Vergo Pest Management Ltd Reviews 358

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their diligence, knowledge, and helpfulness, often highlighting their professionalism and thoroughness in addressing issues. The service provided is frequently described as excellent, with people appreciating the efficiency, reliability, and the detailed explanations offered by technicians. Reviewers are particularly impressed with the proactive approach to problem-solving, often noting how technicians go above and beyond to ensure issues are resolved and prevented. However, some people were dissatisfied with the company's administrative side, citing missed appointments and a lack of communication regarding scheduled visits. These customers expressed frustration over wasted time and the perceived unprofessionalism in managing their service requests, despite acknowledging the quality of the on-site technicians.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, thoroughness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful. Mark Donaghy is currently looking after the site and always has a friendly ma... See more

Company replied

Rated 5 out of 5 stars

Mark Donaghy from Vergo is a man with an encyclopaedic knowledge of the subject of pest control. He genuinely cares about getting the job done and going out of his way if he needs to, to do that!... See more

Company replied

Rated 5 out of 5 stars

Elliot came to our home on 6 different occasions. He was friendly,well mannered and thorough in his job. He managed to sort out the problems we were having as well as offering advice for the future. W... See more

Company replied

Rated 5 out of 5 stars

I had a problem with a mouse your wonderful technician Dan. came to deal with the situation he made me feel at easy. he handled the situation like a professional he is an absolute. credit to verg... See more

Company replied


Company details

  1. Pest Control Service

About Vergo Pest Management Ltd

Written by the company

Vergo Pest Management Ltd has over 45 years of experience in the pest industry and is the largest independent national pest service provider in the UK today.

We are a nationally based pest control company that delivers a local service.

We serve our customers, care for their premises and the environment and deliver on our commitments and promises.

We are always inquisitive about the science of pest control, through innovation we protect people, property, and the environment. With a ‘one-team’ culture, we can be trusted to deliver and always make a positive impact.

Vergo's mission is to deliver pest free, safe and clean environments to our customers, on a consistent and quality basis.

Vergo’s extensive range of pest management services include rodent control, flies, wasps, bed bugs, bird control, biohazard cleaning and disinfection and more.

We provide pest control services for a variety of market sectors that include food manufacturing, retail, hospitality industry, public sector and local authorities, property management, healthcare, distribution/transport and logistics, education and residential.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

358 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Professional,Prompt,PROBLEM SOLVED!!

What a great service from this company! After contacting them about the problem I had with rodents in my shed. It was explained to me clearly and professionally how they would carry out the work to solve the problem. I was told how the product would work and was reassured by the concern they showed to my property and myself. Sure enough……PROBLEM SOLVED!!! Their follow up service was excellent! I’m happy to highly recommend them. Thank you

3 September 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THEY ARE NEGLIGENT AND BEYOND IRRESPONSIBLE

Vergo left their licensed rodenticide product irresponsibly on site out of a secured box. My dog ingested this and has sadly passed away as a result! They are denying leaving this rodenticide because the employee didn't include it in their report and said that we should take a civil claim out against their ex employee!! Avoid this company at all costs especially if you have pets or young children!!!!

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Thomas skerratt , bringing the future of pest management.

Thomas skerratt , I have had the luxury of this Vergo technician. Thomas’s knowledge , commitment and dedication to his work and customers is just outstanding.

He is always on time , very well presented and honest. Takes time explaining and advising on any recommendations needed and is always full of knowledge.

I honestly can say that Thomas is a huge asset to the Vergo team and he 100% brings the future of pest management every visit.

I highly recommend this technician and his efforts.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Tommy is a fantastic contractor

Tommy is a fantastic contractor, he is always attentive , and makes time to come back to rectify issues and deal with other issues as they have come up in regards to pests. He manages to keep his calm even when there are disgruntled people around,

2 September 2024
Unprompted review
Rated 1 out of 5 stars

Part 2 - Still Useless

Part 2 - When the "technician" eventually turned up he did set traps in the garden, a day later he returned and stated he'd caught 3 moles!

However, 2 days later the dead moles are still creating mole hills (I don't think their dead).

Unfortunately, it's my landlords decision to use Vergo Poor Pest Management not mine, so i wont hold my breath until they come back to catch these dead moles.

3 September 2024
Unprompted review
Vergo Pest Management Ltd logo

Reply from Vergo Pest Management Ltd

Good afternoon,

I understand that the Account Manager has been in touch with you today and has assured you that the issue will be resolved promptly.

Thank you for your patience.

Rated 5 out of 5 stars

Excellent and helpful visit

Nicholas was extremely polite, punctual, professional and helpful. He gave excellent, thorough advice and made time to explain everything. I was very impressed by his comments regarding inflicting the
least cruelty on the pests involved. He appeared excellent at his job. He represents your firm extremely well. THANK YOU VERY MUCH!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Tom is great

Tom is great! Our technician is amazing!
Always on time, professional and does everything that we need too!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Mark was very helpful with our wasp…

Mark was very helpful with our wasp issue, had previously phoned for a call out as staff and customers were at risk only to be fobbed off with excuses as to why another guy couldn't come to site. After ringing a 3rd time Mark arrived first thing and dealt with the issue straight away. Making our working environment safer.

27 August 2024
Unprompted review
Rated 4 out of 5 stars

excellent Job

Initially, I was completely disappointed with this company. Their engineer, Jade Patel, missed the scheduled appointment without any apology or even notifying us that she wouldn't be coming. I had to contact the company again to arrange another appointment.

Fortunately, the next appointment went much better. Paul Benson handled the case this time. He was punctual, professional, patiently addressed all my questions, and did an excellent job.Thank you Paul and Vergo

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Thomas has been dealing with my pest…

Thomas has been dealing with my pest problem and he’s been 100% honest and open about what he has found! Couldn’t ask for a better pest expert! He’s always available when I need help and advice! Sound guy!

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Kevin Coleman pest control

Kevin Coleman has attended my home twice now once to identify my pest issue and start process of eradication I was informed by Vergo the time Kevin would be arriving at my property and Kevin himself rang to say he would be with me in 10 minutes which he duly was.
He scheduled in. Further two visits one of which I brought forward Vergo / Kevin came out on the Monday right on time

Am hoping this solves issue and will do a future review after my 3rd visit in another 2 weeks when Kevin has been. hopefully to say problem solved

What a gentleman Kevin is , credit to this company

Been very impressed with communication too from Kevin and the office

Highly recommend

M Reilly
August 24

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Came out within hours

Came out within hours, service was fantastic with a pigeon issue. Safely caught pigeon and released as per our wishes. Great care showing to staff concerns for birds welfare. Would 100% recommend had the job done in minutes

15 August 2024
Unprompted review

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