Ringing large companies can be a thankless task but this afternoon I had the good fortune to get through to Zain at Utmost International and as the connection was poor (problem with my landline) he ag... See more
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Review summary
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Reviews shaping this summary
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed... See more
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Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye! However Leah Casey was very patient, polite and... See more
Company replied
Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to ca... See more
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Company details
Written by the company
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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3.9
Great
841 reviews
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A shocking company
A shocking company. They demanded unnecessary paperwork from me after my husband's death from terminal cancer. I had to "prove he didn't commit suicide" to pay HIS PENSION!! Not life insurance HIS PENSION. After watching my poor husband suffer horribly and die in the way he did, I had to "prove he didn't commit suicide". It was traumatic and deeply upsetting. These people are awful.
They refused to release funds without the "proof", which would leave me destitute. Payment was finally promised 5 WEEKS ago and I am STILL WAITING.
This is sharp practice and abuse of the vulnerable. DO NOT TOUCH WITH A BARGE POLE.
EDIT.
At the time of their respnse stating payment had been made, it had NOT. IT STILL HAS NOT BEEN MADE.
24 March 2026
Unprompted review
Reply from Utmost International
Dear Sara,
Thank you for taking the time to leave a review - we are very sorry to hear of your experience, particularly at a difficult time for you.
We have checked the case and the payment has been made. If you have queries in regards to this or wish to discuss in more detail, please reach out at relationshipmanagement@utmostgroup.com and we will be happy to support you.
Kind Regards, Utmost.
Reply from Utmost International
Dear Anne,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our product.
Kind Regards, Utmost
Extremely friendly and efficient
Extremely friendly and efficient. Perfect in every way. T
21 March 2025
Unprompted review
Reply from Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The Customer Service Administrator…
The Customer Service Administrator replied promptly
including the required documentation to be completed by us in order meet our objectives.
In addition detailed legal requirements were noted which have to accompany the return of our completed
application.
20 March 2026
Unprompted review
Reply from Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
My queries were dealt with efficiently.
20 March 2026
Unprompted review
Reply from Utmost International
Dear Charles,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Reply from Utmost International
Dear Peter,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Julie Fellows is an excellent company representative.
I needed a significant amount of past reporting and Julie Fellows was very helpful, fast, and efficient. She took the time to really understand what I needed.
16 March 2026
Unprompted review
Reply from Utmost International
Dear Cliff,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful lady
17 March 2026
Unprompted review
Reply from Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
MFA Set up
Leah Casey was amazing helping me set up my MFA correctly - which I hadn't done in the first place. She explained everything fully to me and was lovely to talk to. At the end of the call everything was working great. Thanks Leah!
19 March 2026
Unprompted review
Reply from Utmost International
Dear Susan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
They have taken a year to achieve…
They have taken a year to achieve nothing in moving from company policy to my personal policy with them.
They have not picked up the phone once in years...
Holding my assets hostage at this point, stay away at all cost.
16 March 2026
Unprompted review
Reply from Utmost International
Dear Johannes,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
Very helpful agent on the phone.
Very helpful agent on the phone.
Sent me appropriate information for my needs.
12 March 2026
Unprompted review
Reply from Utmost International
Dear Sefia,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Sarah understood my problem immediately…
Sarah understood my problem immediately and was very patient as I asked further questions. She replied promptly and accurately.
She supplied relevant instructions and provided documentation that I requested.
She displayed a professional yet friendly response to my query.
Perfect customer service
13 March 2026
Unprompted review
Reply from Utmost International
Dear Andrew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful customer service.
Very helpful customer service.
The lady I spoke to quickly addressed my query and sent the information by email immediately
13 February 2026
Unprompted review
Reply from Utmost International
Dear Caroline,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Delays and no excuses
It has now been over a week since utmost told me a payment was ready to be made and all checks completed. This payment was supposed to be on my 25th birthday which was over two weeks ago. They give me absolutely no information over the phone with ‘it’ll be any day now’ type replies. They caused similar extended delays with my sisters inheritance pay out a few years ago on her 25th with no excuse the either. Incredibly stressful and irritating!
14 March 2026
Unprompted review
Reply from Utmost International
Dear Alex,
Thank you for taking the time to leave a review - feedback is important to us. We have located your case and can confirm that payment has been made. You should expect to receive it on your account in the coming days.
Should you wish to discuss further please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
The investment has performed2026 Review well
The investment has performed well - if I have a problem it is a lack of updated account info - I would prefer to have a written account of my investment every 6 months but apart from that I an very happy with Utmost in general
13 March 2026
Unprompted review
Reply from Utmost International
Dear Gazza,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our product.
Should you require information on your policy that is not readily available via our online platform please reach out at relationshipmanagement@utmostgroup.com and we will look to support.
Kind Regards, Utmost
Quick Resolution
What started as a potential issue was resolved quickly and efficiently recognizing the importance of customer service - especially Leah in customer services Ireland, Marika and Nigel Adam. Thank you
12 March 2026
Unprompted review
Reply from Utmost International
Dear Sue,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Customer Service 12.03 - Julie
Julie was very nice over the phone and she even emailed after our line was disconnected. Surely a very professional thing to do.
12 March 2026
Unprompted review
Reply from Utmost International
Dear Sarah,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Poor Custmer Service
I have been trying for 7 months to get Utmost to provide details of a policy that they hold in my name. Through a mixture of either not responding or asking for more information I still haven't succeeded.
12 March 2026
Unprompted review
Reply from Utmost International
Dear Julian,
Thank you for taking the time to leave a review - feedback is important to us. We have located your inquiry and the team will be in touch shortly to support.
Should you require any further assistance please reach out at relationshipmanagement@utmostgroup.com and we will be happy to help.
Kind Regards, Utmost.
GREAT SERVICE FROM LEAH CASEY
Calm ownership of requirements and explained everything and dealt with it really quickly and with great personality.
12 March 2026
Unprompted review
Reply from Utmost International
Dear Martin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The level of incompetence is beyond…
The level of incompetence is beyond belief
After a long phone call with the promise of help in obtaining my money , I received an email with the same information that had already been sent to me several times
I have been waiting for MY money to be transferred to my Spanish bank for 8 months now
Have sent requested documents on many occasions! Still no closer to receiving it
Disgusting Both Abbey Wealth and Utmost International
15 July 2025
Unprompted review
Reply from Utmost International
Dear Michael,
Thank you for reaching out feedback is important to us. We have reviewed your case and can see that payment has been made. Whilst we understand your frustration with what seems like delays, we are also bound to fulfil our obligations with regards to customer due diligence.
Should we be able to assist on this or any future queries please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
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