Vergo Pest Management Ltd Reviews 358

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being diligent, knowledgeable, and helpful. Many appreciate the professional and thorough service, with technicians often going above and beyond to solve pest issues and explain the process clearly. People frequently highlight the excellent customer service and the staff's ability to make them feel at ease. However, some customers experienced dissatisfaction with the service and response times. There were instances where technicians missed scheduled appointments without prior notice, leading to wasted time. A few people also mentioned difficulties in getting accurate information about visit times and slow responses to requests, which caused unnecessary stress.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service. While many customers praise the professionalism,... See more

Response time

Users describe ambiguous interactions with response times. Some customers report difficulty getting accurate... See more

Customer service

People report ambiguous experiences with customer service. While some customers, like those who spoke with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Vergo. I was visited by a Mark Donaghy "The Rat Man" he was professional , over the course of many visits made it his mission to not only catch the rats but stop them getti... See more

Company replied

Rated 5 out of 5 stars

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service,... See more

Company replied

Rated 5 out of 5 stars

Just had Matt conduct a highly professional mouse inspection of our house following an outbreak of mice in our Kitchen, bedroom’s , loft and Garage. He arrived on time, discovered the mice routes and... See more


Company details

  1. Pest Control Service

About Vergo Pest Management Ltd

Written by the company

Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.

We are a nationally based pest control company that delivers a local service.

We serve our customers, care for their premises and the environment and deliver on our commitments and promises.

We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.

Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.

Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.

We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

358 reviews

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Replied to 71% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Lauren came visited looked at the…

Lauren came visited looked at the problem of mice and a possible rat, we had already caught 15 to 20, was due to revisit but was ill but happy to attend but knowing son is immune deficent asked if i wanted to wait till following week and knowing nothing was in the traps was happy to leave it another week unfortunately she was still not better and offered another operative to come which i was happy with, there had only been one mouse they caught so maybe having caught so many prior to thier arrival, hoping problem was solved as no evidence of anything further and as advised covered all air bricks and any gaps in the brickwork.Lauren was on time kept me fully imformed and was friendly and efficent. This is the Hull area.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Adam was Brilliant!!

Since moving into our house in 2016 we have had an intermittent problem with rats in our attic. Numerous pest guys come round, health and safety and even had our drains check by a professional company - none of them could find where they were getting in. Then Adam from Vergo come round and found where they were getting in within half hour. A small hole underneath our toilet waste pipe in the main drain. Can't thank him enough for finally solving this problem

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Sally from Vergo contacted very quickly after my Insurance company instructed them that I had a vermin issue, on arrival, she was very professional and quickly found the root of the problem. On each of her 3 visits she was very thorough, and also advised me on how to make good issues where the vermin were finding their entry way into my bungalow. Obviously any pests in ones home is upsetting, but whilst she remained totally professional at all times, she is also a very caring person and put my mind at rest, within minutes of her arrival.
She worked quickly and cleanly, and I honestly believe she's a credit to her employer

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Very impressed with Vergo’s response.
Sally was extremely thorough, efficient and competent.
Would not hesitate to recommend.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Sally tomlinson came to my house as I…

Sally tomlinson came to my house as I had a rat under the bath. She checked inside and outside to see were they could possibly be coming in. She was very polite and never made a mess and advised me were they could possibly coming in. I would recommend Sally to anyone who has a pest problem.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

I manage a residential home and we have…

I manage a residential home and we have been having Rat problems for the past 12 months unfortunately. We have had many people here to try and resolve our problems without success. In the past 4 weeks we have had Mark here to look at how we could resolve this. Now in the past 2 weeks we have had no report of anyone hearing any scratches or and dead rats and hopefully our issues have now been resolved due to our very excellent Pest controller Mark Donaguy who has found many entrances for the rats and has blocked these. i would recommend this person to any home with issues like this. Thank you very much from Anita Hughes

30 October 2024
Unprompted review
Rated 5 out of 5 stars

I had a man called Cecil out last week…

I had a man called Cecil out last week and he was with me within 2 days I was completely by myself due to mice in my house and he was the most helpful patient nice man and so professional . When he left I was feeling so much easier as he had put boxes and stuff down

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Chris Matthews

We have had an going rat problem in our house for 6yrs which has caused a huge amount of stress. We have used several pest control companies none have been able to solve the issue. Chris attended today and was the most thorough pest controller I have seen. Time will tell if he can fix our issue but I am more hopeful than when we have used other companies

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Using this company for 3 years

We have been using Vergo since our Chip shop opened 3 years ago. The guy who usually comes and does the inspections Chris Matthews, is very friendly and professional so as a result i would definitely recommend this company for any pest problems.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

Paul went above and beyond when i had little fury friends. He explained everything to me and even showed time and patients to my son who has special needs and never speaks to anyone he doesnt know. He visited on 3 occassions and from start to finish was outstanding and im so greatful for this again thank you so much from the leuchars family

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Andrew Patton (B&M Teesbay)

Andrew Patton was a great help with the current problems we have been having at our store. Willing to help with all problems we had and understanding and polite throughout his visits.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Chris Matthew’s

Chris Matthew’s has been great! Really lovely guy and extremely thorough! Vergo as a whole have all been incredible and all so so lovely!

20 October 2024
Unprompted review

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