VOXI Mobile Reviews 23,567

Scammers and unreliable. This has to be the WORST experience with a mobile company in my lifetime. I have paid 3 times and have been charged 3 times for a European Pass, and nothing is working.
The first pass has worked as planned and after using it up I re bought another and it did not work… I tried again thinking it was a glitch and same…they just keep charging my money without adding my passes. I’m in Paris and have been unable to use internet for 2 days straight now. The customer service agents work on 2 braincells combined fighting in dual…I have to call my bank and report for Fraud

I was locked out of my account...my own fault as I needed to renew my password but the account was also registered to my old, defunct email address. I got onto the Voxi chat with Gautam who is the most brilliant service provider. Their calm handling of my stress and the way they talked me through the whole process meant we got to exactly where I needed to be with minimal fuss.
Gautam is a 5* customer service provider. I'm so grateful.

I was put in contact with Vivian via the chat service. She helped with all my issues, set everything up for me & answered all my questions carefully. I’m very happy with this service!

Voxi itself is great! I have been with them for 2 years and everything has been fine until an issue occurred with my monthly renewal and I had to speak to their customer service.

I dealt with their customer service today over messenger and it was like I was going round and round in circles. There was three different people replying to my message and none of them were reading the previous messages beforehand so felt like I was constantly repeating myself.

I felt like none of them were actually reading my issue or trying to understand me. Instead they were just copy and pasting answers from FAQs which had nothing to do with what I was saying.

Once it was clear that I was becoming frustrated, they then began trying to offer me some “great offers” they had on instead of actually trying to listen to me and resolve my problem.

After 8 hours of messaging back and forth my issue is still not resolved.

Afreen handled my request to stop my plan incredibly quickly, and it made a stressful situation so much easier. Their support was kind, patient, and very professional throughout.

I really appreciate the help — I hope this message reaches you. Thank you again!

I had ricardo as an agent, he was so efficient with his service and solution and didn’t make me feel dumb for asking questions as I’m not very tech savvy. very thankful for the work ethic, it’s because of people like him that keeps me as a customer, thank you!

Avoid at all costs. Unable to get an agent on web chat to resolve login issues with account on website. Technicians unable to successfully update an account and port a phone number. Left without a usable number/account. Issue unresolved after two weeks. Incompetence in technical knowledge, ability and customer service is non existent. No case number or notes taken regarding an issue, so every time you have to restart the process of explains the issue. No viable method of contacting anyone. Chat can last over an hour or two and get no where. No accountability. Vodaphone stores cannot help as they state and direct you to for help. This is just a tactic to end the chat. Chat ends without warning when the agent cannot resolve an issue. This will receive a standard cut and paste response!

Sumidha was extremely helpful and knowledgeable when helping me with an issue I had with an order. Great customer service and really pleasant person!!

Just awful. Only joined Voxi 1 month ago on a rolling month by month sim only plan. Most of the website doesn't work, pages don't load or you end up in a perpetual loop of trying to sign in. I needed to update my payment details as I'd got a new debit card, but was completely unable to do it in the website. Tried to do it on chat with customer services but that also failed. So have now given up and moving up Smarty. From the reviews on here I'm not the only one, so I hope Voxi well take notice and improve things for future customers.

Urmi was really helpful in helping me move from Vodafone to VOXI

So far so good! Very helpful with online support! Recommend.

Urmi did an excellent job! Very helpful, knowledgeable, and provided clear and accurate information quickly. Highly recommend!

Great UK monthly rolling tariffs. No roaming at all without buying expensive add ons. When porting away from VOXI my number went dead early morning whereas my new network also with Vodafone not picking up until lunchtime. That's not supposed to be process. No signal for half a day

I had a person named Aura who helped me with a refund with a sim i activated and changed my number with my old sim and was very helpful and patient with me! Great service by that person even if it was by live text service

Agent did provide complete information when he submitted my number to move to Voxi … now I will be without service for 24-48 hours

If I could give zero stars here, I would. I bought a refurbished phone with PayPal credit’s assistance from Voxi, only to receive a faulty phone. I was told to send the phone back to Voxi and that provided all was well, I would receive my refund. Which I have done. Vodafone have emailed acknowledging that they have the phone and that it has been finalised on their side. The refund would be sent to PayPal. It has not. Neither company is willing to give me my refund. They keep saying that I need to contact the other company.
I cannot recommend either company to anyone. In fact I strongly advise against using them. It’s just theft. And because I’m one little individual, it’s easier to mess around than be honest and pay back the money.

No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims every time I go abroad but I'd rather Voxi had decent plans so I didn't have to keep messing around I stalling the e-sims which can be a pain!

I switched around 8 months ago from EE to voxi because EE was charging me 28 pound each month just for data and was stucked in a 24 month contract. I switched to Voxi and its working fine providing me 70 gb in 10 pound + Social media browsing is free and will not cost the data. Highly recommend Love it

The worst customer service I have ever experienced. Bought a phone and sim only deal which was also to get a charger when bought before a certain date. This was not fulfilled by Voxi, so I tried to talk to Google to get it but after 1 hour 40 on the chat with Voxi they were unable to get me a proof of purchase, a very easy request. Directed back to Vodafone who had no record and I had no way back to Voxi again. Contract now cancelled with them as the service was so poor. Would absolutely not recommend (and still waiting for my charger).

Been using Voxi since I arrived in London for my studies for 3.5 years and the service has been great. Good coverage, good deals, and whenever I had any issues customer service always assisted well. Only issue I had was while cancelling as I returned back to Malaysia from my studies, I thought I cancelled my plan already but it turns out there's a whole process to cancel it that I couldn't do away from the UK. I contacted Voxi support to cancel it which they did no issues after, but I couldn't refund the 2 months I was billed after I supposedly cancelled. But that's partly my fault for not realising. But support did what they could