WiFi Heros Reviews 

272
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and extremely knowledgeable during every single visit to the property. Many people emphasize that the professional engineers always arrive promptly on time and handle all technical equipment with great care. The overall service provided is consistently described as highly efficient, completely professional, and smoothly executed from start to finish. Consumers deeply appreciate how thoroughly the dedicated team explains complex technical setups and tests everything beforehand. Local people also highlight the dependable nature of the work, noting that network installations are exceptionally tidy and carefully tailored.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more

Company replied

Rated 5 out of 5 stars

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more

Company replied

Rated 5 out of 5 stars

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... See more

Rated 5 out of 5 stars

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and comp... See more


Company details

  1. Computer Support and Service Company
  2. Home Automation Company

Written by the company

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(272)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very professional company

They are extremely professional. The phone is always answered, they arrive at the time they say they will. They keep you updated by text and phone. They quote upfront and are happy to discuss the quote so you understand it. And best of all they have sorted our WiFi out so I can write this review without getting cut off. I would definitely recommend them.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Quick response times

Very swift response to an issue we had, despite calling after hours. Clear instructions on how to resolve the issues were provided and a polite and timely manner. Thank you

9 January 2025
Unprompted review
Rated 5 out of 5 stars

An absolutely brilliant company

An absolutely brilliant company. The team has provided an amazing solution giving us superb WiFi throughout our whole property in a highly rural area with no access to fibre connection. Thanks again WiFi Heroes. Would thoroughly recommend!

3 January 2025
Unprompted review
Rated 5 out of 5 stars

The team were knowledgeable about what…

The team were knowledgeable about what needed to be done to sort our WiFi connectivity issues in our house. They had a quick turnaround in terms of install date. They were responsive to all queries and easy to communicate with.
Matt was brilliant at troubleshooting and making sure we had the system all working perfectly!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a great experience with WiFi Heros helping us set up our home WiFi.
Oneil did an excellent job. He arrived on time and sent a text beforehand to confirm his ETA. The team efficiently and neatly installed two access points and thoroughly checked the performance of the new system. Everything has been working since. Thank you, Oneil and the entire WiFi Heros team for your help!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support from Ash

Excellent support from Ash. Arrived on time (recieved a call in advance, saying he was on his way 👍). After arriving Ash was very professional and efficient getting my Outdoor office fully WiFi ready. Would definitely recommend wifi Hero's.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend for garden room WiFi

After ages trying to solve problems with Sky or more mesh, we a great experience with Ash. Quick to understand the problem, quick to solve it, very clean and tidy work. Didn’t leave until everything was working. Highly recommend.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Recommended

Matt installed ethernet face plates and a WiFi controller to connect our Annex with the main house WiFi. Tidy installation and explained it all clearly. Very happy customer.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service. I Contacted the team about my wifi dropping out and they were able to remotely correct it! Really quick and efficient service!

Definitely recommend

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Steven was highly professional and…

Steven was highly professional and thorough with our recent installation. He was calm and understanding with our frantic questions and nervous energy. Steven was willing to help with other matters not related to WiFi. He was considerate of our property and offered helpful solutions to avoid aesthetic concerns.

25 October 2024
Unprompted review

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