Wings Skoda Reviews 

141
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, helpful staff, who are noted for their friendly and patient approach. Many people highlight the outstanding customer service, noting that staff go above and beyond to assist, making every interaction pleasant and stress-free. Reviewers frequently mention the efficiency of the service, with work often completed quicker than promised, and appreciate being kept informed throughout the process. The overall user experience is described as welcoming and smooth, with many feeling like a valued member of the company's community.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, professional, and helpful.... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

Product

Clients share ambiguous opinions on product, with some expressing extreme happiness with new purchases like... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as wonderful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over many years and a few cars I’ve always had a good experience. With both sales & maintenance. Most recently they managed to fit me in at short notice for a service which I really appreciated. As... See more

Company replied

Rated 5 out of 5 stars

Booked my Skoda in for some repair work and MOT at the same time. Everything from the booking to the work being completed was straightforward and all the staff were polite and helpful. Leanne dealt wi... See more

Company replied

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(141)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Welcoming, professional and knowledgeable

My daughter has just picked up her new/used car. Ross was exceptional from the 1st viewing of the car to picking it up.
Ross was welcoming, professional and most importantly knowledgeable.
The car was presented as if it was a new car, in the showroom with a cover over it and a lectern with a lovely message on it.
All agreed work and additional work discovered during their safety inspection was completed with no quibbling.
I cannot fault Wings in anyway

29 July 2025
Unprompted review
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Reply from Wings Skoda

Thank you for sharing you feedback - we appreciate you taking the time. Ross is always very proud when he receives such positive comments.

Rated 5 out of 5 stars

Very helpful knowledgeable staff

Myself and my husband dropped in unannounced on a Sunday to view a couple of cars. Ross couldn’t have been more accommodating and helpful. He showed us the two cars and talked us through both options. We took our preferred car for a test drive and although we were confident of our choice, Ross gave us a very comprehensive run down of the technical abilities of the car and thankfully showed us some of the features of the dash/console which we really appreciated as it may have taken us ages to work out!

Super happy with our experience of Wings - and Especially Ross!

Many thanks
Katrina and Charlie

20 July 2025
Unprompted review
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Reply from Wings Skoda

Thank you for sharing you feedback - we appreciate you taking the time. Ross is always very proud when he receives such positive comments.

Rated 5 out of 5 stars

Just bought a Skoda for my wife and had…

Just bought a Skoda for my wife and had the pleasure of dealing with Dean. He was brilliant from start to finish. friendly, honest, and made the whole process really easy and stress-free. The car is great and exactly what we were looking for. Highly recommend Dean if you’re thinking of buying a car!

10 May 2025
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to share your feedback - I know Dean is very proud when he receives such positive comments. We appreciate it.

Rated 5 out of 5 stars

New Enyaq

Picked up our Enyaq from Ross at Peterborough, fantastic service. very smooth purchase, helpful to a T. Cant thank him enough for all his help. Great service.

1 March 2025
Unprompted review
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Reply from Wings Skoda

Thank you for sharing you feedback - we appreciate you taking the time. Ross is always very proud when he receives such positive comments.

Rated 5 out of 5 stars

Had our first oil change and service

Had our first oil change and service on our Skoda last Friday. Really well organised and completed on time. Thank you team. Thanks to Jemma for the lovely clean and valeted car afterwards. Highly recommended.

21 February 2025
Unprompted review
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Reply from Wings Skoda

That's brilliant - thank you for aking the time to share your thoughts. We will be sure to share them with Jemma.

Rated 5 out of 5 stars

Wings Skoda Peterborough

Dealt with Jacob who looked after us from the start.
Cannot fault his attention to detail and patience handing over a new Karoq.
Changing from many years with VW I have been surprised with the extra attention to detail the manufacturer has added.

13 February 2025
Unprompted review
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Reply from Wings Skoda

This is brilliant to hear. Jacob is very young and new to the role, but his attitude towards customers has been exemplary. It is wonderful to know this is landing well with our customers.

Rated 5 out of 5 stars

All staff were very helpful, particularly Dean Lovell

All staff were very helpful. We originally went to look at a second hand Seat car. Dean Lovell the sales person, gave us lots of information and was able to asneer all of our queries. We also looked at the stock of second hand and new Fabias on site. Dean mentioned there was a good finance deal on new Skodas. Dean gave us the details but never at anytime did we feel pressured to buy either second hand or new. Dean gave us space to discuss without us feeling we had to make a quick decision. We bought a new ŠKODA and Dean kept in touch until the collection date and also with a catch up call the day after delivery. Dean was professional, friendly and informative, without being pushy.

