The App is very good but a bit complicated to understand what it is telling me. I feel it would be useful to have some key details dependent on whet you are doing. For example I recently did two trans... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have dealt with Laura Maguire several times over the years and she has always been most helpful and also timely and thorough in her reponses. The latest case involved the new MFA involving QR codes... See more
Company replied
It was a difficult time for us to learn that the financial advisor we had trusted for 22 years had not informed us that he had lost his licence and had not had a legal agreement with Utmost since 202... See more
Company replied
Richie called and massively helped to redeem my faith in UTMOST. he listened to my feedback and for that I am grateful. Further he helped us make massive progress regarding completing all necessary fo... See more
Company replied
Company details
Written by the company
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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4.0
Great
1K reviews
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I have contacted the Isle of Man bond…
I have contacted the Isle of Man bond team a few times recently (in my role working at an IFA) and have been very impressed with the quality of the replies and the promptness of the replies to emails.
22 July 2026
Unprompted review
Reply from Utmost International
Dear Ben,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Very helpful with Jordan Lamb
Very helpful with Jordan Lamb
However I do have a problem
Being locked out from internet conn for some unknown reason ,in order to establish connection requires I feel rather a difficult undertaking
Being of an advance age should be an easier way of re connecting
Otherwise I’m happy with the service
17 July 2026
Unprompted review
Reply from Utmost International
Dear Rino,
Thank you for taking time to leave a review - feedback is important to us. The team have located your case and will be in touch shortly to support resolution.
Kind Regards, Utmost.
Excellent support throughout the process…
I had a great experience working with Utmost International.
Although the process was quite complex, Damian was always very helpful and did everything he could to resolve any issues and keep things moving. He was responsive, professional, and always happy to answer my questions.
Thank you, Damian, and the Utmost team, for your excellent support. It was a pleasure working with you.
8 July 2026
Unprompted review
Reply from Utmost International
Dear Olena,
Thank you for taking the time to leave a review - we are delighted to hear of your positive experience with our team.
Kind Regards, Utmost.
Thanks Danielle L
I've spoken with Danielle L. a couple of times already, and she's one of the few representatives at UI who's easy to deal with.
16 July 2026
Unprompted review
Reply from Utmost International
Dear Lei,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Tina has always been super helpful
Tina has always been super helpful, especially with time sensitive cases. I am looking forward to continuing to work with her.
16 July 2026
Unprompted review
Reply from Utmost International
Dear Sara,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Heather Parsons answered my email…
Heather Parsons answered my email straight away with an answer that wasn't AI generated. It was unusual to get a reply so quickly.
15 July 2026
Unprompted review
Reply from Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Mostly smooth with some hiccups
During the many years of cooperation, mostly everything has gone smoothly. The only small hiccups have occurred when I have chanced living from one country to another (Belgium to Finland). And now when ending my journey with you by withdrawing the funds back home, the procedure had some moments of frustration, particularly concerning your ID-Pal App not working smoothly. I gave some direct feedback on that already by e-mail.
30 June 2026
Unprompted review
Reply from Utmost International
Dear Marianne,
Thank you for taking the time to leave a review - feedback is important to us. We are happy to hear you have had a relatively smooth journey with our team throughout the life of your policy. We will review your feedback on the app to ensure a better journey for all.
Should we be able to assist further please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Horrible!!
Horrible!!! imposible to move money out. I wouldn´t recommend it to anybody.
15 July 2026
Unprompted review
Reply from Utmost International
Dear Customer,
We are sorry to hear you have had a difficult experience when looking to withdraw your funds. We would be happy to support you further in this regard - please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
Reassuring Response
Sarah Moore specified the reason for my issue, (technical), and that she had asked for it to be corrected. She provided me with my current balance in my fund which was reassuring. It did take a little while to get back to me, but I have had a similar problem on my portal before so I was not too concerned.
14 July 2026
Unprompted review
Reply from Utmost International
Dear Jacqueline,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear that the team were able to resolve your issue.
