Wings Skoda Reviews 

145
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and attentive team members for making every visit smooth, welcoming, and entirely stress-free. Visitors really appreciate the detailed explanations, thoughtful touches like complimentary coffee, and efficient handling of annual services and appointments. However, some people mentioned encountering unexpected vehicle condition problems or feeling disappointed with overall post-sale support. A few reviewers also noted difficulties when trying to resolve specific repair concerns or dealing with frustrating dealership policies. Consumers expressed frustration over communication gaps and unresolved maintenance issues long after purchasing their vehicles.

What people talk about most

Service

Customers report overwhelmingly positive experiences with the service department, highlighting friendly,... See more

Staff

Consumers find staff to be positive, helpful, and professional during services and appointments. Reviewers... See more

Customer service

Users describe positive interactions with customer_service, noting that staff members are helpful, friendly,... See more

Product

Clients share ambiguous opinions on product experiences, ranging from high satisfaction to frustration with... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless visits and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over many years and a few cars I’ve always had a good experience. With both sales & maintenance. Most recently they managed to fit me in at short notice for a service which I really appreciated. As... See more

Company replied

Rated 5 out of 5 stars

Friendly and helpful staff, especially Leanne who was really amazing at making sure I got the best deal possible with my service and MOT, and also that I had plenty to drink and was nice and cool in t... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(145)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bullish attitudes

Bullish attitudes, whereby additional work is processed and they debit from your card. Note they have been reported. They will not claim this Trustpilot account as they cannot be "trusted."

6 December 2021
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

We are sorry this was your opinion of your experience. This Trustpilot account was not used by us for many years, but Google and other such public review platforms (that do not require finanical incentive from the business) reflect the experience of many of our customers over many years are are freely available to view to any prospective customers.

Rated 5 out of 5 stars

Always brilliant

Always brilliant. Thanks especially to Trish for her help.

2 November 2021
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you so much for taking the time to share your experience.

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