bound Reviews 

1,411
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, pointing out that the materials feel premium and the garments feature stylish, modern designs. People also appreciate the supportive customer care, describing daily interactions as fast, friendly, and extremely helpful when sorting out exchanges and returns. Some reviewers were not happy with sizing inconsistencies, noting that specific items fit much larger than expected or did not match their standard measurements. However, some people mentioned difficulties with response times, explaining that replies took too long or communication stopped entirely during support interactions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality, unique... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful team members... See more

Quality

People report positive experiences with quality, highlighting that the garments feel premium and feature... See more

Order

Reviewers mention ambiguous feedback about order experiences, with opinions widely divided. Some consumers... See more

Response time

Consumers find response time to be ambiguous, reflecting a wide divergence in customer experiences. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got a couple of really good items from here (shirt and sweater)! Definitely high quality stuff. Only slight negative is slightly inconsistent sizing - a large shirt fitted well, but another medium... See more

Company replied

Rated 5 out of 5 stars

Bought clothes from these guys a few times. As a slimmer guy it can be really difficult to find things that fit well, in particular oversized / boxy items as they seem to drown me usually. Bound i... See more

Company replied

Rated 5 out of 5 stars

Great products and even better service! Bound always smash it with whatever they bring out, stylish and practical whilst also being elite in quality. This alongside their stellar customer service make... See more

Company replied

Rated 5 out of 5 stars

Own loads of Bound clothing, top quality, fit is exceptional and the size calculator on the website is spot on. Recently had an issue with an order (my own mistake… ordered the wrong size) and t... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

bound - original contemporary wear.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,411)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mint.

Mint.
Just bought from here and the quality of the material is great value for money.
I have recommended this brand to close friends hoping for every hit of success for the owner.

2 June 2026
Unprompted review
bound logo

Reply from bound

Thank you very much for taking the time to leave us such a great review!

Team bound

Rated 5 out of 5 stars

Thank you for the great service

Thank you for the great service! Really happy with the communication. Thanks We Are Bound!!

1 June 2026
Unprompted review
bound logo

Reply from bound

Thank you very much for taking the time to leave us such a great review!

Team bound

Rated 5 out of 5 stars

Great brand

Great brand, ordered the new cropped gingham shirt. Excellent quality and perfect fit.

I ordered 2 sizes of this, and their customer service has been second to none on the return of one of my items. Highly recommend !

29 May 2026
Unprompted review
bound logo

Reply from bound

Thank you very much for taking the time to leave us such a great review!

Team bound

Rated 5 out of 5 stars

Great service

Great service, very quick and efficient. really like the jumper i bought

29 May 2026
Unprompted review
bound logo

Reply from bound

Thank you very much for taking the time to leave us such a great review!

Team bound

Rated 5 out of 5 stars

You’re Bound to love them!

Three of my favourite items to wear are from Bound. The quality and craftsmanship of their clothing speak for themselves. Unfortunately, I recently experienced my first hiccup with an order, but the customer service team resolved it quickly and honoured my request without issue. No complaints at all - highly recommend.

28 May 2026
Unprompted review
bound logo

Reply from bound

Thank you very much for taking the time to leave us such a great review!

Team bound

Rated 5 out of 5 stars

Amazing quality

Clothing was really nice quality. All the fabrics have a decent weight and comfort to them. Sizing mostly came up big on what I ordered, but in a relaxed fit.

14 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Best knitwear

Got gifted a mohair jumper from bound and loved it so much bought a load more of the knitwear. Quality is great and get loads of compliments when wearing them. Just wish they had a shop to try stuff on

7 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Absolutely 5 star ⭐ experience

Absolutely 5 star ⭐ experience! Quick delivery, any queries answered and sorted out immediately! Lovely company to shop from. Excellent service thank you Bound

27 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

High quality products and personal service

High quality garms, and fantastic service in the event of returns. Never experienced such a personal level of service from a brand.

26 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Fantastic styling

Fantastic styling - absolutely love this company at the minute .

25 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

One of the best clothing brands out…

One of the best clothing brands out there, quality garments and customer service to match. Easy to contact if you have an issue and resolved in double quick time!

22 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Easy

Have nought a few items. Extremely pleased with T-shirts and shorts. Got 2 pairs of trousers that should have been the same cut but both were very different. Easily exchanged both for different sizes but again were very different cut. Returns and customer services communication were very easy and efficient

26 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Really cool clothes

Really cool clothes - but more importantly a really personable touch, with great communication. All the best for your new physical store - im sure youll smash it!

22 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Bound for Glory

Found Bound through their Insta ad and bought the Rye Green Wool Cardigan on appearance alone. Love it. Infact everyone loves it - I get comments every time I wear it and I ain't a good looker that's for sure. Ordered some more clothes and one item was out of stock - I got a personal email from the team at Bound and they offered a replacement immediately. One on one service in this day and age is amazing and goes a long way to make customers brand loyal. I 100% love the quality and service. ps. I never ever normally write reviews about anything.

22 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Great quality and customer service.

1 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Unbelievable quality in clothing and…

Unbelievable quality in clothing and always outstanding pieces, but what really sets them above all clothing brands is not just there amazing clothing but also their customer service.
Definitely the best clothing brand around currently.

20 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Have been a long time shopper with…

Have been a long time shopper with Bound - awesome clothing, always high quality, long lasting with a great fit. Recent order was the first time I had to exchange, the experience was smooth and when I did have to get in touch with Jake to check something, it was a quick friendly and helpful response! Exchange was sorted quickly!

18 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 5 out of 5 stars

Lovely clothes & amazing customer service

Love the clothes and genuinely amazing customer service when I inputted some incorrect delivery details. Couldn’t recommend enough!

19 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

Rated 4 out of 5 stars

Clothes are very nice

Clothes are very nice, for me some
Of the items an either to big or to small.
Although that’s nothing to do with the company.

A star less is for the speed of refunds/ exchange, have had to follow up a few times. But the issues have all got resolved!!

18 May 2026
Unprompted review
bound logo

Reply from bound

Thank you for your review and for your kind words about the clothing!

We’re sorry to hear the sizing wasn’t quite right across some items, though we appreciate your understanding on that point. We also apologise for the delays you experienced with refunds/exchanges and for having to chase us as that’s not the level of service we aim to provide.

We’re glad to hear everything was ultimately resolved, and we appreciate your patience throughout.

Team bound

Rated 5 out of 5 stars

5 Star

Great quality product and great customer service to match.

18 May 2026
Unprompted review
bound logo

Reply from bound

Thank you so much for your kind 5-star review! We really appreciate your support and are glad to hear you’re happy with your order.

It means a lot to us to know you had a great experience, and we look forward to seeing you again soon.

Team bound

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