Ringing large companies can be a thankless task but this afternoon I had the good fortune to get through to Zain at Utmost International and as the connection was poor (problem with my landline) he ag... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed... See more
Company replied
Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye! However Leah Casey was very patient, polite and... See more
Company replied
Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to ca... See more
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Company details
Written by the company
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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3.9
Great
841 reviews
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Friendly, helpful staff, but things take a while
It can take a while to make a withdrawal (up to 3 weeks), but in this case it was quite a lot quicker. The staff are friendly and helpful, but it would be good to get a progress update along the way.
10 March 2026
Unprompted review
Reply from Utmost International
Dear Antony,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Should you require information on your policy or transaction that is not readily available via our online platform please reach out at relationshipmanagement@utmostgroup.com and we will look to support.
Kind Regards, Utmost
Customer support
The response and service from the customer support team was very helpful. They replied quickly to my email and supported me with my questions. Jeewan provided all of the information with clarity. Thank you.
9 March 2026
Unprompted review
Reply from Utmost International
Dear Matt,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very friendly and helpful customer…
Very friendly and helpful customer service with easy to understand access instructions
11 March 2026
Unprompted review
Reply from Utmost International
Dear Vicky,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Prompt & Great response
Prompt response, very clear instructions. Great service from Sarah
11 March 2026
Unprompted review
Reply from Utmost International
Dear Prasad,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Zain was very fast to help with my…
Zain was very fast to help with my queries and send over all the relevant information.
10 March 2026
Unprompted review
Reply from Utmost International
Dear Kismet,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Reply from Utmost International
Dear Judith,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Inconsistency of information required
Inconsistency of information required. Sometimes staff review cases as a tick box exercise rather than individually - due to their workload.
10 March 2026
Unprompted review
Reply from Utmost International
Dear Customer,
Thank you for reaching out - we are sorry to hear you have struggled with your query. We would be happy to support you further.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
Reply from Utmost International
Dear John,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very efficient policy opening and…
Very efficient policy opening and responsive to email queries.
3 March 2026
Unprompted review
Reply from Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very positive experience
I have been dealing with this company for the last 9 months and found them incredibly helpful. First Claire and then latterly Abi, they have both replied promptly been very friendly and answered queries as well as dealt with instructions in a timely manner. My experience with Utmost has been very positive and I hope both Claire and Abi are recognised by their employers for their excellent work and customer relationships.
5 March 2026
Unprompted review
Reply from Utmost International
Dear Nicola,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Brilliant service
Leah was wonderful with my request and for helping me complete the quite intricate work I needed to do with my account. Patient and informative in sorting out my incompetence! Please thank her for making complicated things easy.
4 March 2026
Unprompted review
Reply from Utmost International
Dear Hugh,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Zain was excellent
Zain was excellent - listened well and responded brilliantly
5 March 2026
Unprompted review
Reply from Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Tina Corkish from the Money Out team…
Tina Corkish from the Money Out team obtained resolution of a problem affecting an elderly client, who is having to deal with the problem of a daughter stranded in the gulf .
5 March 2026
Unprompted review
Reply from Utmost International
Dear Martin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Help in accessing my account online
Paula in Customer Services was so helpful and patient in resolving my account access problem which at the end of the day was of my own doing ! She is a great asset to your company
5 March 2026
Unprompted review
Reply from Utmost International
Dear Clive,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Katherine Lombard-Chibnall is a legend
Katherine Lombard-Chibnall is a legend
Katherine is extremely effective and proactive
5 March 2026
Unprompted review
Reply from Utmost International
Dear Jed,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Reply from Utmost International
Dear Hans,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I always liaise with Laura Maguire for…
I always liaise with Laura Maguire for years now and she is such a pleasant and helpful person. Greatly valued.
4 March 2026
Unprompted review
Reply from Utmost International
Dear Elaine,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
We began a withdrawal (transfer)…
Edit: monies have left our account but are not where they were supposed to be transferred, who knows where funds have gone, as noone at Utmost has communicated with us over the entire process.
We began a withdrawal (transfer) process in mid November. It is March and no transfer. The monies are needed urgently now. No explanation for such a crazy and unexpected delay so far. It has been highly frustrating and stressful. We don't withdraw regularly, and have exhibited no suspicious financial behaviour whatsoever. We answered security questions 2 weeks ago. Very odd and undesirable service towards very longterm customers.
3 March 2026
Unprompted review
Reply from Utmost International
Dear Kate,
Thank you for reaching out - we are sorry to hear you have struggled with your withdrawal. We would be happy to support you further.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
No trouble with you Sarah3
No trouble with you Sarah. Utmost have made logging on too diificult for me and dont appear to be able to do anything to make my accesst to my account easy or acceptable to me .
As previously indicated I would liketo receive regural updates concerning my investments through the post
I would again remind everyone that for 25 years I had no trouble whatsoever logging on.
Kind Regards,
Alan
3 March 2026
Unprompted review
Reply from Utmost International
Dear Mr Mitchell,
We are sorry to hear you have struggled with the multi factor authentication on our website. Please be assured that this has been implemented to increase the security of your account. We will be in touch to see if we can support further.
Kind Regards, Utmost.
I find Utmost very easy to deal with
I find Utmost very easy to deal with, which is most important to me. They answer any questions I have almost immediately which is a pleasure and are always very professional and respectful.
3 March 2026
Unprompted review
Reply from Utmost International
Dear Emma,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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