We Love Bathrooms Reviews 

Reply from We Love Bathrooms

Jul 21, 2026

We're sorry to hear that your order arrived damaged and apologise for the inconvenience this has caused.

As soon as the damage was reported, we arranged for a replacement vanity unit to be sent to you as quickly as possible. We appreciate that this was the second occasion you've experienced damage, and we understand how frustrating that must have been.

With regard to the collection of the damaged unit, we'd just like to clarify that we advised the collection would be carried out by one of our own vehicles on 21/07/2026, rather than at the same time as the replacement delivery. We apologise if there was any misunderstanding regarding the timing.

We're pleased to confirm that the collection of the damaged item is scheduled to take place today, so this should now bring the matter to a close.

We also appreciate your comments regarding the packaging. Customer feedback is important to us, and we will ensure your concerns are shared with the relevant team as we continually review our packaging methods to help minimise the risk of transit damage.

Thank you for your patience, and once again, please accept our apologies for the inconvenience caused.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 21, 2026

Thank you for your fantastic feedback!

We're delighted to hear that you found our website quick and easy to navigate and that you were able to find exactly what you were looking for without any hassle. We work hard to make browsing and ordering as simple and straightforward as possible, so it's great to know that your experience reflected that.

We're also pleased that you found our prices to be competitive. Offering great value alongside quality products is something we take great pride in, and it's always rewarding to hear this recognised by our customers.

Thank you once again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 20, 2026

We're delighted to hear that you found a great choice of products and that your transaction was easy from start to finish. We work hard to offer a wide range of quality bathroom products to suit every style and budget, while making the ordering process as simple and straightforward as possible.

It's fantastic to know that your experience was such a positive one. Feedback like yours lets us know we're delivering the level of service we aim to provide every day.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and hope to have the pleasure of helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 20, 2026

Thank you for taking the time to share your experience with We Love Bathrooms.

We're absolutely delighted to hear that Steven made such a positive impression. It's fantastic to know that you found him helpful, polite, and knowledgeable, and we'll be sure to pass your kind comments on to him. We know he'll really appreciate your feedback.

We're also pleased that you enjoyed visiting our showroom. We take great pride in keeping it clean, tidy, and well laid out so that customers can browse comfortably and compare products at their own pace. It's great to hear that the open-plan displays helped you visualise your options and made choosing the right products that much easier.

It's wonderful to know that placing your order and arranging delivery was a smooth and straightforward process. We always aim to make every step of the journey as easy as possible, from choosing the right products through to organising delivery at a time that suits our customers.

Thank you once again for your lovely comments and for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new purchase. We look forward to welcoming you back whenever you're planning your next bathroom project!

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Updated Jul 20, 2026

Thank you for your amazing feedback!

We're absolutely delighted to hear about your experience with Jonny at our Wigan showroom. Your comments really made us smile! It's wonderful to know that his patience, helpfulness, and dedication made such a positive difference during your visit.

We'll be sure to pass your incredibly kind words on to Jonny. We know he'll be thrilled to hear that you think so highly of his customer service. Comments like yours are exactly the kind of recognition that means the most to our team, and we're very fortunate to have colleagues who are so committed to helping our customers.

Thank you as well for recommending Jonny for a customer service award – we're sure he'll be delighted to receive such high praise! We pride ourselves on providing knowledgeable, friendly service, and it's fantastic to know that Jonny delivered exactly that.

Thank you once again for choosing We Love Bathrooms and for taking the time to leave such a thoughtful review. We truly appreciate your support and hope to welcome you back to our Wigan showroom again in the future!

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 20, 2026

We're sorry to hear that you're disappointed with your experience.

Having investigated your order, we can confirm that the item supplied was the correct colour for the product you ordered, and this has also been verified by the manufacturer. From our discussions, it appears that the confusion arose because you had previously purchased a unit from a different manufacturer with the same colour description. Unfortunately, while colour names may be identical across different brands, the actual finishes can vary considerably, and they are rarely an exact match.

We appreciate that this was not the outcome you were hoping for, but we would like to reassure you that your refund has already been submitted to our accounts team for processing. Once this has been completed, you will receive an email confirmation. Refunds are not processed instantly in the same way that card payments are authorised, as they must first be approved and then processed through the banking system.

We appreciate your patience while this is being finalised and apologise for any frustration this has caused. We hope this clarifies the situation and reassures you that your refund is already in hand.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 20, 2026

Thank you for your fantastic feedback!

We're absolutely thrilled to hear that you had an excellent experience with us. Reviews like yours are wonderful to receive and mean a great deal to the entire team.

We work hard to provide great products, competitive prices, and customer service that exceeds expectations, so it's incredibly rewarding to know that we've delivered the level of service you were looking for.