21 January 2025
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to share your feedback - I know Dean is very proud when he receives such positive comments. We appreciate it.

Rated 5 out of 5 stars

A Jewel in Škoda’s crown

Having been in motor journalism for many years I know what’s right and expected much.
I wasn’t disappointed. The cool calm and clean environment of the showroom matched the attitude of the sales team and backup staff.
I’ve been fortunate to pick up several new cars over the years and many have been utterly dire experiences. This was one of the few that renewed my faith in the trade and indeed a local business that just seems to have got it just right. I can only hope Škoda UK recognises what they have.

16 December 2024
Unprompted review
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Reply from Wings Skoda

This is such a lovely review to read - thank you for taking the time to share it. We all put a huge amount of effort into trying to get things right. Sometimes feedback such as this helps to remind us that all the effort is worth it. We hope to see you again soon.

Rated 5 out of 5 stars

Exemplary experience

From first step onto the forecourt to taking ownership of our new to us vehicle we were looked after by all the staff we had contact with, Xiana, Justin & Mark. Xiana was our main contact who looked after all our requirements and Justin who did everything in his powers to enable us to clinch the deal with Xiana. I know it was fun bargaining with them for the deal & it showed that whilst being in the trade it was still possible to get a fair deal for both dealer & customer. Thanks for experience in dealing with a great team.

22 November 2024
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to share your experience. We are pleased so many of our team contributed to delivering such a positive experience.

Rated 2 out of 5 stars

Purchased a Skoda Fabia From Jason back…

Purchased a Skoda Fabia From Jason back in July. I have an issue with the service history being supplied not matching up correctly. I've no reason to believe there's anything sinister but so far it has not been resolved. I'm hoping I will be contacted this week to sort this out.

20 July 2024
Unprompted review
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Reply from Wings Skoda

Upon investigation it appears this has been supplied. A printed history isn't supplied as standard any longer as all of our vehicles come with digital service schedules, which both improve our sustainability and prevent fraud. I trust this is now to your satisfaction.

Rated 2 out of 5 stars

Just over two months into owning it they refused warranty

After having owned the Karoq for two months purchased from Wings of Peterborough, I had to top up the coolant after the warning came up on the dash, so I topped it up, thinking maybe they just missed it and didn't top it up prior to my collecting it from the dealership. Less than a month later I had to top it up again, now we are talking almost a litre of coolant disappearing in two months. I had no idea where it was going as there were no signs of puddles under the car, or anywhere else in the engine bay. Contacted the dealership and requested it be booked in and fixed under warranty. Two days after dropping the car off I was informed that the fault is with the three-way joiner pipe, and that it wasn't going to be a warranty fix if I want them to fix it, plus pay for the diagnostics as well. So I was quoted £470 for what should've been a warranty issue but they claimed the warranty didn't cover this. So I withdrew the car from their workshop, I never got the answer to where the coolant was going, their service department is useless, and so is the after care. They just want your money, they will sell anything to get your money. I bought the pipe pribately, it was less than £30, and they wanted me to pay close to £500 for that??? Ermmmm no way, and they even wanted me to pay out for another year's extended warranty when I was buying the car!!! What for? Their warranty ain't worth the paper it's written on. I wouldn't bother getting anything from them ever again, not even the free MOT for next year. All they do is try to get out of doing any work for free even if it is clearly a warranty issue. Appalling.

10 September 2024
Unprompted review
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Reply from Wings Skoda

We take warranty responsibilities seriously and would never knowingly decline a valid warranty repair.

Having reviewed our records, we are unable to find evidence of the interaction or warranty refusal as described in this review. Where a vehicle is presented with a concern, our standard process is to investigate the issue and, where a covered fault is identified, submit and complete the repair in line with the warranty provider’s terms.

If the author of this review would like to contact us directly with vehicle registration details or booking references, we would be happy to review the matter further and clarify what occurred.

Rated 5 out of 5 stars

I have the pleasure of thanking Ross…

I have the pleasure of thanking Ross Martin. From the very beginning he was very involved in helping us purchase our Skoda Kodiaq. This is our first new car and we had a lot of questions every day to Ross . There was never a problem getting a response. Very nice, smiling and very helpful. We highly recommend him. Big thanks 👍👍👍👍

28 September 2024
Unprompted review
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Reply from Wings Skoda

Thank you for sharing you feedback - we appreciate you taking the time. Ross is always very proud when he receives such positive comments.

