Abbott Lyon Reviews 33,136

AL1639713 I am extremely disappointed with both the quality of the jewellery and the way Abbot Lyon has handled my complaint.

The necklace and charm, which were bought as a special gift for my mum, have tarnished despite being properly cared for. For a company that markets itself as selling premium jewellery, this level of quality is simply unacceptable.

What has made the experience even worse is the customer service. Rather than taking responsibility, they have repeatedly hidden behind their warranty policy, claiming the 5-year warranty only applies to purchases made after a certain date. However, their website clearly advertises a 5-year warranty, and it appears the qualifying purchase date has changed over time. This is confusing at best and, in my opinion, misleading.

To make matters worse, after reading numerous Trustpilot reviews, it appears the company has chosen to replace tarnished items for some customers while refusing others in almost identical circumstances. This gives the impression that they are selective in how they apply their policies rather than treating customers fairly and consistently.

The responses I received from customer service were dismissive, unhelpful, and showed little interest in resolving the issue. Instead of standing behind the quality of their products, they simply refused to help.

I would not recommend Abbot Lyon based on my experience. Poor product quality, inconsistent treatment of customers, and disappointing customer service have left me extremely upset and with no confidence in the company.

Great products and great customer service too. After countless purchases I can say this is probably my favourite company all round. Advertisement is accurate, their items truly last, one particular necklace I’ve worn almost daily for 3 years. I recently experienced the actual customer service on offer and was blown away, I purchased a pair of pearl huggie earrings and sadly the pearls fell out (they’re discontinued now). The same day I informed them of the fault I received a voucher code not only covering the earrings but delivery too. I recently went to use it and it had expired :(. I emailed customer service who were able to extend my voucher, again same day.

Love everything, shop here time and time again

My favourite place to treat myself or buy someone I love a meaningful gift

Great sign and range of different jewelry, options and bags and so many more things

This is a great example of a company that give and gift the world to influencers and provide nothing to paying customers. Customer service is awful, second time ordering after my order couldn’t be completed with the rubbish ink pads and never refunded. Tried again with the digital app and now 3 months wait. If I had 500,000 followers it would be done in a week.

Abbot Lyon pieces are a must have because they sell the most beautiful and unique jewelries . Non tarnish and rich in quality . I don’t stop singing about the brand to who cares to listen to me. I love everything abbot Lyon

Ordered an initial charm and an initial pendant. Both super gorgeous and well made. They are such a gorgeous buy and well worth investing in as a staple that you can stack and wear with other accessories. I purchased this alongside a gift voucher I received.

Absolutely love Aboyt Lyon amazing brand and even better customer service always. 10/10 xx

I recently purchased the polka dot huggie hoop earrings and they are so beautiful. I literally wear them everyday they go with every outfit and are so comfortable.

Can’t recommend Abbott Lyon enough, gorgeous and affordable jewellery.

Item arrived within the time expected. Great quality, exactly what I was looking for! Delighted with service given.

Fantastic experience

Beautiful jewellery and very quick delivery.

I shop with Abbott Lyon regularly for personalised jewellery, and every time I receive a new piece, I’m completely blown away by how beautiful it is. The dispatch is always fast, delivery is quick, and the whole experience is just perfect 🤩

Ive ordered items on 3 separate occasions , all arrived ontime ,absolutely stunning jewellery.
Will most definitely be ordering again in future .

Was expecting a little better packaging as it was charged at premium prices I could have walked down the corner shop and got a similar item for a couple of pound over the nut the item was as described

Especially pleased that your chains come in a longer length and really easy to order too

Easy to order, arrived in time and love the product

No problems with Abbott Lyon beautiful earrings well worth the 2 for 1 deal.

It’s the delivery courier that’s a bit of an issue they took ages from Dayi g they got it to act delivering to me

Quite simply, terrible quality and customer service.

I bought a necklace from Abbott Lyon as a gift for my wife, given in the name of our newborn daughter, just over two years ago. It was a deeply sentimental piece and meant a great deal to her.

Unfortunately, the necklace recently snapped in half. When I checked the website and saw a 5-year warranty advertised, I thought this would be straightforward to resolve.

Instead, customer service responded with plenty of polite wording about how valued I am as a customer, but informed me that when I originally purchased the necklace, the warranty period was only two years. Since I was just outside that period, they refused to help.

My wife loved the necklace - of course she did, given what it represented. Did Abbott Lyon show any consideration for that? Absolutely not.

A company that promotes quality and longevity should stand behind its products, especially when they fail after such a short time. Based on my experience, it seems I’d need to spend another £100 every couple of years to replace jewellery that keeps breaking.

I suggest you look elsewhere.