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Royal Bathrooms Reviews 1,399

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the ease of ordering and the promptness of delivery. Many consumers are satisfied with the quality of the products, finding them to be good value and stylish additions to their bathrooms. The overall purchasing process, from website navigation to receiving the order, is often described as smooth and efficient. However, some customers also noted issues with product quality, reporting items arriving with damage, chips, or being of lower quality than expected. A few people experienced problems with delivery, including missed appointments, delays, or incomplete orders, and some found the product dimensions to be inaccurate.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Consumers generally express satisfaction with the products, often highlighting good selection, reasonable... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the very good quality of... See more

Service

People report positive experiences with service. Many customers praise the quick and efficient service, with... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process intuitive, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website very easy to navigate, with good quality products. I got a couple of reminders with a nice little treat, after closing down my browser without finalising my order - made for a great incentive!... See more

Company replied

Rated 5 out of 5 stars

Royal Bathrooms are an amazing company to use from start to finish. Easy website, good quality product and reasonably priced. Ordered and delivered within two days. Advised of delivery date and time... See more

Company replied

Rated 5 out of 5 stars

Ordered a shower enclosure which was delivered swiftly. Product is very good quality and compares well with other providers ‘ offerings at greater cost. This is the second shower I have bought from th... See more

Company replied

Rated 5 out of 5 stars

Very happy with the purchase. Bought a bathroom vanity unit and sink and it looks beautiful and more expensive. Reasonable range as compared to the ones in showrooms. Also got 20£ off on my first purc... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Home Improvement Store

Written by the company

With 30 years of industry experience and 10 years with Royal Bathrooms, we’ve been transforming bathrooms into stylish and comfortable spaces. From heating and shower enclosures to vanity units, basins, and complete bathroom suites, we offer a wide range of high-quality bathroom products to fit every need. Trusted by over 200,000+ customers, we pride ourselves on providing premier quality, affordability, and stress-free shopping experience across the UK. Explore Royal Bathrooms today and see why so many customers choose us!

What do we stand for?

Written by the company

Free & Secure Delivery
We offer free delivery on all orders, ensuring safe and timely arrival. Most products come within 2-3 working days with our standard delivery option. Your courier will call you in advance if you need to deliver medium, large or extra-large orders.
365 Days of Exchange
Buy with confidence as we have a 365-days exchange policy, giving you enough time to reconsider and get the perfect products for your bathrooms.
No Quibble Return Policy
If you're not fully satisfied with your purchase, our hassle-free return policy ensures you can return your products easily, without demanding any reason.
Buy Now, Pay Later
Take advantage of the opportunity to buy the items in installments, it’s a way of getting to your dream bathroom without putting too much stress on the pocket.
Extensive Product Range
That is why we offer over a thousand products in our catalogue, ranging from vanity units to shower enclosures, bathroom suites, and furniture to everything in between. So, you will find what you are looking for.
Outstanding Customer Service
Our customer service team is always available to help you with any queries, offering expert advice to ensure you have the best shopping experience.
Trade Account
For better ways of restocking your clients with approved quality products at cheaper prices, you should sign up for our Trade Account.

Stress-Free Shopping

Buy with Confidence

Buy with Confidence
Enjoy easy payments, real-time tracking, and dedicated support for a stress-free shopping experience.

Contact info

MEGA SAVINGS

Upto 70% off on Multiple Prducts + Free Delivery on All Orders

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent supply and service experience!

The product is excellent with very reasonable prices. Customer service for a component that wasn't required was attended to and refunded very promptly. The shower enclosure with tray are excellent quality. I would buy from Royal Bathrooms again.

21 March 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Francis
Thank you for your feedback, We are glad you are happy with your order from start to finish including the quality of your shower enclosure and the return of an unwanted item.

James from Royal Bathrooms

Rated 4 out of 5 stars

All went well during the order process.

All went well during the order process.
Upon delivery the package holding the bath screen fell to the lorry floor. I have asked the bathroom fitter to check for any damage and I’ll let you know once work starts.

18 April 2026
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Reply from Royal Bathrooms

Hello Mark
Thank you for your feedback, We are glad you are happy with the process of ordering, The bath screens are packaged well however if there are any issues, Please let us contact us directly and our team will assist you.

Harry from Royal Bathrooms

Rated 4 out of 5 stars
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Soma
Thank you for your feedback, We are glad you are happy with the order and there being no damage due to good packing.

Adam from Royal Bathrooms

Rated 5 out of 5 stars
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Reply from Royal Bathrooms

Hello Brenda
Thank you for your feedback, We are glad you are happy with the website being easy to order and the fast delivery.

James from Royal Bathrooms

Rated 5 out of 5 stars

Great price

Great price, quick and responsive communication, fast delivery, extremely pleased with my new radiator!

20 April 2026
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Reply from Royal Bathrooms

Hello Susan
Thank you for your feedback, We are glad you are happy with the price and fast delivery and your radiator.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

I placed my order on the Monday and it…

I placed my order on the Monday and it arrived on the Tuesday so very quick service.
The staff were friendly and helpful.

