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Beaver Pest Control Reviews 191

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, often highlighting their efficiency and helpfulness. Many people appreciate the excellent customer service, noting quick response times and thorough explanations of the processes involved. Consumers frequently mention that the service provided is effective, with many reporting successful resolution of their pest issues. However, some customers were dissatisfied with the company's communication, describing it as poor and unhelpful. These reviewers mentioned feeling that their feedback was not considered, receiving generic responses, and experiencing a lack of clarity regarding treatment processes and expectations. A few also noted issues with scheduling, such as technicians arriving at incorrect times.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick responses to... See more

Based on these reviews

Rated 5 out of 5 stars

Great service. Quick appointment. Friendly and knowledgeable pest control expert. Good assessment of our situation- evidence of some but limited mouse presence in kitchen only. Traps not touched by mo... See more

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Rated 5 out of 5 stars

The rep from your company arrived bang on time and was very helpful by advising of further actions we needed to take to ensure the treatment was effective. He was patient and gave us some time to add... See more

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Rated 5 out of 5 stars

Great company and clearly great at what they do, responsive customer service. Lovely visit from their engineer (forgot his name) but he was great. Spent a good effort identifying the issue and a com... See more

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Rated 5 out of 5 stars

Easy and swift booking system through Beaver Pest Control.Had a great guy named Jeff. He turned up on time. I bombarded him with multiple questions in regards to mice. He was very knowledgeable and ex... See more

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Rated 5 out of 5 stars

Jake was very professional. Before starting the treatment in all 3 bedrooms, he checked everywhere and made sure to explain every step of the said treatment. He was efficient and also took the time in... See more

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Rated 5 out of 5 stars

Henry explained everything from start to finish. Where he had laid bait compared to the last time bait was laid. He actually looked and found access holes and located where he believed they were... See more

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Rated 5 out of 5 stars

As a charity Beaver Pest Control are our go to Pest control company. We have contracts with them as well as using them for adhoc. They are efficient, understand our clientele, and adapt to our way... See more

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Rated 5 out of 5 stars

Dave Olsen is absolutely fantastic. So calm & sensitive in his work with our residents, who have multiple support needs. His visits each month are a core part of our service and we really appreciate... See more

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Rated 5 out of 5 stars

The service has been first class from the phone call to the visit home. The tech was very polite, he explained everything he is doing clearly to me. Always asked permission when he needs to investigat... See more

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Rated 5 out of 5 stars

In a horrible situation (you've got a rat!), it's always an absolute pleasure to deal with everyone at Beaver. The guys turn up when they say they will, you get great advice and help, and problem reso... See more

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Rated 5 out of 5 stars

We had a large rat take up residence in our Garden. Beaver were very polite and efficient to deal with, they got someone out to me very quickly. He removed the rat, inspected the garden and set trap... See more

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Rated 5 out of 5 stars

We could see how detailed check and fumigation was. Shoune explained where more infected places were , what to do. We could see significant decrees in bed bugs after 1st fumigation.

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Rated 5 out of 5 stars

I recently had a CCTV survey and full pest inspection carried out by Warren, and I couldn’t be happier with the service. From start to finish, he was professional, friendly, and incredibly thorough. H... See more

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Rated 5 out of 5 stars

The best pest control company we have used in 8 years Prompt and polite friendly service. Jason is thorough and informative. A great guy I would highly recommend Beaver pest control above any pes... See more

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Rated 5 out of 5 stars

Caitlin was an absolute pleasure to deal with and extremely helpful and Salvino ensured that my wasps nests in a childrens playground was dealt with the next day. Highly recommend their services.

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Rated 5 out of 5 stars

Simply outstanding advice and information on pest control queries. Great follow up and quick response to all my queries I had both via telephone and email. Thank you Monica and team.

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Rated 5 out of 5 stars

Came in time, explained the process, were respectful, tidied up after themselves and put the gate back. They did not leave until they were satisfied that the work was done to a great standard.

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Rated 5 out of 5 stars

We have used Beaver Pest Control for our portfolio over the years and they are contracted to two of our buildings. The service is reliable, trustworthy and professional and we do not hesitate to reco... See more

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Rated 1 out of 5 stars

I contacted Beaver pest control for proofing of my fully fitted kitchen. The technician was great, he highlighted 4 entry point and told me that they could all be accessed, at worst by extending the... See more

Company replied

Rated 5 out of 5 stars

Bird netting installed They did an excellent job Would recommend them to friends and family Netting installed well and thorough deep clean the area Thank you

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Rated 5 out of 5 stars

When I first called Beaver Pest Control a couple of months ago I spoke to Monica explaining a lot of concerns regarding finding mouse droppings under the staircase- Monica was excellent on the phone a... See more

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Rated 5 out of 5 stars

Always on the ball. Keeps you in the loop if anything regarding a callout changes. Job sheets sent automatically on most occasions.

