Ringing large companies can be a thankless task but this afternoon I had the good fortune to get through to Zain at Utmost International and as the connection was poor (problem with my landline) he ag... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed... See more
Company replied
Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye! However Leah Casey was very patient, polite and... See more
Company replied
Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to ca... See more
Company replied
Company details
Written by the company
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Contact info
3.9
Great
841 reviews
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Very efficient and rapid response
Very efficient and rapid response to my request for information. I appreciate the competence of the company's 'info' arrangements.
8 April 2026
Unprompted review
Reply from Utmost International
Dear Cedric,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The Utmost teams at Worldwide and Pan…
The Utmost teams at Worldwide and Pan European have always been quick to respond, with a special mention to Fiona Clarke who is consistently excellent.
8 April 2026
Unprompted review
Reply from Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
They are always very prompt with their…
They are always very prompt with their replies, very helpful and friendly
7 April 2026
Unprompted review
Reply from Utmost International
Dear Jrg,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful customer service agent…
Very helpful customer service agent sent me the correct documents immediately.
This compensates for the fact the website is very clunky and difficult to navigate.
2 April 2026
Unprompted review
Reply from Utmost International
Dear Tim,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
We would be happy to support on any queries / suggestions you have for the website that would help improve your experience. Please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Utmost help line
Sarah Moor was excellent extremely patient and helpful i give her 11 out of 10 Thank-you Sarah
2 April 2026
Unprompted review
Reply from Utmost International
Dear Martin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Everything is going well
Everything is going well, especially the online platform.
However I would suggest that when there is a Regular Withdrawal in place and it Fails, than after cash is available I would suggest that we do not need to inform you to send the Regular Withdrawal but to send the payment as soon as the cash is available. I would like to Thank Tina Corkish for her work and always up to date, especially on payments.
1 April 2026
Unprompted review
Reply from Utmost International
Dear Nata,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
We would be happy to discuss your needs with regards to the regular withdrawal's further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we will assist you.
Kind Regards, Utmost
Laura Maguire
I am an IFA and rang up for client valuation.
I spoke with Laura Maguire and not only was she really helpful in getting the information I needed BUT also resolved a long standing problem whereby I couldn't access the policy through my online portal.
So efficient and helpful!
25 March 2026
Unprompted review
Reply from Utmost International
Dear Richard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Maryse-Marie Andrea
This is the second time i have spoken to this advisor and each time I have spoken to them they have always been polite, Helpful and efficient. Please provide them with the positive feedback they deserve :)
31 March 2026
Unprompted review
Reply from Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
very prompt response
very prompt response, good comms from Fiona, resolved the issue very well
30 March 2026
Unprompted review
Reply from Utmost International
Dear Fiona,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Great service from Danielle
Danielle gave me all the information I needed, double-checked to ensure I was provided with the correct forms and methods to action plan changes, and emailed me the requested documents very quickly. She was helpful and friendly.
31 March 2026
Unprompted review
Reply from Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Slow to respond
Slow to respond, with layers of paperwork, sometimes online and sometimes offline, sometimes both. Had to reconfirm my identity as they lost it all after the acquisition. It's just never simple to deal with them.
30 March 2026
Unprompted review
Reply from Utmost International
Dear Gavin,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
The technical support I received from Utmost/WealthInteractive
The technical support I received from Utmost was excellent. They called my back at the time I requested, and stayed online with me while the problem was resolved. The instructions were very clear and Katherine was extremely patient. Glad to have the login problem solved quickly and easily.
30 March 2026
Unprompted review
Reply from Utmost International
Dear Jo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
speedy clear response to queries and…
speedy clear response to queries and questions
30 March 2026
Unprompted review
Reply from Utmost International
Dear Rosalind,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Person I spoke to checked everything…
Person I spoke to checked everything and even emailed me back confirming
30 March 2026
Unprompted review
Reply from Utmost International
Dear Tim,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
All communication has been quick and…
All communication has been quick and clear. Thank you for your service.
30 March 2026
Unprompted review
Reply from Utmost International
Dear Wenna,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Prompt, professional
Prompt, professional answers. Immediate reaction on the problems. Clear, definite instructions and flexibility.
27 March 2026
Unprompted review
Reply from Utmost International
Dear Gabor,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Reply from Utmost International
Dear Bernard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Julie was very helpful and explained…
Julie was very helpful and explained everything clearly
26 March 2026
Unprompted review
Reply from Utmost International
Dear Klant,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I value Laura Maguire tremendously as…
I value Laura Maguire tremendously as she is very helpful and always replies quickly and always is patient when I have questions. So I hope that she will stay with you for a long time!
I do NOT appreciate your extremely high monthly fees which have made me consider looking for another company with lower fees.
24 March 2026
Unprompted review
Reply from Utmost International
Dear Lena,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
With regards to the monthly fees, these will be charged in line with the terms & conditions of the policy that you should have received from your financial adviser at set up.
Kind Regards, Utmost
The access to my utmost account
Sorry, till now I was not able to get access to my utmost account.
I inserted always my yahoo username and the correct password, but my account as a result is still unavailable.
Please, try to help me to give me back my access to my account.
Regards
Filippo Motta
Ps sorry I dont like to write my policy number
24 March 2026
Unprompted review
Reply from Utmost International
Dear Filippo,
Thank you for reaching out - we will be happy to assist you. Please contact us on relationshipmanagement@utmostgroup.com quoting your policy number and this review so we can support you further.
Many Thanks
Elaine
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