Wings Skoda Reviews 

140
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional, helpful staff, who are noted for their friendly and patient approach. Many people highlight the outstanding customer service, noting that staff go above and beyond to assist, making every interaction pleasant and stress-free. Reviewers frequently mention the efficiency of the service, with work often completed quicker than promised, and appreciate being kept informed throughout the process. The overall user experience is described as welcoming and smooth, with many feeling like a valued member of the company's community.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent, professional, and helpful.... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

Product

Clients share ambiguous opinions on product, with some expressing extreme happiness with new purchases like... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as wonderful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over many years and a few cars I’ve always had a good experience. With both sales & maintenance. Most recently they managed to fit me in at short notice for a service which I really appreciated. As... See more

Company replied

Rated 5 out of 5 stars

Booked my Skoda in for some repair work and MOT at the same time. Everything from the booking to the work being completed was straightforward and all the staff were polite and helpful. Leanne dealt wi... See more

Company replied

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.8

Excellent

TrustScore 5 out of 5

140 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(140)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exellent experience!

Exellent experience!! Dean lovell was briliant and went above and beyond.

29 September 2023
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Great Skoda dealer 100% recommend, friendly service and honest

over the last year I have been looking for the right car, its been a tricky challenge and most private sellers and bigger dealerships lacked honestly in their business and it put me off buying my dream car. however I didn't experience anything like that at wings Skoda dealership. they were 100% honest through the entire buying process giving me all possible information I could have asked for!
They were kind and very confident in what they were selling with nothing to hide. which is comforting when you are buying something like a new car. Scott the salesman who sold me my Skoda yeti was an amazing down to earth man with honesty and character that is yet un matched! I recommend anyone looking for a new car to consider coming here first! even if you are not 100% ready to buy, they will advise and help out.

8 July 2023
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

New Skoda Superb - From Wings

I picked up my new Škoda Superb from Wings Škoda King’s Lynn on 24th May 2023. This is my first new car I have bought from them. I have also bought a used car from them previously and the team there have been an absolute pleasure to deal with throughout. The Superb is exactly what the name says – superb. The car is fantastic to drive, quality in every detail and great value for money – and while we looked around, we found for the amount of car you get for the money it is difficult to beat.
When you have found a car, I often find trust, confidence and reliability in a dealership is not always easy to find. This was the first thing I found easily at Wings Škoda Kings Lynn. I dealt with several of their team Ross first, then Scott, Ryan, and Rohan. I met others there, but it seems all were similarly trained. When compared with other dealerships I tried at the time I found their approach refreshingly honest, knowledgeable, and genuinely enthusiastic and this together with a great car made buying it a no brainer.
There was no hard sell Ross, Scott and the team made sure you had every bit of information from which to decide if you wanted a car, could afford it and what price you would get for your own vehicle. Any questions you had they were able to get an answer for – and I was given the courtesy of as much time as I wanted for my own thoughts (that and plenty of coffee).
I ordered the car back in November last year when delays to new cars was high, the team kept me up to date throughout with any progress as news came in. The day I got the car was pretty special, and though Ross couldn’t be there Scott admirably went through lots with me before I took possession of this highly equipped car.
I have now had the car a month and Scott has been in touch at least 2 or 3 times to make sure I know all the bells and whistles it has and how to use them, so I can make the most of the car. As I said it is Superb and I would highly recommend both it and the Wings team to buy one from. Don’t be reticent to go see them, having met most of them including the sales manager, you will be made to feel very welcome and invited to view and try what they have – no pushing. A great team you can trust and a quality car – love mine.
Thanks to you all

24 May 2023
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 4 out of 5 stars

Following my poor review last week

Following my poor review last week, Wings Skoda contacted us to try to resolve the issue. This, I am pleased to say, has now been done and we have received our “commitment payment “ back. As pensioners this was a great weight off of our minds so thank you to all involved for facilitating this outcome

22 June 2023
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Brilliant service at Wings in…

Brilliant service at Wings in Peterborough. Nothing was too much trouble for Harry. Great service and lovely car!

