Got a couple of really good items from here (shirt and sweater)! Definitely high quality stuff. Only slight negative is slightly inconsistent sizing - a large shirt fitted well, but another medium... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
bound - original contemporary wear.
Manchester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mint.
Just bought from here and the quality of the material is great value for money.
I have recommended this brand to close friends hoping for every hit of success for the owner.

Reply from bound
Thank you for the great service! Really happy with the communication. Thanks We Are Bound!!

Reply from bound
Great brand, ordered the new cropped gingham shirt. Excellent quality and perfect fit.
I ordered 2 sizes of this, and their customer service has been second to none on the return of one of my items. Highly recommend !

Reply from bound
Great service, very quick and efficient. really like the jumper i bought

Reply from bound
Three of my favourite items to wear are from Bound. The quality and craftsmanship of their clothing speak for themselves. Unfortunately, I recently experienced my first hiccup with an order, but the customer service team resolved it quickly and honoured my request without issue. No complaints at all - highly recommend.

Reply from bound
Clothing was really nice quality. All the fabrics have a decent weight and comfort to them. Sizing mostly came up big on what I ordered, but in a relaxed fit.

Reply from bound
Got gifted a mohair jumper from bound and loved it so much bought a load more of the knitwear. Quality is great and get loads of compliments when wearing them. Just wish they had a shop to try stuff on

Reply from bound
Absolutely 5 star ⭐ experience! Quick delivery, any queries answered and sorted out immediately! Lovely company to shop from. Excellent service thank you Bound

Reply from bound
High quality garms, and fantastic service in the event of returns. Never experienced such a personal level of service from a brand.

Reply from bound
Fantastic styling - absolutely love this company at the minute .

Reply from bound
One of the best clothing brands out there, quality garments and customer service to match. Easy to contact if you have an issue and resolved in double quick time!

Reply from bound
Have nought a few items. Extremely pleased with T-shirts and shorts. Got 2 pairs of trousers that should have been the same cut but both were very different. Easily exchanged both for different sizes but again were very different cut. Returns and customer services communication were very easy and efficient

Reply from bound
Really cool clothes - but more importantly a really personable touch, with great communication. All the best for your new physical store - im sure youll smash it!

Reply from bound
Found Bound through their Insta ad and bought the Rye Green Wool Cardigan on appearance alone. Love it. Infact everyone loves it - I get comments every time I wear it and I ain't a good looker that's for sure. Ordered some more clothes and one item was out of stock - I got a personal email from the team at Bound and they offered a replacement immediately. One on one service in this day and age is amazing and goes a long way to make customers brand loyal. I 100% love the quality and service. ps. I never ever normally write reviews about anything.

Reply from bound
Unbelievable quality in clothing and always outstanding pieces, but what really sets them above all clothing brands is not just there amazing clothing but also their customer service.
Definitely the best clothing brand around currently.

Reply from bound
Have been a long time shopper with Bound - awesome clothing, always high quality, long lasting with a great fit. Recent order was the first time I had to exchange, the experience was smooth and when I did have to get in touch with Jake to check something, it was a quick friendly and helpful response! Exchange was sorted quickly!

Reply from bound
Love the clothes and genuinely amazing customer service when I inputted some incorrect delivery details. Couldn’t recommend enough!

Reply from bound
Clothes are very nice, for me some
Of the items an either to big or to small.
Although that’s nothing to do with the company.
A star less is for the speed of refunds/ exchange, have had to follow up a few times. But the issues have all got resolved!!

Reply from bound

Reply from bound
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.