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Rated 5 out of 5 stars

We needed help to get rid of a mouse in the house. Steve was very friendly, efficient and professional. He explained everything to me and really made an effort to inspect the area. I was very happy th... See more

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Rated 5 out of 5 stars

a dependable company. Good customer service from both the office and technical staff, who are very knowledgeable and courteous. Good value for money and quick to respond

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Rated 5 out of 5 stars

Kerry was an absolute pleasure to speak to and gave very sound advice. The booking process and feed back from the job has been seamless throughout. Thank you very much.

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Rated 5 out of 5 stars

The school have been using the Beaver Pest Control program now for a number of years with visits taking place every 5 weeks which covers the inside and outside of the premises

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Rated 5 out of 5 stars

Very friendly, gave me an advanced phone call as I didn't live at the address in question, great service throughout, would very much recommend them.

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Rated 2 out of 5 stars

Turned up 8hrs too early than the time that they had given and then returned too late when no one was about.

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Rated 4 out of 5 stars

Beaver Pest Control were fantastic from start to finish. They managed to arrange a booking very quickly, and their technician was extremely helpful and professional throughout the visit. I received a... See more

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Rated 5 out of 5 stars

Since a change in technicians I have been able to crack on with my work and not do pest control. Plus I find all the Beaver Team very helpful, friendly and professional. I can rely on Beaver to advise... See more

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Rated 5 out of 5 stars

Thank you to Harry Wills for his great customer service. very knowledgeable technician, polite and helped out to resolve the issue. thanks again

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Rated 5 out of 5 stars

After the pest treatment by a helpful chap who took photos of underneath the sink etc. two slightly older workers/gentlemen came from Beaver Pest Control and did perfect mouse proofing, a meticulous j... See more

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Rated 5 out of 5 stars

but will always responds to emails and whentheysay they are coming on a certain date they do and always comes back to you if any issues

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Rated 5 out of 5 stars

Had cockroaches met a brilliant pest controller by the name of Tom he was so helpful and polite done an absolutely brilliant job am now free of cockroaches

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Rated 5 out of 5 stars

Nothing but brilliant. Certainly know their stuff, cured our rat problem, and regular as clockwork visits.

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Rated 4 out of 5 stars

Pest control inspector did a good job. He told me what he suspected and how he was treating the areas affected.

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Rated 5 out of 5 stars

I have been so much happier since joining your company the visits from your guys are so impressive then what we have been use to from previous companys .

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Rated 5 out of 5 stars

The man went about the job with minimal interruption to the day to day operation of the club. Polite and courteous as usual

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Rated 5 out of 5 stars

Great service would use again but im hoping I don't have to use there Services again Definitely recommend

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Rated 5 out of 5 stars

Brian was the gentleman that came to my flat he was very helpful answered all my questions he was quick efficient very good customer service thank you

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Rated 5 out of 5 stars

Beaver Pest control comes on time and checks all the pest activities thoroughly. So, We do not have any Pest activities.

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Rated 5 out of 5 stars

Quick, helpful and professional. Let’s hope Beaver Pest Control get rid of the problem.

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Rated 5 out of 5 stars

The entire team are very professional and the customers service is great, is a company that you would work with for long time.

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Rated 5 out of 5 stars

Beaver pay regular visits to all schemes and send prompt detailed reports of each visit.

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Rated 5 out of 5 stars

Excellent company - Every single person they send to check things have been first class!

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Rated 5 out of 5 stars

Staff were so understanding and pleasant. Very keen to support. Quick response to appointments too

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Rated 5 out of 5 stars

The staff in the office are so polite , Ive spoken to a couple , but today Kim was very helpful and kept me updated , I had to cancel my appt at short notice and she did everything to accommodate me i... See more

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Rated 5 out of 5 stars

Have used Beaver before and trust them to deal with the problem effectively. The attending operative was very knowledgeable, as usual.

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Rated 2 out of 5 stars

They successfully removed the bed bugs from my bed, but the communication within the company — both between staff members and with me — was extremely poor. At an already stressful time in my life, I... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service
  3. Drainage Service

Written by the company

Beaver Pest Control is an award-winning, specialist pest control provider offering nationwide coverage. Founded in 1990, we have over 30 years of experience delivering effective, reliable pest management solutions across the UK. We provide a comprehensive range of services to both residential and commercial customers, including pest control, bird control, wildlife management, and CCTV drain surveys. Our expert teams are also highly skilled in decontamination, proofing, and void clearance services, ensuring that all aspects of pest prevention and management are covered. We pride ourselves on using the latest technology and techniques to address pest-related challenges quickly and efficiently. At Beaver Pest Control, we are committed to maintaining the highest standards in the industry. As a registered RSPH Level 2 training centre, we ensure that all our technicians are fully trained and up-to-date with the latest best practices and safety standards. This allows us to deliver professional, reliable, and tailored solutions to meet the unique needs of each customer. Whether you're dealing with a pest issue at home, in a business, or across multiple locations, we work closely with you to ensure lasting solutions. As one of the UK’s leading providers, we take pride in our reputation for outstanding customer service and our commitment to eco-friendly practices. With Beaver Pest Control, you can trust that your property is in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you

