VOXI Mobile Reviews 

I was speaking to the agent Aura who was helping me with a request - Aura was extremely quick, knowledgeable and kind. Aura was an amazing agent and deserves some recognition for the work and support that they give to customers

I spoke to Urmi through web-chat today, as I was sure I had used a referral link to sign up (but clearly hadn't). But he was kind and helpful and made up for my lost referral.

I've been with Voxi for 3 months now and everything is working as I expect it to.

I am writing this out of absolute frustration regarding a failed number port from Revolut to VOXI. I submitted my port request on Thursday last week before 3:00 PM. Under Ofcom General Condition C7, this transfer was legally required to be completed within one working day (by Friday). Instead, my number was left in limbo over the entire weekend.
When I contacted customer service on Monday morning, an agent attempted a manual escalation. Immediately following this, my VOXI SIM completely lost network signal. I have now been left with "No Service" and zero signal bars for hours. My phone line has been completely unprovisioned from the masts, causing a total loss of service that completely violates Ofcom’s mandate that porting disruptions must be minimal.
To make matters worse, front-line agents are refusing to escalate this as an emergency, telling me to wait 24 to 48 hours for a manager to call me—seemingly oblivious to the fact that a manager cannot call a mobile phone that has been left with zero network signal.
This is an internal Vodafone-to-Vodafone network migration that has been completely mishandled by automated systems and front-line staff alike. I am completely cut off, isolated without a working phone, and am currently being denied the immediate technical intervention required to rebuild my SIM profile. I will be seeking full delayed porting compensation under Ofcom regulations for every day this is delayed. Avoid this network if you value your connectivity.

Just to update at 13:45pm on Thursday 11th June ! I have been asked again …: how long my service is not working and can I access my temp number ! No I can not !! Read the history …..:: … this is so frustrating. The customer service is so awful.

I have updated this score since the voxi reply ! You can’t actually call the number. I used my wife phone and the automated service says you can only speak to a person on live chat or social media . You speak to them and they say please wait 48 hours …..

Hopeless! Unable to contact them.
No email

I have used the customer service and was super quick and helpful

Urmi was a very helpful & courteous agent when I got hacked with malicious Malware. He cancelled the account & blocked it from further misuse. I was being signed up for subscriptions & charged to the Vodafone Voxi account.

The unlimited data is absolute rubbish. Don't waste your money.

It used to be the best network I ever used but not anymore unfortunately.
I purchased £20 plan on 1st and no data unfortunately not at all, only social media and the rest of the apps I am unable to use and did someone told me about this before I purchased the plan no it wasn't even written anywhere...
9 days nightmare

Customer service suggested I should buy a new plan like I am a walking bank...

Excellent support from Urmi. I had been dealing with an issue for several days and getting nowhere, but she took the time to investigate properly and managed to resolve everything within minutes. She was professional, efficient, and incredibly helpful throughout the whole chat. A stressful situation was made very easy thanks to her support. Thank you again, Urmi!

Worst ever repeated experience ever, worst customer service experiences ever, so bad lve cancelled 3 accounts. Still unresolved issues and refused to log complaint. Unreal. Great deals but when you het locked in you will suffer bad with the customer service. They just don't care about their customers.

Highly deceptive billing practices! Stay away! When simply attempting to cancel billing plan, they created a navigation path designed to deliberately confuse the user to mistakenly apply for a STAC number -which then blocks the button within "my account -- my plan" where you would usually be able to cancel. Such practices are completely against numerous consumer protection regulations and I will be reporting them to financial ombudsman and others. I work in software and can spot dark billing patterns a mile off, this is predatory and I feel sorry for anyone trapped in this web of deciete.

The customer service at voxi ( Gautam) was so helpful. My flying back to London was made hassle free with excellent offer on internet . Thank you , very professional and prompt

The agent was super helpful, I bought the wrong plan and so panic once got in touch with the CS they refunded me right away.

The worst experience ever. Customer service team completely unhelpful, asking them to sort out some stuff from over a week - still nothing’s changed the right way, a complete lack of information. Decided to move my number to a different network. Do not recommend at all.

i was on voda sim and i changed to voxi sim i had to transfer my number over the operator was very friendly and helped me through the process

I would like to express my sincere gratitude to Santosh for his outstanding assistance in resolving my frustration when trying to purchase a Europe roaming plan. I had been struggling to log in to my account on the Voxi website and was becoming increasingly frustrated.

Santosh handled the situation professionally, patiently, and efficiently. He successfully turned me from a frustrated and angry customer into a satisfied and happy one. His excellent customer service, understanding, and willingness to help are greatly appreciated.

Worst customer service ever. I placed an order but needed to change a small detail, so I reached out to the chat. They told me the order never went through, but the promo code I used would still work if I placed a new order. It didn't. So I reached out to customer service again and the agent said "I can't help with an order you placed incorrectly." I asked how I placed it incorrectly, to which they said they can't see those details on their end. I asked for a new promo as I was told by a previous agent that mine would still work. The agent said no. I asked how he could blame me for the order not being placed incorrectly, when he can't see the details of the order and that if the previous agent said my code would work, they should honor the code and provide me a new one. He said he can't and that we can end this conversation as its going in circles.

Very good service given by Voxi support team that they have stopped my plan and provided my refund.

I would rate it lower if I could. TLDR: eSim takes ages to arrive, chatbot is buggy and helpdesk gives contradictory answers. If you can, wait until you are in the country and get an eSim from a competitor instead.
I was moving to the UK and needed a phone number to be able to order my furniture - so it was fairly urgent. I signed up for an eSim on a Thursday and immediately got an email saying I would soon receive the eSim. It had not arrived on the following day so I contacted their support bot. This is extremely buggy (keeps leaving the conversation meaning you have to start over, and sometimes the button to engage the chatbot does not work). Eventually I got through to a person who told me to allow 2-24 further hours. After 25 h, I contacted them again and was told 1-2 business days. By this point I had got to the UK and was able to walk into an O2 store where they could set me up in 5 min. I therefore contacted them (now Tuesday) to cancel the account, and was told I would get a refund within 7 days. They could not answer whether this could be done without keeping my card details, so I was told to contact them in 7 days regardless. Two weeks later I still had no refund and so contacted them again. Finally I am told I will get a refund, but had to argue that I had cancelled it earlier since their information wanted them to give the refund only for the remainder of the month. I am now told to wait 3-5 business days for my refund, and that the card has been removed. If this is true, at least there is one competent person working the help desk. I hope this review helps others avoid this clearly unserious company.

Today Urmi was very helpful and understanding my problems. Helpful me fast