We Love Bathrooms Reviews 

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your review.

We are sorry to hear that you have been disappointed with your experience.

Unfortunately, without a valid order number it is difficult for us to comment on the specific circumstances surrounding your order. As a general rule, our furniture units are supplied with chrome handles as standard. Where a coloured handle upgrade is supplied, these are often a different size to the standard handles and it is common practice for the installer to drill the doors to suit the replacement handles.

The pre-drilled holes you refer to are only partially drilled during manufacture and do not come through the front fascia of the door, allowing the fitter to complete the drilling to suit the handle being installed.

We would very much like the opportunity to review your case, including the issue regarding the number of handles supplied and the communication you have received. If you could please email your order number and details to feedback@welove.co.uk, we will investigate the matter fully and respond as quickly as possible.

We look forward to hearing from you and resolving this for you.

Kind regards,

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your feedback!

We're delighted to hear that you found our website easy to use and that the ordering process was straightforward. We've worked hard to make shopping with us as simple and hassle-free as possible, so it's great to know you had a positive experience.

We're confident you'll find the delivery process just as smooth. Our team works hard to dispatch orders promptly and keep customers updated every step of the way, so you know exactly what to expect.

Thank you once again for choosing We Love Bathrooms. We really appreciate your support and hope your order arrives just as seamlessly as your shopping experience. We look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for such a wonderful review – it really made us smile!

We're absolutely delighted to hear that Jude was able to help you from the moment you first arrived and guided you through the entire selection process. Choosing a new bathroom is a big decision, so it's great to know that her professional advice and support helped make the experience an enjoyable one.

It's also fantastic to hear that you found us to be much better value than your local suppliers in Chester. We work hard to offer high-quality products at competitive prices without compromising on customer service, so it's incredibly rewarding to hear that recognised.

The best part of your review is knowing that you'll be returning in the Autumn for your next project! 😍 We can't wait to welcome you back and help you create another bathroom you'll love.

We'll be sure to pass your lovely comments on to Jude and the rest of the team—they'll be delighted to know they've made such a positive impression.

Thank you once again for choosing We Love Bathrooms. We look forward to seeing you again very soon!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your feedback!

We're delighted to hear that you found our website easy to use and that the ordering process was straightforward. We've worked hard to make shopping with us as simple and hassle-free as possible, so it's great to know you had a positive experience.

We're confident you'll find the delivery process just as smooth. Our team works hard to dispatch orders promptly and keep customers updated every step of the way, so you know exactly what to expect.

Thank you once again for choosing We Love Bathrooms. We really appreciate your support and hope your order arrives just as seamlessly as your shopping experience. We look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for your wonderful feedback!

We're absolutely delighted to hear that you found our team so friendly and helpful. Knowing that nothing was too much trouble for us is exactly the kind of experience we strive to provide for every customer, so your kind words really mean a lot to everyone here.

Whether it's helping with product advice, answering questions, or making sure everything runs smoothly from start to finish, our team is always happy to go the extra mile. It's fantastic to know that this made such a positive impression on you.

We're especially grateful for your recommendation. There really is no greater compliment than knowing you would confidently recommend We Love Bathrooms to others.

Thank you once again for choosing We Love Bathrooms and for taking the time to leave such a thoughtful review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

We're sorry to hear that your shower tray arrived with damage to the front corners, although we're pleased to hear that your order was delivered promptly and that you were kept updated by the courier throughout the delivery process.

Having reviewed our records, we can't see that this damage has been reported to our customer service team. We'd very much like the opportunity to investigate this for you and work towards a resolution.

If you haven't already done so, please report the damage using our online form, where you can upload photographs of the affected areas. This allows our service team to assess the damage quickly and advise on the most appropriate next steps:
https://welove.co.uk/pages/report-damaged-or-missing-item

We also appreciate your feedback regarding the packaging. Suggestions such as adding hard plastic corner protectors are valuable, and we'll ensure your comments are passed on to the relevant team for consideration as we continually look for ways to improve our packaging and reduce the risk of transit damage.

We apologise for the disappointment this has caused and hope to have the opportunity to resolve this for you as quickly as possible.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for your fantastic feedback!

