Viaggiare Rent Reviews 

Miriam at Bergamo Airport was most helpful. We had a small hiccup with credit card not in lead drivers name. She helped us sort this.
Thank you Miriam

Unfortunately, even though I had several different ways to pay, these companies always seem to find a way to take your money. I paid online, but I wasn't able to actually rent the car because they claimed my card didn't work. Even though we had four other cards available to use, they were so difficult about their policies that I felt set up to fail.

I asked for even a partial refund, but I received nothing. I also wrote 3 emails, and no one ever came back to me.
I never used any of the services, yet I paid for everything in full and had to rent from a different company for an additional 250 euros.

Better avoid this company. They are completely dishonest!
The pickup time was 21:00.
I was outside the airport at 20:50 and called them at 20:55.
They said they would send someone.
At 21:20 we and other customers were still waiting outside the airport. They were very late.
They gave us the car in the dark. I asked for photos of the car condition to be sent to me. They said they don't have photos, advising that in the morning we may take (if we want) pictures. The next morning I took pictures of some of the scratches that I could find. When I returned the car, they found a scratch that I did not have photo of, and charged me. They insisted that I am to be held responsible of the photos, not them. I showed them 7-8 photos of other scratches found, but they didnt care, as long as they could find an additional scratch that I had no picture of. They charged me 163.99 EUR for a scratch I didn't do.

I rented a car in Bergamo in August 2025. In April 2026, they charged 85.40 euros to my card simply because, according to their records, I hadn't paid 1.72 and 0.64 euros for the road. This is called -"NL_V_SPESE AMMINISTRATIVE PER VERBALI / ADMINISTRATIVE EXPENCES"!!! And the road fine will have to be paid separately when the paperwork arrives. In fact, this is called fraud and theft!!! Beware of these scammers; I definitely don't recommend them.

"A Nightmare Experience - Predatory Practices!"

Avoid Viaggiare Rent at Bergamo. They gave me a filthy car so I couldn't even check for scratches. The fuel policy is a joke (3/4 tank), making it impossible to refill accurately.

But the worst part: I arrived at the booth on time, but it was empty. The manager finally showed up, ignored the queue, and then charged me a €30 late fee for being ONE MINUTE LATE (18:30 instead of 18:29).

My 5-day rental was €57, and they charged €30 for 1 minute! They also refused to give me a fiscal receipt. This is a tourist trap. Stay away!

Car broke down on the second day, called the breakdown company as instructed but now the want me to pay the breakdown charge or €375 ! Don’t understand why I have to pay, No apologies for the inconvenience just an extra charge.
Now being threatened that they will just take the money from my card. Nice people to do business with

Warning!!! Do not rent here if you need an automatic car. They DO NOT HONOUR reservations of automatic cars, plain and simple. I had a valid booking and arrived on time (20 December 2025). I was told that they only had manual cars available. I was left with no choice but to arrange a last-minute rental with a different company (Hertz).

My reservation with Viaggiare cost EUR 165 but I ended up paying EUR 650 instead, through no fault of my own. I have rented cars in Europe for several years and this is the first time a valid reservation has not been honoured. Viaggiare was happy to leave me stranded and offered no assistance whatsoever.

When I made a complaint, Viaggiare did not apologise or offer any compensation. My impression is that they simply do not care that I was forced to spend a lot of extra money to get out of a terrible situation that they put me in.

All they do is quote their T&Cs at you: “In the event of absolute unavailability to assign a vehicle, or in the event of the Customer's refusal to accept a vehicle other than the booked category, the Lessor's sole responsibility will be to refund the amount paid by the Customer for the rental of the vehicle up to that point.”

Therry is a very friendly person and helped us very good. Good price, good service

They are scammers! After 7 months they sent a request from payment from my credit card - like it was a penalty!
Scammers

Alex helped is when our other car rental rwfused credit card as no full name on card. He offered us a great service and was kind and helpful. Bravo, Alex. Roma.

Offsite location obviously not as convenient as rental companies at the airport itself, but prices were very reasonable (January 2026), car was new and staff were efficient and helpful. Would definitely use again.

I left the car on October 31st and still haven't received the deposit
Please resolve this issue otherwise I will go ahead and file a complaint

Terry was very helpful with everything. We didn’t have any problems.

Good company, good service! Especially Tarry very friendly and professional agent. Recommend.

Very helpful personnel! Very good car! Strongly recommend!

We arrived late at the airport after having an issue with our other car hire company. All other offices were closed or extremely expensive. Viaggiarent were great. They got us set up with a great car at a very reasonable rate with full insurance coverage. Will be back next time in Puglia.

Good service everything ok.
But Mahindra is pure car..😁

Everything went smoothly. Great service!

We rented a Renault Clio and got a terrible indian car as “upgrade” !
We returned the car at 7.30 am but no one at the reception. Later that day they immedaitely charged a amount for damage on the car we dit not have,
We paid and then it was deducted from the creditcard twice. 4 months later we recieved a notification about a fine and this was also debited from the credit card twice. E-Mailing is pointless because they don’t respond to anything. You don’t get the car that was agreed
upon and they misuse your credit card. Earring extra money by scamming customers.