I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
Company replied
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Company replied
I love that I can order smaller numbers of the cool black brick shaped rocks. I’ve bought a pallet for like $800, and then just needed about five more individual pieces to finish my project. This allo... See more
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Company details
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
4.0
Great
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Edc pocket knofe
Fast shipping, description of product was spot on and decent price! Thanks
26 February 2025
Reply from villohome.com
We appreciate your wonderful review! We strive to provide top-notch service, and it's great to hear we've met your expectations.
No help from customer service
No help from customer service, no product knowledge, no help with timeline of delivery. Positive is rep called right back to let me know he couldnt get info but the follow up was appreciated.
27 February 2025
Reply from villohome.com
Hello Anthony your order number is #11848
- We've investigated your concern and found that you had previously placed an incorrect order (#11749) with the wrong size on February 26th. At that time, we intervened to prevent shipment.
Regarding your current order placed on March 4th, we appreciate your patience. We're waiting for the vendor to provide tracking details, which may take a few more days. Please expect delivery within 4-5 business days.
Thank you for your understanding, and we appreciate your feedback.
Best regards.
Reply from villohome.com
We're glad you're enjoying the house flag! Thanks for your kind words!
Reply from villohome.com
Thanks for your kind words! We're happy to hear our shipping was speedy and you're eager to get creative!
A beautiful dresser
A beautiful dresser. But of course it required dedicated and (in my case) professional assembly which took two hours. Pretty much as expected. The all-wood construction is great but some of the drawers do stick as a result, hence the four stars. I have sent off for wood-on-wood lubricant which will hopefully remedy that difficulty. But a wonderful looking piece of furniture nonetheless.
25 February 2025
Reply from villohome.com
Appreciate your feedback! Sorry about the assembly challenge and drawer issue. Hope you enjoy your new dresser!
Bit disappointed with flooring
Ordered flooring. Said on their site that it was in stock. Then after ordering and paying they came back and said that it wasn't in stock at the warehouse near me, so would have to be shipped from farther away which cost another $250. They were very communicative during this, so that was nice. They also promptly answered other questions I had. Sadly, the flooring itself was more rustic than the photos and sample, and most of the prices were SHORT. Obviously flooring comes in different lengths in each box, but we had many pieces as short as 12" and not a single 7' piece - crazy and very disappointing. Also had pieces with righting on it???
14 January 2025
Unprompted review
Reply from villohome.com
Hello Rachel (#9782),
1. We acknowledge that you placed an order with us, but due to stock unavailability at our warehouse, we incurred additional shipping expenses. To mitigate our losses, we covered 50% of the costs and requested that you pay the remaining 50% to enable us to complete the order.
2. We rely on vendor-provided specifications for product dimensions. If you encountered any discrepancies, we wish you had notified us promptly so we could collaborate on a mutually acceptable resolution..
3. Pieces with writing on - what this is about?
4. Our website clearly outlines a 30-day return policy. We regret that you did not inform us of the issues you experienced within this period, as we would have been happy to assist you.
Sorry for the inconvenience caused.
Poor customer service and misleading…
Poor customer service and misleading website. I ordered flooring and paid. Two days later they came back and said I needed to pay more if I wanted the product. Then, they stopped communicating. After writing this review they started communicating again. They said they didn’t charge me but they did, my credit card shows charges from that date. They reversed the payment and now are leaving the order sit open. Avoid at all costs!
18 February 2025
Unprompted review
Reply from villohome.com
Hello Matt,
Regarding order #11543, we are working to find suitable shipping arrangements. Although we haven't shipped or billed you, and are awaiting payment for extra shipping, you submitted a duplicate order and reviewed our service negatively. We would appreciate the opportunity to serve you before being evaluated.
Reply from villohome.com
Aww, thank you so much! We're glad you love your new carpet and that it arrived quickly! You're the best!
Reply from villohome.com
Thank you! We're glad you're happy with your purchase and our service!
Adorable!
I ordered the St. Bernard garden flag, and it is adorable! High quality materials, bright colors and quick shipping.
27 January 2025
Reply from villohome.com
Thank you for your wonderful review! We're thrilled you're enjoying your St. Bernard garden flag!
Bait-and-switch vendors, no accountability.
I purchased an item on villohome on January 5, 2025. After several days without updates on the order, I reached out to customer support for a status update and was told that they were in contact with the vendor. After several more emails back and forth my order was updated to show an inferior item of much lower value and the order eventually shipped arriving on January 17th. I contacted support again to let them know that the vendor has bait-and-switched the item but never got a reply.
17 January 2025
Unprompted review
Reply from villohome.com
Hello Evan #10253,
It's not like this - vendor is very genuine - we have a long history with them in terms of working - there was mess-up due to the platform we are using and there were issues in pricing images and product description which were not getting updated - we are still in touch with vendor finding the best possible solution - and will surely update you what we can do on this.