We're delighted to hear that you found our website easy to navigate. We've worked hard to make browsing our range and finding the right products as simple and straightforward as possible, so it's wonderful to know that your experience reflected that.

Whether you're searching for a complete bathroom suite or just a few finishing touches, we want the whole process to be quick, clear, and hassle-free from start to finish.

Thank you once again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

We're sorry that your shower screen glass arrived damaged, but we're delighted to hear that our customer service team was able to resolve the issue so quickly. Dispatching a replacement within an hour of your report is exactly the level of service we strive to provide whenever the unexpected happens, and we're pleased the replacement reached you just a couple of days later.

It's also fantastic to hear that you've been impressed with the quality of your new bathroom and the value for money our products offer. Knowing that you were happy with both the products and the service you received means a great deal to us.

Thank you once again for choosing We Love Bathrooms and for your understanding. We truly appreciate your kind words and hope you enjoy your new bathroom for many years to come. We look forward to helping you again with any future projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for taking the time to leave such a fantastic review.

We're delighted that after browsing online, you decided to make the trip to our Wigan showroom. It's wonderful to hear that you enjoyed your visit and found our extensive range of bathroom products on display. We work hard to offer something for every style and budget, so it's great to know you found exactly what you were looking for.

We're also really pleased that our team helped make your experience such a positive one. Providing friendly, knowledgeable service is something we pride ourselves on, and your kind comments will mean a great deal to everyone involved.

Hearing that you're a "very happy customer" is the best compliment we could ask for! Thank you for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new bathroom for many years to come. We look forward to welcoming you back whenever you're planning your next project!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 26, 2026

Thank you for taking the time to leave your review.

We are very sorry to read of your experience and apologise for the frustration this has caused.

Unfortunately, without an order number it is difficult for us to comment on the specific circumstances of your case or investigate the history of the communications you have had with our team. As such, it would not be appropriate for us to make assumptions regarding the cause of the issue or the advice that has previously been given.

We would very much like the opportunity to investigate this matter properly. If you could kindly email your order number and a brief summary of the issue to feedback@welove.co.uk, we will review the case in full, including the technical concerns you have raised and the handling of your complaint, and provide you with a detailed response.

We take all customer feedback seriously and would welcome the opportunity to look into this for you.

Kind regards,

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for taking the time to leave such a lovely review.

We're delighted to hear that ordering your vanity basin online was quick and straightforward, and that your order arrived within just three business days. We always aim to make the entire process as simple and convenient as possible, from placing your order through to delivery.

It's also fantastic to hear that our delivery driver made such a positive impression. We'll be sure to pass on your kind comments, as we know they'll be greatly appreciated. Friendly service at every stage of the customer journey is something we value highly.

We're also pleased that you were able to take advantage of one of our discounts, helping you get even better value for your purchase.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new vanity basin for many years to come. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 24, 2026

Thank you for taking the time to leave your feedback.

We're sorry that you were disappointed with your experience.

Having reviewed your order, we can see that when you contacted our customer service team, we apologised on the same day for the incorrect unit being supplied and explained the process for arranging a replacement. During that conversation, you advised that you were happy to keep the unit that had been delivered rather than proceed with a replacement.

Ordinarily, if a customer decides to keep an alternative product, we would review any price difference. However, in this instance, the unit you received was actually of a higher value than the one originally ordered. As a gesture of goodwill, we simply wrote off the difference, meaning there was no additional cost to you.

We're sorry that you still felt let down, as our intention was to resolve the issue as quickly and fairly as possible. If there is anything further that remains unresolved, we'd be more than happy to hear from you and discuss it further.

Kind regards,

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 22, 2026

You're very welcome, and thank you for your kind message!

We're really pleased we could help, and we'll be here whenever you're ready to order the remaining parts for your bathroom modification. We understand how busy good plumbers can be, so there's no rush at all.

When the time comes, if you need any advice or assistance finding the right products, please don't hesitate to get in touch. Our team will be more than happy to help make sure you have everything you need to complete the project.

We wish you all the best with the rest of the work, and we look forward to helping you again soon. Thank you once again for choosing We Love Bathrooms!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Updated Jul 21, 2026

Thank you for your wonderful feedback!

