Plantmade Reviews 

1,357
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the effectiveness and high quality of the products, noting significant improvements in hair growth, texture, and overall condition. Many appreciate the natural ingredients, finding products make hair feel soft, manageable, and healthy, with some also experiencing positive effects on their skin. However, many people report significant dissatisfaction with order fulfillment and customer service. Consumers frequently experience long delays, with some never receiving products or getting incomplete shipments. Reviewers also highlight a lack of communication, unresponsiveness to inquiries, and difficulty obtaining updates or refunds from customer support.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the quality and effectiveness of the... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products for making their... See more

Order

Clients share negative opinions on order experiences, with many reporting not receiving their products even... See more

Customer service

Users describe negative interactions with customer service, with many reviewers expressing extreme... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You've regularly had stock and logistical issues. You are apologetic but they keep happening and I would like to see more consistency. The inches pro hasn't done much so far but it's only been a few... See more

Rated 3 out of 5 stars

i had to wait for awhile to get my products in the United States. It would be best if yall made a distribution system in the states where your market could be large.

Rated 5 out of 5 stars

I wanted to wait until my second wash day to review, I bought the shampoo and conditikner bars, I have 4c hair and my hair feels like butter but as strong as vibranium! I absolutely love and look forw... See more

Rated 5 out of 5 stars

I am a long time fan of Plantmade, and this review is so overdue. I had bald spots due to alopecia and tried everything you can think of to remedy it, and honestly, Plantmade was a last ditch attem... See more


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store
  3. Hair Product Store

Written by the company

🥊| Fighting hair loss, thinning, breakage, hair/beard growth with vegan handmade products. Simple Routines, Serious Results. As seen on: BBC, Vogue, BuzzFeed, Glamour, The Every Girl and Medical Daily


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(1,357)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable quality product!

Easy to place the order through the app and hey presto.. didn’t take to long either for my product to arrive plus Plantmade’s kept me informed of my delivery’s journey.

21 October 2024
Rated 5 out of 5 stars

Best ever!!

Fast delivery and products work great!!! My hair has grown over 4 inches since using your products!!

21 October 2024
Rated 1 out of 5 stars

Orders never delivered on time

My order was said to be delivered when it was not even shipped. When I reached out to plantmade regarding that no one even responded. Instead my order was shipped out as if they forgot about it. Customer service and to let deliveries are lacking with this company.

16 October 2024
Rated 2 out of 5 stars

Terrible 👎👎👎👎👎

Terrible, terrible,👎👎 experience!! The product itself is 5 stars ⭐️, however customer service and the company’s distribution is unlike any online business I have ever encountered. I ordered 3 items, only 1 came within the month of ordering. The last 2 orders took another 2 mos. to finally arrive. I went back/forth with customer service, they told me each time that it was going be shipped within 48 hrs, but it never was. Then finally their customer service was switched to AI that gave generic answers.
I will NEVER order from this company again!! 👎👎👎

15 October 2024
Rated 1 out of 5 stars

Extremely poor customer service and I…

Extremely poor customer service and I wish that I’d read the reviews beforehand. So disappointed, I’ve been using them for a just over a year now but I’m done with them. I placed an order on the 20th Sep they said it was processed on the 23rd yet more than 10 days later nothing. I emailed them and received a very generic response no apology, but as I’ve been using them and really like their products I decided to give them more time. I then emailed the this week and received an AI response informing me that it would be passed on to the relevant people. It is now November 4th and still no product or refund. Plantmade you guys should be ashamed of yourself for such poor organisation it’s not like your products are cheap, I won’t be buying from you again.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

This company is fraudulent

This company is fraudulent. Please do not buy from here. I have not received my order at all not even a notification from Royal Mail and Celeste is trying to convince me that my order has been delivered when my order status still says on its way for over a month now. Please avoid ordering from here. They are stealing your money.

27 October 2024
Unprompted review
Rated 1 out of 5 stars

Products seriously damaged my hair.

Unfortunately, this product completely damaged my hair which led to me needing to cutting it all off. My hair began to break so bad that I was left with the middle section of my hair very short and patches of short hair and oncoming bald patches throughout my hair. My hair was extremely dry, no matter how much I tried to moisturise it, nothing helped. My scalp was very tender and constantly itchy.

I've sent several emails including photos of the damage and still awaiting a response to my most recent one. This is a serious matter, I've had to cut off all of my hair which was healthy prior to using the products.

I'd be very careful about using them.

18 October 2024
Rated 1 out of 5 stars

I never received my order

I never received my order, and they do absolutely nothing to reimburse me even though I've asked several times.
I ordered in May, we're almost at the end of the year, still nothing, and the worst thing is that they contact me to say they're sorry but still no refund seen

26 September 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look