Windmill Motors Reviews 

93
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Sadly not a great experience. Bought a car at the end of August. Within a month the engine warning light came on (major issue light). The garage have basically told us nothing they can do and to go... See more

Company replied

Rated 5 out of 5 stars

Very positive experience with this company. Bought a car with a few things that needed sorting before collection and they were very accommodating and even replaced tyres which I didn't ask for. Ibby t... See more

Rated 5 out of 5 stars

Very helpful garage with a lot of support with aftersale issues. We bought a second hand car from them. Their prices seemed fair, they did some extra servicing we requested before the sale and they co... See more

Rated 5 out of 5 stars

I brought a nice blue Honda civic from this garage the owner and his son were remarkable helped me sort everything out and get me on the road , had few issues that they resolved every quickly would bu... See more

Company details

  1. Used Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Car Dealer
  5. Car Repair and Maintenance
  6. Car Service
  7. Motor Vehicle Dealer

Written by the company

Serving the area since 1995, we are a family run, multi award winning used car retailer with an on site MOT and service centre based in Lincolnshire. We pride ourselves on our commitment to our customers and the service we provide on a daily basis. Choose from over 200 quality used cars, from 30 of the leading brands, all on one site! From family cars, first time driver cars to sports cars and convertibles to SUV and 4x4 models and 7 seater cars. We offer full dealer facilities including and Great Deals on Car Finance and the best prices on your Part Exchange. So, whether you’re buying your next car, selling your current one or looking for a reliable MOT and Service Centre, we've got you covered!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

93 reviews

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No recent history of asking for reviews

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4.3

All reviews

(93)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought a car through finance from this…

Bought a car through finance from this garage. They sold us a car with major faults and then became difficult about us wanting repair. They really don't like to be questioned or challenged. Please do not buy from these people

23 October 2024
Unprompted review
Windmill Motors logo

Reply from Windmill Motors

Dear James,

Thank you for your feedback. We were surprised to see the one-star rating, as we have done everything possible to assist you throughout your purchase experience.

You purchased a vehicle from us in May of this year, and after several weeks, you reported a knocking noise. Upon inspection, it was determined that the trailing arm bushes needed replacement, your vehicle was 10 years old so some wear is to be expeced. In coordination with your lender, we arranged for the repairs to be completed at our dealership, including complimentary collection and delivery of the vehicle to ensure your convenience. All work was carried out at no cost to you.

At no point did we refuse repairs or make the process difficult. In fact, we even offered to re-purchase the vehicle or assist you in selecting another one from our inventory. However, based on guidance from your lender, this option was not viable due to challenges securing more financing because of your credit situation.

That said, we sincerely value all feedback and are committed to continually improving our service both before and after the sale. We strive to provide the best possible support to all of our customers.

Kind regards,
The Windmill Motors Team

Rated 5 out of 5 stars

Fantastic response to a problem raised

I had a very small problem with some chrome trims on a mini my wife bought. Windmill quickly resolved the problem by ordering genuine mini parts and posting them directly to us. Very very happy with Windmill, the car is fantastic.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Windmill Motors!

Kevin and his team made the whole process of buying our new car so effortless. No hard sales, just let us look around and was there if we had any questions. I would definitely recommend Windmill Motors - thank you!

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish!

Windmill Motors were fantastic from the get go. We did have a few issues and hiccups but Kevin, Ibby and Sam were fantastic. They answered all my concerns about the vehicle and did a full inspection of the vehicle before purchasing. Everyone was brilliant and I couldn't be more happy with my purchase. The whole service from start to finish was brilliant. Thank you so much!!

25 July 2024
Rated 5 out of 5 stars

Great service by Windmill

Had our car around 4 months now and are very pleased with it. The garage did an MOT and service before we collected and it was cleaned very well. Will return when looking for a new car for the Mrs.

25 July 2024
Rated 5 out of 5 stars

Happy Customer

I was a little anxious due to previous bad experiences with other dealerships but I can honestly say it's been a pleasure during business with Windmill. They work to a high standard, aren't pushy and are genuine! Thank you!!!!Definitely recommended!!!

23 July 2024
Rated 1 out of 5 stars

Disappointing

Our first contact with Windmill Motors was very pleasant.

Upon arriving at the garage we looked at the vehicle and spoke to a salesman as we had a few queries of which not all of them were answered but decided to take it for a test drive. Upon return we asked for a price for our current vehicle for a part exchange. Being told my vehicle showed signs of it being hit and some age related scratches didn’t feel the best sales approach.