We're delighted to hear that you received such great service from Keri. She takes great pride in looking after our customers, so it's fantastic to know that she made such a positive impression during your experience.

We'll be sure to pass your kind comments on to Keri, as we know she'll really appreciate hearing that her efforts were recognised. Providing friendly, professional, and knowledgeable service is something our team is passionate about, and feedback like yours means a great deal to us.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 21, 2026

Thank you for taking the time to share your experience.

We're absolutely delighted to hear that Keri was so wonderful to deal with and that she was able to help you over the phone. We know how important it is to receive friendly, knowledgeable support, and it's fantastic to hear that Keri made the process easy and enjoyable for you.

We'll be sure to pass your kind comments on to her, as we know she'll really appreciate hearing that she made such a positive impression. Recognition like this means a great deal to our team and reinforces the level of customer service we strive to provide every day.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 22, 2026

Thank you for your fantastic feedback!

We're delighted to hear that you received such great service from Keri. She is a valued member of our team, and we're so pleased that her friendly, helpful approach made your experience a positive one.

We'll be sure to pass your kind comments on to Keri, as we know she'll be delighted to hear that her efforts were appreciated. We pride ourselves on providing excellent customer service, and it's always rewarding to hear when one of our team members has gone the extra mile.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 22, 2026

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that you found the ordering process easy and hassle-free, and that you were pleased with both our competitive prices and the free delivery service. We know how important it is for our customers to receive great value alongside a smooth shopping experience, so it's fantastic to know we delivered on both.

It's also great to hear that your order arrived within just three days. We always aim to dispatch orders promptly and keep our customers informed every step of the way, so we're pleased everything went to plan.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom or home improvement projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 21, 2026

Thank you for taking the time to leave your feedback.

We're sorry to read your review; however, having investigated your order history, we'd like to clarify the timeline.

Your original order was placed on 15/07/2026. Although the products were in stock, a specific delivery date of 27/07/2026 was selected during the checkout process rather than our next-day delivery option. As a result, the order was scheduled in line with your requested delivery date and was not due to be dispatched immediately.

When you later realised this wasn't the service you intended to select, you contacted our customer service team. Following your request, the original order was cancelled, and you placed a new order for collection instead.

We completely understand that this was frustrating, but we don't believe the delay was caused by our delivery service, as the original order was being held to meet the delivery date selected at checkout.

We appreciate your feedback and hope this explanation helps clarify what happened.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 21, 2026

Thank you for taking the time to leave such a wonderful review.

We're absolutely delighted to hear that you had such a positive experience with our customer service team. It's great to know that Paul was able to help get everything sorted for you, even with a few changes and a little confusion along the way! We understand that plans can change, and our team is always happy to do everything they can to make the process as smooth and stress-free as possible.

It's also fantastic to hear that when you called back, you received the same high level of service from another member of our team. Providing consistently friendly, helpful, and professional support is something we pride ourselves on, so your comments mean a great deal to us.

We'll be sure to pass your kind words on to Paul and the rest of the customer service team—they'll be delighted to know they made such a positive impression.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support, and it's wonderful to hear that you wouldn't hesitate to use us again. We look forward to helping you with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 21, 2026

We're sorry to hear that your order arrived damaged and apologise for the inconvenience this has caused.

As soon as the damage was reported, we arranged for a replacement vanity unit to be sent to you as quickly as possible. We appreciate that this was the second occasion you've experienced damage, and we understand how frustrating that must have been.

With regard to the collection of the damaged unit, we'd just like to clarify that we advised the collection would be carried out by one of our own vehicles on 21/07/2026, rather than at the same time as the replacement delivery. We apologise if there was any misunderstanding regarding the timing.

We're pleased to confirm that the collection of the damaged item is scheduled to take place today, so this should now bring the matter to a close.

We also appreciate your comments regarding the packaging. Customer feedback is important to us, and we will ensure your concerns are shared with the relevant team as we continually review our packaging methods to help minimise the risk of transit damage.

Thank you for your patience, and once again, please accept our apologies for the inconvenience caused.

Kind regards

Stuart
Customer Service