Aerosoft GmbH logo
Visit website

Aerosoft GmbH Reviews 

505
•
TrustScore 4 out of 5

4.2

Software Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers truly appreciate the fast and seamless purchasing process, along with the wide selection of available simulation add-ons. Many people frequently note that finding what they need on the official website is always simple, clear, and efficient. However, some reviewers were not happy with specific software bugs and performance issues encountered on certain gaming platforms. Consumers mentioned frustrating difficulties with console versions, noting that steering controls and recent updates often lack proper testing. Some people also pointed out complicated download processes and unexpected restrictions when trying to access their newly purchased content.

What people talk about most

Product

Reviewers express mixed feelings regarding product performance, with some users highlighting excellent... See more

User experience

Reviewers highlight ambiguous aspects of user experience, as some consumers report satisfaction with seamless... See more

Quality

Users describe ambiguous interactions with quality, expressing dissatisfaction regarding unrealistic taxiway... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising very fast shipping and a very... See more

Service

Customers had positive experiences with service, noting long-term satisfaction spanning over twenty years... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I dont speak english, but i'm happy with my Toliss/Aerosoft A340-600, it can be more improvement, but at the moment is a good plane.

Rated 4 out of 5 stars

They do make great simulation games, however, on the console side of things, especially Tourist Bus Simulator, it seems like they really dont care about that game. The only real issue with this is tha... See more

Rated 5 out of 5 stars

The ease of picking out what aircraft that I want and download or even an expansion packs are as easy as it comes along with the process, can’t wait for the A340 to come out

Rated 5 out of 5 stars

Good explanation about what to expect from the product. I purchased the SimHaptic software and it works very well on my setup.

Company details

  1. Software Company

Written by the company

Die Aerosoft GmbH steht seit mehr als 25 Jahren für hochwertige Simulationsprodukte. Mit über 30 Mitarbeitern und weltweit mehr als 50 freien Entwicklern zählt das Unternehmen heute weltweit zu den führenden Software-Herstellern.

Contact info

4.2

Great

TrustScore 4 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(505)

187 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Professionals!

I contacted customer support regarding an issue, and they responded promptly, resolving my problem. I am fully satisfied and would like to thank them for their professionalism and helpfulness.

25 June 2025
Rated 3 out of 5 stars

FS2024 does not run

FS2024 does not run ! because some "Shader" software on my gaming Latop, which runs FS2020 perfectly, prefents the start of the program. The message says I have version 6.6 and 6.7 is needed. What in the hell is this and why didn't anyone issue a warning beforehand? I am simply frustrated.

25 May 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, please contact our technical support for assistance with this issue: https://aerosoft.zendesk.com/

Rated 1 out of 5 stars

Goods returned Refund not processed

I have returned the item as stopped working. The refund was promised after i return the item. Item was posted at my cost to Germany and now i have no item and no refund.

Post office in Germany tried to deliver my parcel but it says the place is closed.

Delivery Attempted - No Answer
33142 Buren-, Germany

30 April 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, in rare cases, courier services may attempt a delivery after our office has already closed for that day. In such cases, they should normally attempt another delivery. If that fails, the item will be returned to you. For further assistance, please contact us with the courier service you used & parcel tracking number. We can also generate a separate return label for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look