The ‘salesman’ made it clear their prices are non-negotiable. Even with the fact that their car showed clearly that the near side had had a poor match paint job due to rear door being different colour. This they could not explain. Our customer experience with them was lacking compared to all others we had seen recently

In the end we made our 2 hour journey home as it was clear money was more important to them than customer service and having the ‘human touch’. We look forward to spending our money at a garage that deserves it.

27 July 2024
Unprompted review
Windmill Motors logo

Reply from Windmill Motors

Thank you for sharing your experience with us. We’re glad to hear that your initial contact was pleasant, but we sincerely apologize for the concerns you encountered during your visit.

It’s important to us that all of our customers feel valued and have their questions answered thoroughly. We’re sorry that we didn’t meet your expectations in this regard and that you felt our pricing approach was too rigid. We strive for transparency in our assessments, but we understand how this might have come across differently.

Your feedback is invaluable and will help us improve our customer service. We appreciate the time you took to visit us, and we hope you’ll consider giving us another chance in the future. Thank you again, and we wish you the best in your car search!

Rated 5 out of 5 stars

Very impressed with the service from…

Very impressed with the service from end to rnd. From first conversation, agreeing purchase, collecting me from station, full test drive and demonstration, to payment and driving off. Thanks again.

12 May 2024
Rated 5 out of 5 stars

Very Professional Team

Very Professional Team. I would highly recommend Windmill. Very pleasant experience. These guys are professionals who made me feel valued as a customer. From the first phone call to driving away in the car, the people there were polite and helpful. There was a minor issue with the car after I bought it, but the team at Windmill could not have handled it any better, I had it back in for a check. The technician at Windmill was knowledgeable and explained the problem and next steps very clearly. I will be going back there to buy a car for my wife and recommending to others.

12 May 2024
Rated 1 out of 5 stars

Slander will be responded to with legal…

Slander will be responded to with legal action. If you can’t tell the truth then don’t open your mouth. Prepare, terrible con men, terrible cars keep well away.

7 May 2024
Unprompted review
Windmill Motors logo

Reply from Windmill Motors

We have listened to recording of this gentlemen’s phone call with our sales team. He called our business and pretended to be a genuine customer and proceeded to ask for a huge discount on an already fairly priced car without ever even having viewed it. (The car itself was classed as “Good Price” on Autotrader and quite a rare model with there only being 2 of that type for sale in the whole country). He then proceeded to reveal he was in fact not a member of the public but a finance broker (or a failed car dealer judging by his review history and google profile) who wanted a discount so he could sell it on to someone. Our cars are price checked daily and checked by our service team and any mention of 3rd party finance broker fees are clearly displayed on every single advert and across our website and only charged if the finance company charge us - if they waive their fees so do we. We have strong relationships with all the nationally recognised Car Finance houses such as Zuto and Carfinance247 just to name a few. We have never heard of “DeanAutoFinance”or “Dean Auto Sales” and would urge all potential customers to stay away. Even the links on his website are deemed unsafe to click by our browsers. Our family run dealership has been trading for the best part of 30 years which is a testament to our team and good service. All the best with your business but we will never let an unsavoury character such as yourself be placed on our books or tarnish our reputation. Management Team.

Rated 5 out of 5 stars

Great place!

Great place, the staff are very friendly and helpful.

We have brought several cars as a family over last two years and service was always great.

The last time we went to look at one car and came away with two. I'd like to thank Kevin, Dave, Ibby and all of the staff.

Have a great 2024 guys

3 May 2024
Unprompted review
Rated 5 out of 5 stars

We brought our BMW 2 series from…

We brought our BMW 2 series from Windmill Motors and can say it was a pleasure in doing business with them, we were looked after by Kevin and Nadeem. The whole process from phoning and asking for a video of the vehicle then visiting the site in the person and getting a few minor issues sorted before accepting the vehicle was second to none. Once sorted they delivered the vehicle to our door on the day promised. I must also say hoe great their aftersales team are as we had a minor oil leak which was dealt with quickly and professionally by Ibby. I would highly recommend Windmill to friends and family without hesitation.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Purchased my second car from Windmill…

Purchased my second car from Windmill motors this week, extremely happy with the service again from start to finish. Car was exactly as described and I am over the moon with it. Thanks guys I will return for my 3rd in a few years time.

17 April 2024
Unprompted review

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