Thank you again for choosing We Love Bathrooms and for taking the time to leave such enthusiastic feedback. We truly appreciate your support and look forward to helping you again with any future bathroom projects. We hope to welcome you back again soon!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 20, 2026

Thank you for your wonderful feedback!

We're absolutely delighted to hear that you were pleased with every aspect of your experience – from the quality of our products and our competitive prices to the service you received.

Our team works hard to offer the very best combination of quality, value, and customer care, so it's incredibly rewarding to know that we've delivered exactly what you were looking for.

Your kind words and 5-star recommendation mean a great deal to everyone here at We Love Bathrooms, and we truly appreciate you taking the time to share your experience.

Thank you once again for choosing We Love Bathrooms. We hope you enjoy your purchase for many years to come, and we look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 20, 2026

We're sorry to hear that you feel disappointed with your experience.

Having reviewed your order, we can only identify one reported issue, and this was agreed for replacement on the same day it was reported. A replacement was subsequently arranged and delivered on 13/07/2026, so we're concerned to read that you believe there are still unresolved faults.

If there are additional issues relating to your order that we are not aware of, we would very much like the opportunity to investigate them. Please contact us directly at feedback@welove.co.uk with your order details and a description of the outstanding problems, and a member of our team will review the matter as quickly as possible.

We appreciate the inconvenience that product issues can cause, particularly when they impact completed installations, and we're keen to ensure that any outstanding concerns are resolved.

Kind regards

Stuart
Customer Services

Reply from We Love Bathrooms

Jul 20, 2026

Thank you for taking the time to share your experience with We Love Bathrooms.

We're delighted to hear that you found our team friendly and helpful, and that you appreciated our relaxed, no-pressure approach. We believe choosing a new bathroom should be an enjoyable experience, so we always encourage our customers to browse at their own pace, ask as many questions as they like, and only make a decision when they feel completely comfortable.

It's fantastic to know that this approach helped you feel at ease during your visit. Our team is always on hand to offer advice and guidance when needed, but never to pressure customers into making a purchase.

Your kind feedback means a great deal to us, and we're so pleased that you had such a positive experience.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 17, 2026

We're sorry to hear about your concerns regarding the delivery of your shower tray.

Having reviewed the delivery images, we can confirm that the handling label was front-facing and clearly visible. Transporting shower trays vertically during delivery is standard practice and is perfectly acceptable for the short time they are in transit, typically no more than 48 hours.

The instruction to lay the tray flat applies after delivery if it is being stored before installation. In these circumstances, it should always be placed flat on a suitable, level surface to prevent unnecessary stress on the product.

We appreciate you bringing your concerns to our attention and thank you for choosing We Love Bathrooms.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 17, 2026

Thank you so much for your fantastic review and for your continued support.

It's great to hear that you've chosen We Love Bathrooms before and have continued to have positive experiences with us. We're especially pleased that you've found our deliveries to be quick, our prices competitive, and, most importantly, our products to meet the quality standards you expect.

As a disability bathroom company, we know that quality, reliability, and dependable service are essential, so your comments mean a great deal to us. It's also wonderful to hear that whenever you've had any questions or queries, our team has been on hand to help. We firmly believe that being able to speak to knowledgeable people who are happy to assist is an important part of delivering great customer service.

Thank you again for taking the time to leave such kind feedback. We truly appreciate your continued custom and look forward to supporting you with many more projects in the future.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 17, 2026

Thank you so much for your wonderful feedback!

We're delighted to hear that you found the whole experience so easy. Making the ordering process simple, straightforward, and hassle-free is exactly what we aim for, so it's fantastic to know we've achieved that for you.

Your short but brilliant review has certainly put a smile on our faces! We really appreciate you taking the time to share your experience.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects. Enjoy your new purchase!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 17, 2026

Thank you for taking the time to leave your feedback. We're sorry to hear that you're disappointed with your vanity unit.

Without your order number, it is difficult for us to comment on the specific circumstances of your case or review the correspondence you've had with our customer service team. We would be more than happy to investigate this further if you could provide your order reference.

Whilst we appreciate your frustration, we would like to add some context. We supply hundreds of vanity units every year and do not routinely experience this type of issue. Where a door has swollen, cracked, or the finish has lifted, this is typically indicative of significant water ingress into the material rather than a manufacturing defect.

Although bathroom furniture is designed to withstand the humid conditions typically found in a bathroom and the occasional splash, it is not waterproof. Any standing water, excessive moisture, or prolonged exposure to water can penetrate the protective finish and cause swelling of the underlying material. Unfortunately, once this type of moisture damage has occurred, it is not considered to be a manufacturing fault.

That said, we would genuinely like the opportunity to review your case. If you could provide your order number by responding to our Trustpilot request, or alternatively email us directly at feedback@welove.co.uk, we will happily revisit the matter and ensure all the information has been considered.

Kind regards,

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 17, 2026

Thank you for your fantastic feedback.