Rated 5 out of 5 stars

Popped in looking for a Superb Estate …

Popped in looking for a Superb Estate to a particular spec' and Dan made the effort to locate one and talk us through our payment options. Signed there and then and awaited delivery when we were handed over to Amaan. The final sale process all went smoothly and Amaan was extremely attentive to our concerns over a slight issue. Problem expertly resolved and handover day went smoothly. Amaan ensured every aspect of the tech' was explained in full at the appropriate moment.
A lovely and appreciated touch was the two gift bags for our dogs, which had been thoughtfully sourced and these were certainly enjoyed.
All in all from the first meet with Dan, the follow up calls with Amaan and the overall handling of our purchase, we could not be happier. Thank you

6 August 2024
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to share your feedback with us, we greatly appreciate it. It is also nice that so many of our team members were able to offer a positive experience.

Rated 5 out of 5 stars

New Skoda Enyaq

Purchase of our new car at Wings Škoda really was faultless, at order we were advised that our car would be delivered in approximately 4 weeks, and was ready to collect in exactly four weeks to the day.

Ross was very helpful and went through everything with us showing us varying models so we could see different interiors and trim level options available, and found exactly what we were looking for.

We’ve had the car a little under 3 weeks and Ross has continued to help us with the many questions we have had as this is our first EV.

This has easily been a real 5 star experience for us and we are extremely happy with our new car, we love our Enyaq thank you Ross 🙏🏻☺️

6 June 2024
Unprompted review
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Reply from Wings Skoda

Thank you for sharing you feedback - we appreciate you taking the time. Ross is always very proud when he receives such positive comments.

Rated 5 out of 5 stars

Wings Peterborough is the place to…

Wings Peterborough is the place to spend your money. The whole team there are fantastic, I normally deal with Dean who always keeps me updated.
They all have a great sense of humour which is something I appreciate.

5 June 2024
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Excellent service

Amaan was friendly and efficient he answered all of our questions and kept us informed throughout the whole process

I would highly recommend Wings of Peterborough

30 April 2024
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Delivery of our new car.

Earlier this week we had a new car delivered
to us in King's Lynn by Ross Martin.
We found Ross very helpful and extremely
pleasant.

This is the 4th Skoda we have purchased from
Wings and have found the Sales Executives
to be top quality gentlemen (and gentlemen in
the true sense of the world.

Well done Wings.

20 March 2024
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Satnav update

I needed to update the Satnav in my Octavia. I messaged via Facebook and dealt with Justin who gave me the link to do it. What Skoda don't tell you is you need to use the disk in the car and not replace it with a new sd card. Any way in the end Justin told me to take it in and hopefully he would sort it out which he did very kindly while we waited. Would certainly use Wings if I decide to update the car in the future.

14 March 2024
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 1 out of 5 stars

Knowingly sell brand new cars that leak.

Bought a brand new car from them just after Christmas and we've had water ingress so bad that it drips from the floor mat when you pick it up. Rang service department and the lady assumed the water ingress was in the boot, "because that's where it normally is"! Was excited to get a car that we will keep for years and wouldn't have this kind of stress with but will be handing it back ASAP and never buying a Skoda again.

25 February 2024
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for raising your concerns.

We would like to be very clear that we would never knowingly supply a new vehicle with a defect, and we take any report of water ingress extremely seriously.

Occasionally, new vehicles can present unexpected issues after delivery, including water ingress, which can arise from a range of causes and are fully covered under manufacturer warranty. Our standard process in such cases is to inspect the vehicle promptly, identify the source of the concern, and resolve it at no cost to the customer.

The comment made during your initial call was not intended as an assumption or dismissal of your concern. Certain models can experience water ingress in common areas, which is why clarifying questions are often asked to help diagnose the issue efficiently ahead of inspection.

We regret that this matter has caused frustration and disappointment, particularly given your expectations of a new vehicle. We would welcome the opportunity to inspect the car and resolve the issue properly under warranty before any decision is made, and we encourage you to contact us directly so we can do so.

Rated 5 out of 5 stars

Fantastic customer service!

The customer service here is fantastic! I would 100% recommend Wings Peterborough if you want a sales team that listen and find exactly what you need. They couldn’t have made it easier for us!

24 January 2024
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

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