Viaggiare Rent Reviews 

Very disappointed with Viaggiare Rent at Kraków Airport. We rented a car in February and were given a vehicle without winter tyres, despite temperatures being around –10°C and heavy snow in the mountain areas where we were travelling with our family.

This is basic safety, especially when travelling with children in snowy mountain roads.

No warning was given, and no alternative was offered. I would strongly advise anyone renting in winter to double-check the tyres before leaving the airport.

The staff! Amazing. Erika, Chiara are so kind. The car is Mahindra which is not the best but for the price, who is complaining:-)

DO NOT USE VIAGGIARE. I returned my rental car in the same condition I received it yesterday. The man who handled the rental took the keys from me and did not carry out an inspection on the car as he said everything was fine. This morning I have woke up to a charge on my account for £626.06 and wrongly accused of causing two scratches on the car despite Viaggiare leaving the car in a compound overnight! Viaggiare cannot provide any evidence that this damage wasn’t already there as they are fully aware I did not cause this! Disgusting customer service - completely ruined my trip. After looking at reviews it appears this happens frequently. AVOID!!

Steer clear of Viaggiare Rent a Car.

No inspection at pickup, no paperwork given, and we were asked to sign electronic forms without being shown what they were. After returning the car, they suddenly claimed “new damage,” but the story kept changing — first hubcaps, then unrelated scratches. The reports they later emailed didn’t match what they told us and even showed pre‑existing damage. One report even listed a damage charge on the pickup document, which is impossible unless it was altered afterward.

Their WhatsApp messages contradicted their own paperwork, and they couldn’t provide time‑stamped photos or a repair invoice. Thankfully Discover Cars is handling the claim, but this company’s practices are misleading and stressful. Blatant scam! Avoid and rent elsewhere.

Absolutely top range, highly recommended.
Grazie Antonio

The best car rental experience. Antonio and the team did fantasticly. Smooth pick up and perfect drop off. We will be back.

Antonio and all were absolutely outstanding, from the beginning till the end. No worries at all, insurance covers everything. 5 stars highly recommended

terrible customer service.
I was fined for scratches that were already present on the car as shown in the document that they send me by email when I collect the car.

Noleggio auto eccezionale – rarissimo livello di onestà e servizio.

Noleggio auto in Italia molto spesso, anche 1–2 volte al mese, e posso dire con assoluta certezza che Viaggiare Rent – Roma si distingue nettamente dalla maggior parte delle compagnie.

Servizio impeccabile, personale professionale, rapido e sempre disponibile. Ma ciò che mi ha colpito di più è stato un episodio che dice tutto sull’integrità di questa azienda: ho dimenticato il portafoglio vuoto nell’auto e sono stati loro a contattarmi immediatamente per restituirmelo. Un gesto di onestà e correttezza che, sinceramente, non avevo mai riscontrato nei miei oltre 35 anni di noleggi auto.

Persone serie, affidabili e profondamente oneste.
Consiglio Viaggiare Rent senza alcuna riserva. Tornerò sicuramente.

Altamente raccomandato.

Exceptional car rental – a rare level of honesty and service.

I rent cars in Italy very frequently, often 1–2 times per month, and I can say with complete confidence that Viaggiare Rent – Rome stands out clearly from most rental companies.

Excellent service, professional and efficient staff, and very good communication throughout. What impressed me the most, however, was an incident that truly reflects the company’s integrity: I accidentally left my empty wallet in the car, and they called me immediately to make sure it was returned. This level of honesty is something I honestly have not experienced in over 35 years of renting cars.

Trustworthy, reliable, and genuinely honest people.
I highly recommend Viaggiare Rent and will definitely use them again.

Alex is very good and professional, super customer care , and really thank him for the service

Last week rented a car at Catania airport. Good service, rather punctual with checkout timing. Gived different car. If the Indian brand "Mehindra" could be called a car nowadays. Told to make videoclip and then send it to the office. No one comes with us to check the car. But on check-in... wow, the car was checked from every possible angle, up and down, left to right. Just missed a microscope! Looked like determined to find something. However, everything went ok. But the customer felt like a criminal. Viaggiare is now going to the bottom of my list for the next time in Italy.

This was pretty easy, no pressure to but local insurance and no tricks when bringing the vehicle back. I just feel that the car I was given was a downgrade compared to what I booked, but if that means less chances of theft, then it's all good. Recommended!

After renting car, few months pass and they try to take the money from my card. SCAM- AVOID

Ivan and Patricio were very professional and inspected the car after return. The service was good!

Thank you

Don't dare to be held up at passport control. No refund, no option to get the car. I feel scammed.
They clearly could have done something. On occasions you have to queue longer than an hour.