20 April 2026
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Reply from Royal Bathrooms

Hello Teresa
Thank you for your feedback, We are glad you are happy with the fast delivery which arrived on a next day, Also the friendly sales team who were helpful.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Products delivered on time

Products delivered on time. I had spent ages looking for the right shower cubicle. Will not be fitted until May but it looks good in the box.

15 April 2026
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Reply from Royal Bathrooms

Hello Samantha
Thank you for your feedback, We are glad you are happy with your shower enclosure and this being delivered on time.

James from Royal Bathrooms

Rated 5 out of 5 stars

Great product and price

Great product and price
Great delivery
Excellent service

17 April 2026
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Reply from Royal Bathrooms

Hello Susan
Thank you for your feedback, We are glad you are happy with the price and delivery and service with your order.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Good selection of products

Good selection of products, reasonable prices and swift delivery.

19 April 2026
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Reply from Royal Bathrooms

Hello Christopher
Thank you for your feedback, We are glad you are happy with your purchase and the great selection of products and prices we have to offer.

Adam from Royal Bathrooms

Rated 2 out of 5 stars

Shower screen was the cheapest piece of…

Shower screen was the cheapest piece of rubbish I've ever fitted. For the money it cost.

15 April 2026
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Reply from Royal Bathrooms

Hello Anthony
Thank you for your feedback, We are sorry to hear you have had a bad experience on this occasion, Can you please Email us on Support@royalbathrooms.co.uk please with a video showing the issue you are facing.

Kind Regards
Royal Bathrooms

Rated 5 out of 5 stars

Bought the gun metal shower glass from…

Bought the gun metal shower glass from this company and service and delivery was great!
The shower glass is finally installed and looks amazing.
Would highly recommend this company for your shower glass.

13 April 2026
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Reply from Royal Bathrooms

Hello Christoff
Thank you for your feedback, We are glad you are happy with gun metal shower enclosure including the delivery.

James from Royal Bathrooms

Rated 5 out of 5 stars

Great company

Great company - there was an issue with the measurements of the bath we ordered and they apologised immediately arranged for recollection and refunded very quickly - 💯recommended

13 April 2026
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Reply from Royal Bathrooms

Hello Sylvia
Thank you for your feedback, We are glad you are happy with the support provided by the customer service team in arranging a collection.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Great quality vanity & wc units

Great quality vanity & wc units.
Ordered & delivered perfectly.
Would definitely use again.

14 April 2026
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Reply from Royal Bathrooms

Hello Richard
Thank you for your feedback, We are glad you are happy with your purchase of a vanity unit and WC unit, Including the quality.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Delivered on time

Delivered on time, thanks

14 April 2026
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Reply from Royal Bathrooms

Hello Marcelo
Thank you for your feedback, We are glad you are happy with your order being delivered on time.

James from Royal Bathrooms

Rated 5 out of 5 stars

Very easy to order and quick delivery…

Very easy to order and quick delivery driver very good

17 April 2026
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Reply from Royal Bathrooms

Hello Jenny
Thank you for your feedback, We are glad you are happy with your order and the fast delivery and the helpful driver.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

shower enclosure

Ordered a shower enclosure which was delivered swiftly. Product is very good quality and compares well with other providers ‘ offerings at greater cost. This is the second shower I have bought from this outlet which reflects my customer satisfaction.

14 April 2026
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Reply from Royal Bathrooms

Hello Audrey
Thank you for your feedback, We are glad you are happy with your second purchase and happy with the quality of your shower enclosure.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Can’t be faulted.

Can’t be faulted.

16 April 2026
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Reply from Royal Bathrooms

Hello Scott
Thank you for your feedback, We are glad you are happy with your order and cannot be faulted.

James from Royal Bathrooms

Rated 5 out of 5 stars

Ordered my bathroom sink unit from this…

Ordered my bathroom sink unit from this company and was delivered within two days love the unit good strong steady would definitely recommend buying from this company

10 April 2026
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Reply from Royal Bathrooms

Hello Lisa
Thank you for your feedback, We are glad you are happy with your vanity unit including this being strong and the fast delivery.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Great products at reasonable prices and…

Great products at reasonable prices and with quick delivery. Will use again.

10 April 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Charley
Thank you for your feedback, We are glad you are happy with the quick delivery and prices.

Adam from Royal Bathrooms

Rated 3 out of 5 stars

Delivery was very quick

Delivery was very quick. I ordered a vanity unit when on first inspection seemed excellent. Fully assembled when delivered except for the drawer handles. When at the point of fixing the handles to the drawer the pre drilled hole was not only in the wrong place but there was only one hole, where each handle had 2 holes. Also no screws were provided.
When raiding this with customer service, I was advised to just ask the plumber to drill another two holes in the drawer. They also sent out 4 screws.
We then had to fix the handles ourselves which was not a big deal but not great.
Now the bottom drawer seems to keep coming off the runners,
TBH I’m not 100% satisfied but get the impression that they don’t really care.

11 April 2026
Unprompted review
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Reply from Royal Bathrooms

Hello Amanda
Thank you for your feedback, We are sorry to hear you have had a bad experience on this occasion, If you can contact the customer service team with a video of the new issue, They can support and help you.

Kind Regards
Royal Bathrooms

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