We're delighted to hear that you've used We Love Bathrooms on several occasions in your professional capacity and have consistently had a positive experience. Building long-term relationships with our trade customers is something we take great pride in, so it's especially rewarding to know that we've been able to support your projects without issue.

We understand how important reliable products, competitive pricing, and dependable service are when you're working professionally, and we're pleased that we've been able to meet those expectations time and time again.

Your continued custom and confidence in our team mean a great deal to us. Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to working with you on many more successful projects in the future!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 17, 2026

Thank you for taking the time to share your experience with We Love Bathrooms.

We're absolutely delighted to hear that you've had such a positive experience with us so far. It's wonderful to know that our customer service team was able to answer all of your questions promptly and provide the support you needed throughout the process. We pride ourselves on delivering friendly, knowledgeable service, so your kind comments mean a great deal to the team.

We're also pleased to hear that you've been impressed with the quality of your bath suite and that everything has met your expectations on inspection. We're confident that once everything is installed, you'll be just as happy with the finished result as you are with the products themselves.

Thank you as well for your recommendation – it really is one of the highest compliments we can receive. We hope the installation goes smoothly and that you enjoy your new bathroom for many years to come.

Thank you once again for choosing We Love Bathrooms. We truly appreciate your support and look forward to assisting you again with any future projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 16, 2026

Thank you so much for your kind review! 🌟

We're delighted to hear that you found our team member to be so helpful and friendly. We believe that great customer service starts with taking the time to listen to our customers and providing the support they need, so it's wonderful to know that your experience reflected this.

We'll be sure to pass your lovely comments on to the member of our team who assisted you. It's always encouraging for our staff to hear that their helpful approach has made a positive difference to a customer's experience.

Thank you once again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer service

Reply from We Love Bathrooms

Jul 16, 2026

Thank you so much for your fantastic review! 🌟

We're absolutely delighted to hear about your experience with our sales team. Mistakes can happen when placing an order, so it's wonderful to know that a quick phone call was all it took to get everything sorted for you.

We're especially pleased to hear that the member of our sales team was so helpful, knowledgeable, and a pleasure to speak with. We truly believe that great customer service is just as important as offering quality products, and it's always rewarding to hear when one of our team members has made such a positive impression. We'll be sure to pass your lovely comments on to her – she'll be delighted to know her efforts were appreciated.

Thank you as well for your kind words about her being a great asset to the company. Feedback like this means a great deal to us and to the team members who work hard every day to provide the best possible service.

Thank you again for choosing We Love Bathrooms and for taking the time to leave such a thoughtful review. We really appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 16, 2026

Thank you for taking the time to leave your feedback.

Firstly, we'd like to thank you for your kind comments about our customer service team. It's great to hear that you've found them friendly and helpful, although we're genuinely sorry that your overall experience has been overshadowed by the delivery issues you've encountered.

We sincerely apologise that you experienced damage on two separate orders and appreciate how frustrating this must have been. Whilst damage in transit is unfortunately something that can occasionally occur, we understand that experiencing it more than once is disappointing.

We're also sorry for the inconvenience caused by the missed delivery. The estimated delivery times provided by our courier are intended as approximate guides, and unfortunately delays can occur due to factors outside their control, such as road conditions, traffic, or earlier deliveries taking longer than anticipated. We completely understand that this can be frustrating when you've planned your day around a delivery.

In situations where a delivery cannot be completed, the courier's process is to return the goods so that a new delivery can be arranged, rather than attempting redelivery later the same day. We appreciate that this isn't ideal and can add unnecessary delays, and we're sorry for the inconvenience this caused.

That said, we're pleased to see that your order has now been successfully delivered, and we hope everything is now in order.

Your comments regarding the courier service and delivery process have been noted, and we will ensure this feedback is shared with the relevant teams. We continually review the performance of our delivery partners, and feedback such as yours plays an important part in helping us improve.

Once again, please accept our sincere apologies for the frustration you've experienced, and thank you for bringing this to our attention.

Kind regards

Stuart
Customer Service

Reply from We Love Bathrooms

Jul 14, 2026

Thank you so much for your wonderful review! 🌟

We're absolutely delighted to hear that you had such a positive experience with We Love Bathrooms. It's fantastic to know that you found our team to be friendly and helpful, enjoyed browsing our wide selection of products, and felt that our prices offered great value.

We work hard to provide a combination of quality products, competitive pricing, and excellent customer service, so it's incredibly rewarding to hear that your overall experience reflected exactly what we strive to achieve.

Your kind words and recommendation mean a great deal to everyone here, and we'll be sure to share your feedback with the team. It's always lovely to know that our efforts have helped make your bathroom shopping experience an enjoyable one.

Thank you once again for choosing We Love Bathrooms and for taking the time to leave such a fantastic review. We truly appreciate your support and look forward to welcoming you back for any future bathroom projects!

Kind regards

Stuart
Customer Service