Plantmade Reviews 

I’ve been waiting for my order for a month now….. I ordered on the 20th of September it’s now the 21st of October…. This is disgraceful…

Drizzle sprays work almost instantly and make your hair soft and hydrated

Imposing an insurance charge of £2.99 that is not required to purchases as a default and not giving customers an option.

I still haven't received my order

Hi brought this for my partner as his hair had broken and was thinning. He used the first bottle and saw amazing results and I have since ordered him 3 more !!

I placed my order early September and had not received by first week in October! I reached out to the Customer service and was told about system's issue which had just been repaired by the 3rd week of September, I waited another 1 week and having heard nothing from them, I had to ask for a refund in October. It also took a few days to even get the refund processed. I am still waiting to get the credit. It has never happened before though, so I am wondering what is going on too!!!

Still haven't received my order from 20th Sept

Cannot fulfil orders properly. Terrible customer service, super disrespectful and unprofessional communication, I don’t think they value their customers. They are also incredibly spammy, once you purchase it feels like you are being stalked by a weird creepy cult which is suddenly appearing everywhere. Ironic as trying to get info (on nearly a month) late orders feels like an impossible quest. It is a shame as some of their products are really nice. But as a company there is a disparity bw the image they portray and the reality - I honestly don’t trust the integrity of this company and am reluctant to support them financially going forward.

Please do not waste your money. You will pay for very expensive products that you will never get.
I ordered on 23/09/24.
01/10/24- Royal Mail still not received the product

03/10/24- messaged the company. Got a reply same day and provided all the information they requested.
Since then I have messaged multiple times and been left on read.

They do not care about consumers!!!!!

It took over two months to get my order. When I sent an email inquiring about tracking and my order I did t receive a response. It took 4-5 times to send an email before a “bot” sent a non informative email saying nothing.

Amazing company - so happy with my Inches product!

My subscription was not showing in my account yet orders were delivered and I was charged. I reached out to support who promised me the subscription had been cancelled. (I suspect the issue is Apple’s email masking service not playing nice with Shopify).

Then an order notification was sent. I asked for it to be cancelled but this was not actioned. The order was delivered and I was charged.

Since this time I have spent a great deal of time and have sent many emails trying to resolve the issue but the support team are clearly not equipped to fix this issue. I’ve not been refunded. Email responses are disjointed, slow and the escalations I’ve been promised simply don’t happen.

I’m super disappointed. The products are great but the support is non-existent. If I’m charged again my only option will be to report to my bank as a fraudulent transaction.

Plant made products are amazing! I have noticed a real difference in my hair. I also have to say their customer service is great and you are talking to real people!

I ordered a bundle end of August and have not had the items delivered. I have a Royal Mail tracking number and can see that Royal Mail has not received the package. I have emailed Plantmade 3-4 times and they have not responded to any of my emails. I resorted to sending them a text and calling them but I there was no response via either method. I have even resorted to contacting their social media accounts X, insta and TikTok no response either. After checking Trustpilot and their socials it's obvious I'm not the only one experiencing these issues with Plantmade. Plantmade should at least contact all their customers and make them aware of any issues they're having at the moment. Not quite sure what is going on but there is no excuse for this poor customer service. I was made to pay for order protect but not quite sure I'm protected. I just want my money back!

Order at your own peril. Good products, AWFUL at just about every other aspect. I had my goods sent to an old address after I opened up an an account with them (thinking that this may improve customer services on their part). The goods were never delivered to that old address and were sent to the post Office Depot and eventually returned to sender. Despite having sent an email with the correct address prior to the original dispatch of goods, the delivery address wasn’t sent (even though I was informed it had been changed) 2 months later, I’m still chasing for a refund. No email correspondence, no calls answered. Without a doubt the worst company I’ve ever bought from ever.

I will not be purchasing any goods from Plantmade again. I ordered a bundle which costs £71.39 on 28/08/24 and it has not arrived. I've sent 3 emails and tried to contact them on their socials with no response. I would like a refund but it seems as though I will not be getting my money back. Worst customer service I've ever experienced. The worst is the products are expensive so I would expect if there are any issues they should at least be obliged to respond to emails and try to resolve it.

Product are really good quality

I’ve bought products from this place for my brother, unfortunately Apple Pay changed my address to an old address so i IMMEDIATELY emailed explaining the mistake and included my correct address. I heard no response. In total I sent 3 emails with ZERO response. The order was delivered today to that wrong address and of course the people in that property are denying receiving any parcels

I never received my inches pro and after messaging on Instagram and on email several times, no one has contacted me to resolve the issue. I’ve been scammed out of nearly $60. On top of that, it took a month for my things to arrive, just to be missing something. The products are fine but not worth the headache. I will have to report this as a scam to my card company to get the money I lost back. Why such bad customer service