VOXI Mobile Reviews 

Great customer service, very quick and helpful when asked to speak to agent via chat

Customer service is non existent. You’ll select your plan and then it won’t renew because they won’t have that deal anymore, furthermore you won’t even be able to log in and have to reset password month on month. Then you’ll go abroad and despite having 100gig have to by roaming passes for nearly double your monthly. Get yourself a labara sim which won’t charge you these passes and actually works!

Had a data plan that didn’t work. Went through the chat bot given they have no call centre. Took so much to connect to an agent who was useless. And then they make it so hard to leave- I’d rather got a network that’s got a call centre so people who aren’t so technology forward can still manage thru lives independently . I was doing this on behalf of my mother who still used voxi for the cheap plans annd flexibility - worst decision. Going to have to cancel through my bank account - how ridiculous is that ?

Really patient and helpful whilst I was having issues putting new card details on

They were really helpful and added the plan when I couldn’t get into my account. I appreciate it so much as I am traveling and couldn’t get home without my phone.

Pretty poor for customer service, bought a as new phone which was in good condition, certainly not as new, had a replacement used battery as well, biggest issue is if you value your time and amount of hassle is returning it, no number to call or email, it’s all on tedious live chat talking to someone in a foreign call centre repeating the same thing and dragging out a process that should be quick, if you don’t want the frustration of dealing with a company that puts customer service pretty low down then I would avoid, you know how good a company is when you need to contact them on an issue and Voxi fail.

Experience is excellent with voxi mobile.... Plans are great value for money

I have been completely cut off from my mobile service since 4 August, and to this day this total loss of service persists, with seventeen days having passed and the issue still completely unresolved. Throughout this process, the communication from VOXI has been appalling, marked by constantly shifting excuses, conflicting explanations regarding working hours and time zones, and unreturned or ignored sample requirements.
Today I was told by their support team that my service is showing as "dormant", with no clear explanation of why this happened, what it means, or when it will be fixed. Being left without a working phone for over two weeks while managing important professional commitments is causing serious harm. Avoid if you expect basic reliability or accountability.

Friendly and responsive

Janice made my day!

I had a complicated issue with my VOXI account because some of my registered details were incorrect, which meant I couldn’t log in or manage my plan. I had already struggled with the problem for quite a while, so I was honestly feeling very frustrated.

Then I spoke with Janice, and she was absolutely wonderful.

She was incredibly patient, professional and kind. She carefully worked through the account details with me, helped correct the information, explained each step clearly, and genuinely tried to solve the problem rather than simply passing me on to someone else.

At one point during our conversation, I accidentally locked myself out of my flat and couldn’t continue replying for a while. At that moment, it honestly felt like everything that could go wrong that day was going wrong. But when I finally got back to my computer, I was genuinely surprised to find that Janice was still there, patiently waiting for me. That small moment meant a lot to me.

What impressed me most was not only her professionalism, but also how warm and understanding she was throughout the conversation. Customer service can sometimes feel very mechanical, but Janice made the whole interaction feel human.

She genuinely brightened my day and turned what felt like a terrible day into a really positive experience.

VOXI/Vodafone are very lucky to have her. I really hope this feedback reaches Janice and her manager because she absolutely deserves the recognition.

Thank you so much, Janice! ❤️

I contacted the customer services over a problem with my new sim card not working properly, I had been moved from VOXI unknowingly onto a Vodaphone contract which wasn't what I wanted at all. I spoke with a lovely lady called Valentina and she helped me cancel the Vodaphone contract and change to a better plan on VOXI. She was so helpful and knew exactly what I wanted to do and sorted it all out for me!

Cause the person I have online chat with it was very helpful very useful. I’m very patient and he or she treat me with respect, not because I’m disabled and I have MENTAL HEALTH issue because he or she understand my issue and they sort it out for me without any problem, thank you very much for your excellent service and great professional friendly employment

I absolutely do not recommend Voxi. I bought an new SIM card in a Vodafone shop (I don't recommend them either) in London and they gave me one in Voxi. It led me to so many issues. My card was working for a month and then I needed to charge it again, they wouldn't do it in some shops in Scotland cause it was linked with Voxi. Then I payed for a roaming pass for when I went abroad, it didn't work at all, I had no data there and I couldn't log into my account cause they didn't tell me the password when they created it. The roaming pass didn't work but I was still charged and they wouldn't refund me, I had to buy another one for when I travelled again. When I paid for another month of SIM card they assured me I would be charged for only this month, which was of course not the case. They kept charging me for several months even if I didn't recharge it and didn't use it at all since I was living in France. It took me a long time to finally turn my SIM card off and of course I got no refund for it.

I have always had good results from the company representatives, If I need it , anything resolved , it was always done quickly on the chat.

Been unable to connect to my account for a while. Seems voxi app no longer works so logging in becomes a faff. Have to log into their website via chrome or edge then clear cache, and use incognito. Plus only 3 attempts to login before account gets locked .. anyway I needed to get some roaming credit and had to get an agent involved. Didn't want to because you can't call them, only by text .... What a pain ...anyway, the agent I was connected with was extremely helpful and patient. Can't give them enough credit. Who ever you were, your a star so thankful yyoouuuu so much .😉

Ian was incredibly helpful, resolved our issue quickly and was a great allround experience. Credit to the team

I live in Bristol.. so far i have never had any problems…

Voxi rewards program is a scam.

Easily you can top up payments online through the chat option and chat to an agent to help you.

Fab! Great service, always great coverage and prices.