Should you need any further support please reach out at relationshipmanagement@utmostgroup.com
Kind regards, Utmost.
Wealth interactive client status glitch
This inquiry was the first one in a very long time that I was receiving feedback without following up first.
Big and pleasant surprise comparing to what Utmost has shown the couple last years.
On the other hand, it took 2 weeks to fix what seems to be a simple system glitch.
13 July 2026
Unprompted review
Reply from Utmost International
Dear Theofilos,
Thank you for reaching out - we are glad to hear you had a good experience with the team and apologise for the system issue that you faced.
Should you require further support please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Communications with IOM/Utmost are…always polite and constructive
Communications with IOM/Utmost are almost always constructive, logical and polite. Assistance and advice are generally forthcoming, resulting in a positive outcome or solution.
All of that is greatly appreciated.
Steven Brent Martin.
10 July 2026
Unprompted review
Reply from Utmost International
Dear Steven,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The wealth interactive link would not…Connect
The wealth interactive link would not connect.
4 July 2026
Unprompted review
Reply from Utmost International
Dear George,
Thank you for reaching out and providing further information - we have located your case and the team will be in touch shortly to ensure all is in order.
Should you require further assistance please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Mikaela Meyer is very helpful
9 July 2026
Unprompted review
Reply from Utmost International
Dear Cristian,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Emily Hughes is a star
Emily Hughes is a star! She was so patient with me when we were trying to set up my password so that I could view the progress of my policy online. Over 2 phone calls we eventually managed to get over the line! The service was first class and friendly. Thanks Emily!
9 July 2026
Unprompted review
Reply from Utmost International
Dear Keith,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Helpful and efficient
Very helpful and efficient advisor who quickly resoved my log-in issues. Pleasant communicator
9 July 2026
Unprompted review
Reply from Utmost International
Dear Bryan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Company overall is shockingly poor (1 star), but Emily from Customer Support is a superstar (5 stars)!
My overall view of Utmost is one of constant frustration and disappointment, as their delays impact our customers needs time and time again. Their processing is error-laden and shockingly slow, but I have left a 3 star review in recognition of the amazing work done by Emily from Customer Support, who has just helped me with 3 cases and each had issues, but she found a way to progress them all for me!
If the review was for Emily personally she'd have received 5 stars, but as this review is a reflection of the company as a whole, I have to balance out my experience today with my overall experience of the company.
In conclusion, there are some great people at Utmost, but clearly not enough of them to stay on top of their workloads, and as a result, the errors just compound delays.
9 July 2026
Unprompted review
Reply from Utmost International
Dear David,
Thank you for reaching out - we are sorry to hear you have had difficulties dealing with our teams. We would be happy to support in resolving any open or future issues that you might face.
You can reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
Michael Ferrer
Michael Ferrer, owned the problem for my client and he got it sorted. Thank you. Good to deal with someone who will take responsibility and get the job done.
8 July 2026
Unprompted review
Reply from Utmost International
Dear Karen,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Did they read my email?
I sent an email asking for our assets to be sold and to be sent the necessary forms to distribute the proceeds to the beneficiaries. Utmost have ignored these requests and sent, without any explanation, a change of custodian form which I didn't request.
8 July 2026
Unprompted review
Reply from Utmost International
Dear Nicko,
Thank you for reaching out - we are sorry you have had a difficult experience with your inquiry. We have located your case and the team will be in touch shortly to assist you further.
Should you need anything in relation to this or future inquiries please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Reply from Utmost International
Dear John,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Slow but eventually effective
A little slow. Failed to fix the problem first time. I had to contact them a second time to get the correct solution.
7 July 2026
Unprompted review
Reply from Utmost International
Dear Lee,
Thank you for reaching out - we are sorry to hear you had a longer experience than you expected. We have located your case and will share the feedback with the right team. Should we be able to assist on this or any future inquiries please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
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