WiFi Heros Reviews 

272
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and extremely knowledgeable during every single visit to the property. Many people emphasize that the professional engineers always arrive promptly on time and handle all technical equipment with great care. The overall service provided is consistently described as highly efficient, completely professional, and smoothly executed from start to finish. Consumers deeply appreciate how thoroughly the dedicated team explains complex technical setups and tests everything beforehand. Local people also highlight the dependable nature of the work, noting that network installations are exceptionally tidy and carefully tailored.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more

Company replied

Rated 5 out of 5 stars

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more

Company replied

Rated 5 out of 5 stars

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... See more

Rated 5 out of 5 stars

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and comp... See more


Company details

  1. Computer Support and Service Company
  2. Home Automation Company

Written by the company

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(272)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent aftercare

I had my garden WiFi fitted 3 years ago. I had an issue recently and contacted them. They fixed the issue straight away and my internet is now working perfectly .
I highly recommend this business as the aftercare is excellent, fast and efficient.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Installation of the cabling was done to try and conceal the wires as much as possible and that was appreciated

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Had issues with WIFI connections in my…

Had issues with WIFI connections in my house and no WIFI at all in my annexe. Very impressed with this company. Great communication during the process. Installation by Matt was superb. Talked me through what he was doing and went the extra mile in checking all my TVs etc where working correctly when we had finished. Highly recommended

15 May 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant service from first point of…

A brilliant service from first point of call to installation. Matt installed a broadband extender to our summer house, some 200 feet from the main house. He arrived on time and worked diligently to ensure we had super fast speeds and all the cables were tacked nicely hidden through hedges and trees. He run through everything before leaving.
Well done guys.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

An unbelievably amazing service…

An unbelievably amazing service provided. Systems went down at our restaurant/pub in the country side, couldn’t take calls, take payments, take orders or send them through to the kitchen through our system
WiFi Heros not only stood by the phone waiting for updates while I shuttled to and from from the premises to call them as I had no signal, they talked me through how to get the systems back on and working without sending an engineer out which they were more than willing to dispatch
Can not talk any higher of their services !!!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

WiFi heroes live up to their name

WiFi heroes have lived up to their name - now have excellent WiFi throughout the house. Their engineer Matt was very helpful and answered all my queries and gave good advice on service positioning etc. def recommend

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Incredibly quick to respond, fair price for labor versus hardware, and excellent quick install. House has amazing coverage now.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Top notch installation & WiFi

I have waited a few weeks before writing the review, just to check the excellent work of the Hero’s team.
Installation was great - the cabling is tidy, the wiring into the garden office is protected and the mesh systems are well disguised.
The results are stable and super fast WiFi throughout the house. As our house includes the garden office and three stories with plenty of steel in the ceilings, this is a new experience! This holds up with four people working from home.
Well worth the investment and thanks to the Hero’s for a great job!

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Did exactly as promised from start to finish

Did exactly as promised from start to finish. Ash & Steve didn't just look for easy options and made sure we were happy. Took time at the end of the job to ensure everything was up and running - when there was an issue with intercom made sure it was resolved before the guys left. Don't normally write reviews but definitely deserved on this occasion.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Matt WiFi Hero

Matt just upgraded and improved our home WiFi network, replacing our old WAPs and installing an additional new WAP. We now have full gigabit ethernet in all areas of our 2-story, 4-bedroom house and garden. He also investigated and fixed a fault with the network cabling to our garden shed/office that previous installers had missed. Matt clearly explained everything he did, and his work was professional and meticulous.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended
Explained the issue and was provided with a solution that was cost effective
Work carried out efficiently and politely
Highly recommended service

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Matt

Fantastic service from Matt. Explained everything that had been done. From the first point of contact with this company to the end, was very professional and helpful. Would highly recommend.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

PROFESSIONAL AND EFFICIENT

Firstly I would like to compliment the installer, Matt
Matt arrived on time, was very polite, friendly, helpful and efficient. Matt explained to me exactly what he would do and worked very tidily. Matt is professional, and within a very short time of arriving knew the most efficient method of cabling the wiring to be less evasive in the home.
The whole installation was completed within 60 minutes.
A very well organised Company and would have no hesitation in recommending WIFI Heros to family, friends and work colleagues.

4 February 2025
Unprompted review
Rated 4 out of 5 stars

Compliment to Matt

Firstly I would like to compliment the installer, Matt
Matt arrived on time, was polite, friendly and efficient. Matt explained to me exactly what he would do and worked very tidily
The whole installation was completed within 45 minutes
When I expressed my surprise at how swiftly it was completed Matt explained that he had not needed to run any cabling as this was already in place and all he had to do was check the connections and install the WiFi extender.
I did email to request a review and detailed breakdown of the cost of the job however I have not yet received a response

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Even the wife is happy!

Steven & Anthony Just installed the complete WiFi experience for us during a cold and windy day, every room of my 6 bed now has full signal. Zero fuss, zero mess. Max recommendation from me - thanks guys!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Really quick to respond to my initial…

Really quick to respond to my initial enquiry (outside office hours) and visited within a week. Set up a mesh system with kit I’d already purchased.

All good and working brilliantly thus far.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The Barry, Steve and Antony too time to understand my problem and the solution I was looking for. I am happy with the result. WiFi connectivity cross the house is now very good and stable.

24 January 2025
Unprompted review

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