Edit: as stated in the review, the one hour policy is ridiculous, considering the rental is on an airport where your customers have no control over their arrival time.

At least the Turkish branch of this company is a scam, but also the mother company did not even bother to respond me when it was clear that their Turkish branch is using unethical tricks to cheat customers.

I rented a very cheap car from the Antalya branch of Viaggiare. The contract by economybookings said they would block 900 Euros on my card, and this is also the information I got at pick up. I returned the car a day after in excellent condition and the guy said all is fine, superfriendly so I didnt even bother to take photos.
To my shock, I later realized that the money had been withdrawn to an individual person Mohammet Kagan Avci. When trying to communicate with Mohammet I learned he was out of country, and the office whatsapp line suddenly stopped answering me, or giving random bullshit answers, insinuating that I had returned the car with damage. I then wrote to the mother company who did not reply, I wrote to economybookings who responded it was a problem between me and them. So never use Viaggiare unless you look for trouble and unnecessary stress in life.

We were charged a significant amount on our credit card without justification after renting a vehicle from Viaggiare Rent, and based on our experience, I cannot recommend this company.

We rented a van from Viaggiare Rent at Venice Airport. The vehicle was handed over to us in an extremely dirty condition, both inside and outside. Due to the poor cleanliness, it was practically impossible to properly verify the vehicle’s condition at the time of pickup.

When returning the vehicle, we explicitly offered the on-site representative of Viaggiare Rent the opportunity to inspect the car immediately. This was declined, and we were instructed to simply return the keys, with the explanation that the vehicle would be inspected later. No inspection was carried out in our presence, and no issues or damages were mentioned at the time of return.

Despite this, Viaggiare Rent later charged us for alleged damages that we did not cause and could not have caused. The most serious alleged damage concerned the windshield. We did not observe any damage to the windshield during the rental or at the time of return, yet we were later informed that the damage was supposedly so severe that the entire windshield would need to be replaced. This was the largest single charge.

In addition, the mileage reported after the rental does not match reality. We calculated our actual route afterward and drove at most approximately 400 km, yet the company claims that we drove 909 km. This does not correspond to our actual driving and raises serious concerns about the accuracy of the company’s post-rental documentation and the reliability of the damage claims.

We submitted a formal complaint and a detailed response to Viaggiare Rent. The company’s reply was disappointing: instead of addressing the substance of our complaint, it relied solely on general contractual clauses. Viaggiare Rent failed to address the return procedure, the poor cleanliness of the vehicle at pickup, the alleged damages which we did not cause (including the windshield), or the incorrect mileage recorded after the rental.

The matter is now being taken forward through official channels.

Update (dated 30 January 2026):

The company has replied to this review with a generic message asking us to contact customer service. However, we would like to clarify that we have already contacted the company and submitted a written complaint regarding this matter.

Despite this, the company has not responded to the complaint or to our subsequent messages, nor has it addressed the questions or issues we raised. At this point, the company is not responding to our communications at all, and there is no indication that they are genuinely willing to investigate or resolve the matter.

The generic reply posted on Trustpilot therefore does not reflect the actual situation, in which the issue has already been formally brought to the company’s attention without receiving a substantive response.

For this reason, the matter is now being pursued through official channels.

Update (dated 6 February 2026):

The company took a full five days to respond to our previous message sent to them, yet still failed to address the substance of our complaint. Their response did not deal with the issues we raised, but instead once again relied solely on general Terms and Conditions.

In this case, the Terms and Conditions are being used to justify a credit card charge regardless of how the vehicle return and inspection were actually handled. Our actual questions remain unanswered.

Unfortunately, this reinforces the impression that the company is either unwilling or unable to handle the matter on a case-by-case basis, and instead refers to contractual clauses in a routine manner while the reported discrepancies are left entirely unaddressed.

A few days ago I made an online reservation for a rental car with Viaggiare Rent at Rome Fiumicino Airport. When I went to the reception to pick up the car they told me that they had no cars available and that there had been a mistake with the online reservations so they had overbooked. They gave me a toll-free number to call but that number was out of service. Total irresponsibility. Shame

Best service by Alex

Booked a Kia Sportage via StressFreeCarRental with pickup at FCO. Due to a flight and baggage delay, we arrived at the desk at 10:10, just 10 minutes over the one-hour limit, with no queue at all.

We were told our car was no longer available and were forced to pay an additional €120 to take a smaller Toyota Yaris Cross. For a family with three children, this was a downgrade - we paid more and received less.

The car was also dirty (bottles and sand inside). We contacted both the broker and the rental company (also ‫customercare_viaggiaresrl.it‬ mail) multiple times but received no response.

Very disappointing experience and poor customer service. I hope the company will reach out to resolve this.