Thank you, my experience very well thank you and very friendly JAKE as well thank you again

20 March 2026
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your lovely feedback. We’re so pleased to hear you had a very positive experience, and we agree Jake’s friendly approach makes all the difference. We’ll be sure to pass your kind words on to him. Thank you again for taking the time to share it.

Rated 5 out of 5 stars

Superb Service every time

Just a brilliant service, on the Ball, very very helpful, all of your staff are extremely informative and efficient. Many thanks yet again, always come up trumps.

13 March 2026
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Reply from Beaver Pest Control

Thank you for your fantastic feedback. We’re delighted to hear you’ve had superb service every time and that our team has been so helpful, informative and efficient. It’s lovely to know we’re staying on the ball and continuing to deliver when it matters. Many thanks for your continued support.

Rated 4 out of 5 stars

Punctual

Punctual, friendly and helpful staff.

13 March 2026
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Reply from Beaver Pest Control

Thank you for your kind feedback. We’re pleased to hear our team came across as punctual, friendly and helpful. Those qualities make a real difference, and it’s great to know they stood out in your experience. We really appreciate the recommendation.

Rated 5 out of 5 stars

We always have a great service from…

We always have a great service from Beaver, all appointments always kept, professional and friendly staff.

10 March 2026
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Reply from Beaver Pest Control

Thank you for your kind feedback. We’re delighted to hear you consistently receive a great service from Beaver, with appointments kept and a team that’s both professional and friendly. That reliability is exactly what we aim for, and we really appreciate your continued support.

Rated 5 out of 5 stars

Steve is amazing

Steve has been amazing. Very thorough with checking for pests.
All the team in the office have been very helpful setting up the account and ensuring the issue has been dealt with.

9 March 2026
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Reply from Beaver Pest Control

Thank you for your lovely feedback. We’re so pleased to hear Steve has made such a positive impact with his thorough approach. We agree he’s a great asset to the team. It’s also great to know our office team have been helpful in getting everything set up and supporting you throughout. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great service hassle free

Great service hassle free, technician's are fully qualified and have a great understanding and knowledge of pest control, would highly recommend

16 March 2026
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Reply from Beaver Pest Control

Thank you for the recommendation. We’re delighted to hear the service was hassle free and that our technicians’ knowledge and qualifications gave you confidence. Providing a smooth experience with real expertise is exactly what we aim for, and we really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars
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Reply from Beaver Pest Control

Thank you for your kind words. We’re delighted to hear our team comes across as both charming and professional. It’s a balance we take pride in, and we really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

When I first called Beaver Pest Control…

When I first called Beaver Pest Control a couple of months ago I spoke to Monica explaining a lot of concerns regarding finding mouse droppings under the staircase- Monica was excellent on the phone and explained in a very kind way with great patience how to go forward and what Beaver can do. I felt very reassured each time I spoke to her - great asset to the company - thank you Monica

4 December 2025
Unprompted review
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Reply from Beaver Pest Control

Thank you for sharing your experience. We’re so pleased to hear Monica was able to reassure you and guide you through everything with patience and care during what can be a worrying situation. We agree she’s a real asset to the team, and we’ll be sure to pass on your kind words. We really appreciate you taking the time to highlight this.

Rated 5 out of 5 stars

Great service and communications by…

Great service and communications by Beaver pest control(Michael)
highly recommended

10 March 2026
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Reply from Beaver Pest Control

Thank you for the recommendation. We’re delighted to hear you were pleased with the service and communication. We agree Michael is a great part of the team and always delivers a professional, reliable approach. We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

The rep from your company arrived bang…

The rep from your company arrived bang on time and was very helpful by advising of further actions we needed to take to ensure the treatment was effective.
He was patient and gave us some time to address the matters raised.He showed good experience, and was pleasant and professional.

8 March 2026
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Reply from Beaver Pest Control

Thank you for your thoughtful feedback. We’re pleased to hear our representative arrived on time and took the time to guide you through the next steps to ensure the treatment was effective. It’s great to know their patience, experience and professional approach made a positive impression. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Pest control

Great service from Dan and Ashley. Did a very thorough investigation and they were very helpful.

