My order was lost in shipping (not their fault) but Bound's customer services was greatly lacking initially. However, Bound's team finally became responsive to my issue and express shipped my orde... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
had a minor issue with the Williamsburg jeans which i otherwised loved. Despite a busy christmas period, Jack and Bound managed to get me a free return and exchanged my jeans. Jack was helpful and inf... See more
I accidentally made a mistake with my address, which meant my package couldn’t be delivered. Since I live in Germany and the parcel was coming from the UK, I needed quick help. The communication wa... See more
Beautiful clothes, fast delivery and excellent customer service. I’m leaving this review because I had an issue with size, and the customer service was fantastic - on one occasion I hit a refund and... See more
Company details
Written by the company
bound - original contemporary wear.
Contact info
Manchester, United Kingdom
- info@wearebound.co.uk
- wearebound.co.uk
4.3
Excellent
1K reviews
Replied to 9% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and products…
Great customer service and products good quality
20 April 2026
Unprompted review
Integrity is boundless
Jack Helped me out!
I returned an item, there was an issue with processing the return/exchange initially but they did sort it in the end and their communication and rational was really appreciated! Keep up the good work, besides it being too large what I returned it actually was brilliant quality and I would recommend in my opinion, the cost really reflects the goods and service!! :)
20 April 2026
Unprompted review
Quality of the items is fantastic
Quality of the items is fantastic and really well crafted. The customer service was also top notch at answering my queries.
20 April 2026
Unprompted review
Amazing products
Amazing product. First time using and will definitely be using again. A great upcoming brand that will become a popular brand
19 April 2026
Unprompted review
Great Clothing Brand
Great clothing brand, easily resolved a return and great customer service. Will definitely use again.
15 April 2026
Unprompted review
Delay on delivery
Waited weeks for a specific item to come back in stock, it finally did. I ordered it straight away. Few days later I emailed customer service, they had an issue and the item hasn’t even been sent yet. It said 2-3 days delivery. I needed the item for an event
18 April 2026
Unprompted review
Great items and really good quality
Great items and really good quality! Love it
18 April 2026
Unprompted review
Really good customer service and always…
Really good customer service and always great quality products
17 April 2026
Unprompted review
Would recommend this company highly
Would recommend this company highly. The quality of the items is excellent. The customer service is very good. Had a few queries about returns but was handled quickly and efficiently.
16 April 2026
Unprompted review
Really happy with my purchase.
Really happy with my purchase.
Jack provided fantastic customer service, excellent communication, really responsive and facilitated a speedy delivery. Thanks again!
16 April 2026
Unprompted review
Excellent customer service!
I loved the shirt but feared I’d ordered the wrong size. Contacted Jack who replied within a day! Their service was so speedy the shirt had already been despatched but Jack offered a returns solution immediately. It wasn’t needed though as the shirt fit beautifully! It is so well made, the material is bold, classic and pretty damn gorgeous! I shall enjoy wearing it! Thanks to Jack and the team at Bound. Would definitely recommend them and their clothes!
16 April 2026
Unprompted review
Great Quality and Customer Service
Ordered a couple of sweaters and trousers from bound - the quality is fantastic and fits very well. Initially had an issue applying a discount code, but this was resolved very quickly by Jack and the Customer Service Team who are incredibly responsive. Couldn't recommend more!
16 April 2026
Unprompted review
Non-existent customer service
Non-existent customer service. Emailed “Jack” at we are bound. Not even a holding response received. Got an auto reply on Facebook messenger around response times over the Christmas period.
10 April 2026
Unprompted review
Quality of their clothing - Washing
I recently purchased the Olive Stripe Longsleeve Tee from Bound, and unfortunately, my experience has been quite disappointing. After just the first wash (on a delicate cycle), the fabric started to fray in multiple places and even began to come apart. For a product at this price point, I expected much better quality and durability.
Because of this, I’ve started to question the overall quality of their clothing, which is a shame since the design itself is nice.
I reached out to customer service to explain the issue, but their response was to suggest that my washing machine was at fault, even though it has never damaged any of my clothes before. As a resolution, they offered me a 10% discount code, which honestly feels more like a token gesture than a real solution to the problem.
Overall, I’m disappointed both in the product quality and the way the issue was handled.
15 April 2026
Unprompted review
Excellent quality and design
Excellent quality and design. Customer service exemplary. Great brand
17 January 2026
Unprompted review
Great customer service from Jack and…
Great customer service from Jack and very quick response.
14 April 2026
Unprompted review
Great fitting products and really good…
Great fitting products and really good customer service. Easy to return items that didn’t fit. Would definitely recommend
14 April 2026
Unprompted review
quality of clothes was perfect
quality of clothes was perfect, return policy is extremely customer friendly. completely worth the money
13 April 2026
Unprompted review
Overall a positive experience
Overall a positive experience with Bound.
Customer service was responsive and helpful throughout, especially when handling my request and processing the refund. Communication was clear and professional.
There were some delays and a split shipment situation due to external circumstances, but the team handled it well and kept me updated.
Appreciate the support and would consider ordering again.
13 April 2026
Unprompted review
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