I love the rug. It looks lovely and matches the style and color shown on the website. The reason for deducting one star is that the website stated that the rug was in stock and would only take... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have ordered fotile JQG7522 but received JQG7502 without notice. Fortunately I did research myself and found out they have the same specifications except the button color and package, even though I... See more
Company replied
ordered 30 sq. ft of beautiful tile, received 30 tiles, called in a panic and they reassured me that the rest of the order would arrive the next day. it did. Project is looking beautiful.
Company replied
You sent the package twice. One to my PO box, which is the address I originally gave and then one of your associates called and stated you do not deliver to POs so I gave him my physical address. I re... See more
Company replied
Company details
Written by the company
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are, “Do the RIGHT thing no matter what” “Treat the customer the way you want to be treated as a customer” “Speak the truth and act truthfully under any circumstances” “Prioritise consistency over intensity”
Contact info
6272 Opal Lane, 48439, Grand Blanc, United States
- 810-208-9223
- customerservice@villohome.com
- villohome.com
4.0
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the worst experience with this…
I had the worst experience with this company. See my email to them below after cancelling our order after waiting several weeks. "You guys completely scammed us out of our order, you made us wait several weeks to only find out that you cancelled the order. Udit Kuril sent me an email explaining that our order would not send until 12/27, which we were okay with waiting on. We called your company and talked to someone over the phone who said we did not need to reply unless we want to cancel. Then yesterday, Udit Kuril emailed and said, "Can you please attend my previous email and let me know?" and not even 5 hours later he just went ahead and cancelled the order?! What is wrong with you guys? I am completely furious you wasted my time with your company. We're moving and won't have a bedframe for our new home, way to go."
5 December 2024
Unprompted review
Reply from villohome.com
Hello Leigh,
This is Uchit from Villohome. I’m reaching out to follow up on the email we previously sent regarding your case. In that email, we provided a detailed explanation of the situation, outlining how certain automated processes beyond our control led to the issue. We also included a solution that we believe will work for you.
I hope you’ve had a chance to review the email and found the proposed solution helpful. We genuinely value your satisfaction and hope this resolution meets your expectations.
If you’re satisfied with the outcome, we would greatly appreciate it if you could update your review to reflect your experience after receiving the solution. Positive feedback means a lot to us and helps us continue improving our services. Thank you for your understanding.
Regards,
Uchit Barot
VILLOHOME
Reply from villohome.com
Hello Ashleigh, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
I hate this app🤬
4 December 2024
Unprompted review
Reply from villohome.com
This customer has not purchased from us, and we requested information never returned to us either. This is definitely spam.
Citrus Soap Review
Excellent customer service, fast shipping time, offered discount, good company to do business with. Product is quality.
25 November 2024
Reply from villohome.com
Hello Graham, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
fast shipping product as described!
25 November 2024
Reply from villohome.com
Hello Janet, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Really nice quality corgi soap dispenser is so nice and…
The corgi soap dispenser is so nice and I’m really pleased I found it.
I can’t wait to use it.
It will be great for years to come.
It came quickly as well.’
4 November 2024
Reply from villohome.com
Hello Jan, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Customer Service Iffy
I ordered 2 cabinets and it wasn't Villohome's fault but they were back ordered. For a while I was willing to wait. I contacted company trying to cancel order. Never heard back from them until I got the email that they were on their way. At this point I just refused delivery from FedEx when they arrived.
5 November 2024
Reply from villohome.com
Hello Barbara,
As you know, our team is already in contact with you in regards to this matter and we are trying our best to bring a satisfactory resolution for you asap. We understand that this incident must have caused you an inconvenience. You can rest assured that we are actively looking into this matter on a priority basis. Thank you for your patience.
Regards,
Villohome Team.
Great product and website.
4 November 2024
Reply from villohome.com
Hello Kendrick, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
don't buy anything from them
I don't buy anything from them anymore, I received my order, but it was different from the pictures on the website
5 November 2024
Unprompted review
Reply from villohome.com
Hello Andrie,
Your order was #8397 - and was delivered via FedEx - you didn't even contacted us describing the issue I just checked - we have a policy of exchange if received different product from our side or if there is some issue in the product.
Awaiting reply.
Product was just as advertised and came very quickly
Product was as advertised and came very quickly
31 October 2024
Reply from villohome.com
Hello Ann, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Excellent communication and service
Excellent communication, and you worked hard to expedite my shipment so that I could get this product to my client extra quickly.
30 October 2024
Reply from villohome.com
Hello Alex, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Messed up shipping process, ultimately resolved acceptably
I haven’t received my samples! How can you ask for reviews when you haven’t fulfilled your part contract.
Update - samples received. Not sure where the problem was. Team was a little slow to respond to my request for updates (I emailed twice asking for an update). Situation rectified.
28 October 2024
Reply from villohome.com
Hi, sorry about the samples were not delivered to you. We will investigate this issue and get back to you ASAP.
Villohome Team
Great tools I'll keep buying.
29 October 2024
Reply from villohome.com
Hello, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Reply from villohome.com
Hello Sharon, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Flooring delivered and very happy with purchase.
The whole process was not easy. They were dealing with a supplier that was located in Tampa Fl. the facility was effected by the hurricane. Unfortunately for us, we were on a schedule with our contractor. So the delay was stressful. But the flooring was delivered and we couldn't be happier. They made a real effort to keep in touch and update me on the order. Overall, very happy with my purchase. Highly recommend them as a supplier.
9 October 2024
Reply from villohome.com
Hello, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
After three e-mail a phone call cause I…
After three e-mail a phone call cause I was told you guys can’t ship to p o boxes you need a street address which was in my address I think if someone took a few seconds this could have been avoided. Thank you
25 October 2024
Reply from villohome.com
Hello Dennis,
Firstly, I sincerely apologise for the inconvenience this has caused you. I completely take your feedback positively and accept that a little more attention towards the address issue by our team may have avoided this inconvenience. I have passed your feedback to our sales & customer service team so that they can discuss it with the staff. Thank you.
Regards,
Villohome Customer Service Team
Shipped quicker than expected and the…
Shipped quicker than expected and the price was the best I could find
18 October 2024
Reply from villohome.com
Hello Brittney, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Reply from villohome.com
Hello David, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
The cards were beautiful and came in…
The cards were beautiful and came in very quickly. Would buy from you again. Thanks
4 October 2024
Reply from villohome.com
Hello Kevin, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
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