Abbott Lyon Reviews 33,136

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 10,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their gorgeous appearance, high quality, and durability, often noting that items last for years without tarnishing, even with daily wear. Many appreciate the ability to personalize jewelry and find the items to be well-made and beautiful, making them perfect for gifts or personal collections. The customer service is frequently highlighted as exceptional, with many people receiving prompt and helpful assistance, even for issues like expired vouchers or broken items. Reviewers also commend the fast delivery and attractive packaging, contributing to an overall positive purchasing experience. However, some customers experienced issues with orders taking an unexpectedly long time to arrive, especially for personalized items, with some waiting months for delivery. A few other people also felt that the quality of certain products, particularly chains and initials, felt cheap or that items like bangles lost stones or tarnished despite being advertised as tarnish-free. Additionally, some reviewers reported dissatisfaction with customer service regarding delayed orders or when items broke just outside the warranty period.

What people talk about most

Product

Customers generally express satisfaction with the product, frequently praising the high quality, beautiful... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast dispatch and quick delivery... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting excellent experiences where issues were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessor... See more

Rated 5 out of 5 stars

Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular ne... See more

Rated 5 out of 5 stars

The service i have received has been amazing. I ordered a memorial necklace for my daughter as I have terminal cancer. They are giving me a free painting and cream tea day after hearing my story. I... See more

Rated 5 out of 5 stars

I ordered a signet ring with the birth stone of my dad who passed away, and another stone for my mum. The ring itself was absolutely beautiful and it was a little piece of my dad I could keep with me!... See more


Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Absolutely Love It!

The quality is beautiful, the personalised details make each piece feel special, and it's become part of my everyday style. My Initial Heart Bracelet is one of my favourites because it's meaningful, stylish, and goes with everything.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Bubble name necklace

I ordered the gold bubble name necklace with little diamonds in all the letters and only had it one month and almost every letter has lost multiple gems ! One of the letters missing almost every one of them
The delivery for the item took a month to be made and delivered so I expected Better quality !

4 April 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

This is so disappointing to hear, I'm so sorry about this! If you haven't already, please do contact our team at hello@abbottlyon.com (or by Live Chat on our website) so that we can help get this resolved for you ASAP!

Rated 1 out of 5 stars

Do not buy a gift bag with your order

I placed an order for a gift with a gift bag
The gift bag was sent without the gift. When I contacted them they were extremely unhelpful and dismissive

22 June 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

I'm so sorry to hear that your gift bag arrived separately! I can completely understand why this must have been confusing and frustrating. I can see that the team have been in touch to help you return the now unwanted gift bag for a refund as a gesture of goodwill. If we may be able to help with anything further, please don't hesitate to reach back out

Rated 1 out of 5 stars

Definitely Tarnishes!

I am on my third bracelet which has tarnished- yes customer service is good as they replace it but its advertised as tarnish free which it isnt. really disappointed as other companies bracelets have not caused me this issue

22 June 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for taking the time to share your feedback, Maham. We're sorry to hear that you've experienced tarnishing with multiple bracelets, especially as we understand how disappointing that must be when you chose our jewellery expecting it to remain tarnish-free.

While we're pleased that our customer service team was able to assist with replacements, we appreciate that this doesn't change your experience. We take feedback like yours seriously and are continually reviewing our products and materials to ensure they meet the standards our customers expect.

If there's anything further we can do to help, please don't hesitate to contact us directly. We truly value your support and the opportunity to make things right.

Rated 1 out of 5 stars

Terrible

Terrible - ordered a necklace over a month ago but missed the part where it says delivery will be in August. Asked for a refund but same old standard paragraph as the below complaints. Wouldn’t be buying from here again.

22 June 2026
Unprompted review
Abbott Lyon logo

Reply from Abbott Lyon

Thank you for your feedback. We're sorry to hear that your experience has left you feeling disappointed.

We understand how frustrating it can be when delivery expectations don't align with what you had anticipated. As many of our pieces are made to order, estimated delivery timeframes are displayed on the product page before purchase along with at checkout, but we appreciate that these can sometimes be missed.

We're also sorry that our response regarding your refund request felt impersonal. While we do use standard information to ensure consistency and accuracy, we always aim to address each customer's concerns individually and provide the best possible support.

We're sorry we haven't met your expectations on this occasion and appreciate your feedback.

Rated 5 out of 5 stars

I ordered a signet ring with the birth…

I ordered a signet ring with the birth stone of my dad who passed away, and another stone for my mum. The ring itself was absolutely beautiful and it was a little piece of my dad I could keep with me! Unfortunately it did tarnish, my own fault wearing it daily and using water etc, however, whilst I was waiting for the ring to be made, (I wrote on the notes that this was for my parents, a small reminder) Abbott Lyon kindly sent me a beautiful necklace with a personal note and I thought this was such a thoughtful and incredible thing to do. It brought me to tears! I’m so grateful for this company and I can’t wait to buy my next piece. This review did take forever and I apologise, however their kindness will never be forgotten so thank you so much!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I really enjoyed shopping at Abbott…

I really enjoyed shopping at Abbott Lyon! The quality of the jewellery is impressive. The designs are trendy, made of high quality material and long lasting. I would definitely recommend. The delivery service was really fast!

22 June 2026
Unprompted review

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