It's not on PS5.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

no answer to my refund

no answer to my refund

5 January 2026
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, please excuse the delayed reply to your ticket, as we have had some personnel shortages over the holidays. We will get back to you shortly.

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