6 March 2026
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Reply from Beaver Pest Control

Thank you for your kind feedback. We’re so pleased to hear Dan and Ashley provided such a thorough and helpful service. We agree they’re a great team and always bring a professional approach to their work. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very friendly and personable…

Very friendly and personable technicians. They listen to any concerns you have and proactively attend to them. They give you a run down of what work they had carried out.

5 March 2026
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Reply from Beaver Pest Control

Thank you for your kind feedback. We’re pleased to hear our technicians were friendly and approachable, and that they took the time to listen and address your concerns. Providing clear updates on the work carried out is something we really value, so it’s great to know that stood out. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service

5 March 2026
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Reply from Beaver Pest Control

Thank you for your feedback. We’re delighted to hear you received excellent service. It’s always great to know we’re getting it right, and we really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Excellent service

Bird netting installed
They did an excellent job
Would recommend them to friends and family
Netting installed well and thorough deep clean the area
Thank you

4 March 2026
Beaver Pest Control logo

Reply from Beaver Pest Control

Thank you for your kind feedback. We’re delighted to hear you were pleased with the bird netting installation and the thorough clean carried out alongside it. It’s great to know the work was completed to a high standard, and we really appreciate your recommendation to friends and family.

Rated 5 out of 5 stars

Representative arrived when he said he…

Representative arrived when he said he would. He appeared knowledgeable.

3 March 2026
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Reply from Beaver Pest Control

Thank you for your feedback. We’re pleased to hear our representative arrived as expected and demonstrated strong knowledge. Reliability and expertise are key parts of the service, so it’s great to know that came across. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

They were always good

They were always good. No problems whatsoever. Quick reactions whenever we report something. What else?

3 March 2026
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Reply from Beaver Pest Control

Thank you for your kind feedback. We’re delighted to hear everything has been running smoothly and that our team responds quickly whenever needed. That reliability and responsiveness are exactly what we aim for, so it’s great to know it’s been your experience. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

Great service

Great service from the team. Dave Olsen is a great help. Lovely bloke too!

2 March 2026
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Reply from Beaver Pest Control

Thank you for your lovely feedback. We’re so pleased to hear you’ve had great service from the team. We agree, Dave Olsen is a fantastic help and brings a genuinely friendly approach. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Very prompt in delivering their services

Very prompt in delivering their services

17 February 2026
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Reply from Beaver Pest Control

Thanks for the kind words. We’re glad everything was delivered promptly and without fuss. Our team works hard to keep things moving efficiently, so it’s great to know that came through. We really appreciate you choosing us.

Rated 5 out of 5 stars

Regular checks and on the spot call…

Regular checks and on the spot call outs.

16 February 2026
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Reply from Beaver Pest Control

Thanks for your review. We’re glad the regular checks and on-the-spot call outs have been helpful. We aim to stay responsive and keep things under control with consistent support. If there’s anything we can do to make the service even smoother, just let us know.

Rated 1 out of 5 stars

Absolutely useless and not attentive to me as a customer

I contacted Beaver pest control for proofing of my fully fitted kitchen. The technician was great, he highlighted 4 entry point and told me that they could all be accessed, at worst by extending the proofing tools slightly.

Then the trouble started. the quote came from the office, 3x the price of other companies with justification that "this work involves pulling out kitchen appliances to check behind them for possible hidden ingress" and "some kitchen units will need to be partly dismantled or access gained through removal of backing/base units." I naturally replied that my kitchen was fitted and no appliance could be moved, and kept receiving the same response that appliances would need to be moved. It was like nobody read my email and just copy pasted the same response all over again. I don't know how I can trust someone who doesn't even understand the basic condition that my appliance cannot be moved. Quite shocking if I'm honest how little they cared about me and my feedback in their communications.

25 September 2025
Unprompted review
Beaver Pest Control logo

Reply from Beaver Pest Control

Hi Nick, thank you for taking the time to share this feedback. I’m sorry our communication left you feeling unheard.

I’m pleased to hear our technician was helpful during the visit, but it’s clear we fell short afterwards in how we explained the quotation and responded to your concerns.

For rodent proofing in fitted kitchens, we sometimes need access behind or beneath units/appliances to confirm there aren’t hidden ingress points and to make sure any proofing is effective and long-lasting (rather than a temporary seal to the visible gaps). When we believe that level of access is required, it does increase the time on site and can make our quotation higher than others that may be pricing for visible-only proofing.

That said, we should have addressed your key point more clearly: if access can’t be gained because units/appliances cannot be moved, we should have explained the options (for example, what could be done within those limitations or whether a revisit was needed to confirm feasibility), rather than repeating the same wording. I can understand why that would feel like your emails weren’t being properly read.

I understand a member of our team has since been in touch to provide further context. If you have any remaining questions, please don’t hesitate to contact us.

Thank you again. Your feedback is being used to improve how we communicate proofing scope, access requirements and pricing.

Beaver Pest Control Customer Service Team

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