I will keep you updated.
EDITED: I don't know what to think, is the site real.
I ordered san pedro plants Jan 7/8, 2025. I have no email of order saying anything. I have no email confirming order, date items being shipped....NOTHING. I then see it's a home shopping place, I thought it was a nursery. I'm thinking I'm being frauded, I had to check if it was a legit site. I'm lost.
EDIT 01/24/2025:
Villohome reached out to me to resolve the issue with my purchase and corrected it. I was given a refund and explanation of what went wrong with the transaction. Though I give the company credit for correcting the situation, it was the advertisement flaws that occurred that someone should have been mindful of. Advertising incorrect pricing and using old images of the product is really no excuse. But overall, I satisfied with the correction, they are a legit website, they do sell live plants. Raising my experience above a one star.
7 January 2025
Unprompted review
Reply from villohome.com
Dear Melissa,
Re: Order #10282. We refunded your order on January 20th due to a pricing discrepancy. To avoid potential restocking or return fees, we awaited confirmation from our vendor. Please be assured that we are a legitimate online flooring shop with years of operation. Your full refund has been processed, and we invite you to explore our other products.
Hello Melissa,
Thank you for sharing your honest feedback about your experience with Villohome. We apologize again for the mistakes made with your purchase, including the incorrect pricing and outdated product images. We appreciate your acknowledgment of our efforts to correct the situation and provide a refund.
Quick response and product delivered…
Quick response and product delivered within a week.
Product was exactly as described, I was having a hard time finding these brass pieces for my restore project.
30 December 2024
Reply from villohome.com
Hello Kelly, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Inaccurate shipping time
As it was a holiday gift, I ordered from this site due to the advertised shipping and arrival date of 5 business days after same or next day ship date. This was 12/16/24. I received no tracking or status update despite contacting the company on the shop app. It arrived on 1/2/25.
31 December 2024
Reply from villohome.com
Dear Richard,
We are writing to inform you that your order experienced a brief delay due to circumstances beyond our control. As PO Box address was provided we had to ask for the physical address due to company policy. In addition your order was placed over the weekend, it was processed on the following Monday. Unfortunately, the holiday season resulted in an unprecedented volume of orders, and our 3rd party warehouse faced staffing constraints. Consequently, your order was delayed by 3-4 days. We regret any inconvenience this may have caused and appreciate your understanding.
Thank you for your patience.
My order sat for days (6) until I…
My order sat for days (6) until I responded to an email. I then got my item within 5 days.
26 December 2024
Reply from villohome.com
Dear Shannon,
We regret to inform you that our standard delivery timeframe of 5-7 working days was impacted during this holiday season. The unprecedented volume of orders, combined with reduced staffing levels, resulted in extended processing times. Furthermore, a technical requirement necessitated the verification of your shipping address before processing, which added to the overall delay.
Thank you for your patience.
i like to smell.Very good
26 December 2024
Reply from villohome.com
Hello Gundegmaa, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Reply from villohome.com
Hello Janey, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Good Experience
Got a couple of really sweet pendant lights. Delivery from China went well, plan for two to three weeks. Lights were nice quality and look great. Would buy from Villohome again.
29 November 2024
Reply from villohome.com
Hello Kate, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Never ordered anything through…
Never ordered anything through Villohome before, but after submitting my order online I was notified quickly of my order, it's pickup and tracking information. Very helpful friendly service they provide.
11 December 2024
Unprompted review
Reply from villohome.com
Hello Dakota, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
I had the worst experience with this…
I had the worst experience with this company. See my email to them below after cancelling our order after waiting several weeks. "You guys completely scammed us out of our order, you made us wait several weeks to only find out that you cancelled the order. Udit Kuril sent me an email explaining that our order would not send until 12/27, which we were okay with waiting on. We called your company and talked to someone over the phone who said we did not need to reply unless we want to cancel. Then yesterday, Udit Kuril emailed and said, "Can you please attend my previous email and let me know?" and not even 5 hours later he just went ahead and cancelled the order?! What is wrong with you guys? I am completely furious you wasted my time with your company. We're moving and won't have a bedframe for our new home, way to go."
5 December 2024
Unprompted review
Reply from villohome.com
Hello Leigh,
This is Uchit from Villohome. I’m reaching out to follow up on the email we previously sent regarding your case. In that email, we provided a detailed explanation of the situation, outlining how certain automated processes beyond our control led to the issue. We also included a solution that we believe will work for you.
I hope you’ve had a chance to review the email and found the proposed solution helpful. We genuinely value your satisfaction and hope this resolution meets your expectations.
If you’re satisfied with the outcome, we would greatly appreciate it if you could update your review to reflect your experience after receiving the solution. Positive feedback means a lot to us and helps us continue improving our services. Thank you for your understanding.
Regards,
Uchit Barot
VILLOHOME
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