We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
We are a nationally based pest control company that delivers a local service.
We serve our customers, care for their premises and the environment and deliver on our commitments and promises.
We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.
Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.
Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.
We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.
2 Olympus Park Business Centre, GL2 4DH, Gloucester, United Kingdom
Replied to 71% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mark has been coming to our site weekly, he is very supportive and very thorough. he is approachable, professional and friendly, he shines with enthusiasm and positivity. Michaela Facilities Site Manager Leigh Moss Hospital Mersey Care.
Mark is our pest inspector from Vergo. Very professional, always engaging and looks after the store from a pest control perspective.
Living in army quarters very used to tradesman etc being rubbish and unhelpful or simply just not turning up. Had a visit from Col Oliver today, attended within a week of reporting to pinnacle and I found him very friendly, helpful, informative and spent lots of time looking for the problem and putting me at ease 5* thank you :)
We tried everything to sort out our pest issue, Mark visited a few times he went above and beyond his duty. Once he found where our pest issue was he sorted the matter out quickly. He gave us advice and some knowledge on how to keep the pests away. A credit to the company, he worked efficiently and was mindful of our property.
Amazing people we had to use at our shop last night well prepared and ready to work.. so friendly would defo use again

Reply from Vergo Pest Management Ltd
Mark has visited 2 times and helped massively with controlling and preventing pest, very knowledgeable and helpful, appreciate all the help given
Had a visit from Mark today for a pest control issue at work. Mark went above and beyond, found and sorted out the issue that should've been picked up previously! Came all the way from Wales for our emergency call out today and honestly couldn't have asked for a better person to have attended the job! Such a nice guy and sorted the issue out in no time! Thank you so much Mark it was an absolute pleasure dealing with you today!
We had a problem with rodent damage to our central heating plumbing and fortunately had Home Emergency cover for rodent infestation with our insurer. As much as a worry that discovering such a problem is, we were extremely fortunate that Mark D. from Vergo was assigned to us. He arrived punctually the next morning and was very reassuring. Overall Mark was very courteous, arrived when he said he would, and showed a forensic level of detail trying to find the entry routes into the house (and the type of rodent it might be). He closed off several possible areas on his first visit and set a number of traps, subsequently making two return trips to check on things. We couldn't have been happier with the service from Mark; I recommend him highly and wouldn't hesitate to use again if we have the same problem.
Had various visits from Vergo, as we had a pest problem at my place of work. I called this company and within an hour we had a visit from Neil G, who got straight to work and with a couple of visits our problem was completely under control, I dealt with Neil personally, and I always found him, polite, courteous and knowledgeable. Couldn't fault the service and would definitely use this company again if we ever needed to.
Been a commercial customer for YEARS, constantly ignored and impossible to contact. Been trying to contact them since 10/02/2025. I've even filled out a the website contact form, to which I was then contacted asking what I required assistance with then my response (which included what I required assistance with) has been ignored! My request is not even a complaint but a minor change

Reply from Vergo Pest Management Ltd
We have frequent visits off Mark D, cant fault him, excellent service goes above and beyond. Also very polite and nothing is too much.
Mark really good and happy to see him on site
This company was sent out to my mice problem after I contacted my insurance so I wasn't sure what to expect . I needn't have worried . The service was excellent from start to finish . Mark Donaghy went above and beyond . I would recommend them to anyone and if I have any problems in the future I will use them again.
Mark was fab nothing was too much trouble really friendly and helpful definitely would recommend to anyone
Thanks again!.
Nathan Ref: Pest Control Technician I Found Him Very Helpful Polite Resolved Mice Problem Rapidly No More Mice Well Done Many Thanks
Excellent Work Knowledgeable And Knew What To Do
Mark Donaghy comes to check our traps and he is extremely helpful & polite.
Nothing is too much trouble for him, always doing what we need and doing it promptly.
Thanks Mark
The guys from Vergo, namely Chris, Paul and Chris did a great job. They are thorough, efficient and pleasant
Wouldn't hesitate to use their services again and would highly recommend to others.
First time experience with vergo was a delight Stephen the technician was very polite, Knowledgeable and explained the whole treatment process to me very well. I am a elderly lady that lives aloan and he made me feel very much at ease I can't thank him enough.
Located Rochdale grater Manchester.
After 4 months of denial, Vergo finally admitted liability for the poisoning and death of our pet cavapoo. This was only after the intervention of the BPCA. Even now, they are refusing to pay back a trust fund of almost £7000 we received to help towards a vet bill in the 2 month battle to try and save our 3 year old pet. This money could have gone towards saving some other dog to prevent the absolute devastation our family has been through.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.