6 April 2023
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Just purchased our car from Wings Soda…

Just purchased our car from Wings Soda in Kings Lynn.
All the guys were extremely friendly and helpful, especially Rohan who answered all our questions and nothing was too much trouble.
The icing on the cake will be when we collect our car and drive away.

25 February 2023
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 1 out of 5 stars

Did 3 online forms and contacted…

Did 3 online forms and contacted customer service by email as can't always get to the phone during the day, not one has bothered to reply let alone tell me if they cab fix my car and I'm a sole parent stuck in March. Certainly not what I'd call a great way of enticing any customers to use them!

19 January 2023
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

I am sorry you did not receive a response to online forms. We have a physical presence to receive phonecalls in the event of form submission issues, or emergencies, during all of openong hours and would encourage customers instead to call us if an issue is time-sensitive.

Rated 5 out of 5 stars

Wings Skoda are brilliant.

Wings Skoda are brilliant.

We’ve now had 5 vehicles altogether from the King’s Lynn branch, and we have a 6th (our first brand-new car from order!) on order - so you can clearly see where our customer loyalty lies! I honestly couldn’t ever imagine buying a vehicle from anywhere else.

Not only has every Skoda vehicle we’ve had been super reliable and has literally zero mechanical or performance issues - the buying experience has always been very pleasurable.

Scott Nicholls is our salesman. He’s fantastic; friendly, helpful, approachable, always willing to go the extra mile to help us. He’s worked hard and secured deals for us that we’ve always been more than happy with. We are considered ‘loyal customers’, and the company most definitely treat their loyal customers like royalty. It’s not just Scott, the whole team are welcoming and friendly, and the atmosphere is relaxing and pleasurable. The team gel well together, all work alongside each other harmoniously, and make the car-buying experience a happy one.

The King’s Lynn showroom is light, airy, spacious and relaxing. There are toys in the waiting area for the kids (which my 9 and 5 year olds always dive straight in to - the little ride-on Skoda toy car is a particular favourite!), and you always get offered a drink - not just a lovely Starbucks coffee for us adults, but even a glass of juice for the kids. Scott’s trainee is also fab, really knowledgeable and helpful.

Every experience we’ve had with Wings Skoda has been incredible positive, from first walking in to the showroom, to test drives and signing on the dotted line - top class service from a top class car manufacturer!

8 October 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Visited the kings Lynn dealership

Visited the kings Lynn dealership , polite ,friendly and outstanding service from Scott Nicholls and his colleague.definitely will be returning in the future.it’s well worth the travel.

11 May 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Always great friendly service

Always great friendly service. Thank you for listening and helping me.

11 May 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Kind, attentive staff and a great car

Kind and attentive staff, ensured I left with a car that suited my needs and a great dreal.
Thanks Wings

11 May 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Recently had my vehicle in for a…

Recently had my vehicle in for a service and MOT. The service team kept me up to date with the progress throughout the day. They even managed to get it done in time for me to collect at lunch time. The team at Wings Skoda are a valued piece to the business.

10 May 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Harry was very professional

Harry was very professional, great car and great service.

10 May 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Brillant customer service

All the staff I encountered were all friendly and very helpful. My service was done promptly and I was able to get some work done in their upstairs waiting area. Brilliant experience all round.

10 May 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Honest & Helpful

Honest & helpful dealership, have had our past 3 vehicles from Wings Skoda & we will not go anywhere else. Both sales & aftersales have always done right by us everytime.

10 May 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 1 out of 5 stars

Bullish attitudes

Bullish attitudes, whereby additional work is processed and they debit from your card. Note they have been reported. They will not claim this Trustpilot account as they cannot be "trusted."

6 December 2021
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

We are sorry this was your opinion of your experience. This Trustpilot account was not used by us for many years, but Google and other such public review platforms (that do not require finanical incentive from the business) reflect the experience of many of our customers over many years are are freely available to view to any prospective customers.

Rated 5 out of 5 stars

Always brilliant

Always brilliant. Thanks especially to Trish for her help.

2 November 2021
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you so much for taking the time to share your experience.

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