Having worked with Providence I can say their service is by far the best among life companies. They offer secure, custom solutions, which are flexible, tax-efficient and tailored to each clients cir... See more
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The Providence team is always of great help, especially because I have clients that have different needs. Their responses and turnaround times are always within reasonable time frames. The portal is a... See more
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I’ve worked with Providence Life for a while now, and since their recent system overhaul, the experience has only got better. The new platform is clean, modern, and much easier to navigate for b... See more
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As others mention. Marketing fee 8% was not deducted. They want an extra 50% because that’s how the fund has performed since I started managing the portfolio. A joke. Disgraceful. Amount was deducted... See more
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Company details
Written by the company
Providence develops retirement and saving solutions that enable professional expats to plan for the future, so they can continue enjoying the freedom and independence they cherish in the years to come. As a business we treat all complaints seriously and are committed to resolving the concerns raised. All the reviews posted on Trustpilot prior to 17 March 2022 relate to one specific issue regarding a Marketing fee. These have been fully investigated and an appropriate response has been issued to the complainant.
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3.9
Great
83 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I invested approximately $60,000 with…
I am updating this review in response to Providence Life's reply, which claims they cannot identify my policy and suggests this may not be a "genuine policyholder experience."
Let me be clear: I am a genuine former policyholder. Because this is a public forum, I used a pseudonym ("Mr. Smith") to protect my privacy. However, I have already provided my full name, policy number, and investment details directly to Providence Life via a formal Data Subject Access Request sent to their administrative email.
For the public record, here are verifiable details that should allow Providence Life to locate my file if they genuinely wish to investigate:
Policy Prefix: PLL402***
Product: Horizon Portfolio Bond
Date of Investment: October 2017
Initial Investment: Approximately $60,000 USD
Adviser/Introducer: deVere Group (Shanghai)
Policy Status: Surrendered in 2025
The Core Issue: Fees Consumed Nearly All Growth
Over a period of 9 years, my net return on this $60,000 investment was approximately $10,000. That is an annualized return significantly below what a simple, low-cost balanced portfolio would have delivered over the same period.
The reason is clear: layered, persistent fees that are deducted regardless of performance.
Annual Marketing Fee (1.0%)
Investment Adviser Fee (1.0%)
Annual Management Fee (0.1%)
Quarterly Administration Fee (~$400/year)
Total annual fee drag: ~3% of portfolio value.
For the first four years, my transaction history shows the portfolio was parked in money market and liquidity funds—cash equivalents earning near-zero interest—while these fees were deducted relentlessly.
Providence Life's response states: "If the reviewer believes this response is in error, we encourage them to contact us directly with verifiable details."
I have already done so. I am awaiting the complete fee ledger and trade history that I am legally entitled to receive. Once I have that official data, I will be happy to update this review with the exact figures, which I currently estimate exceed $16,000 in total fees on a $60,000 investment.
If Providence Life is truly committed to "the highest standards of transparency," I invite them to:
Respond to my pending Data Subject Access Request with the complete transaction history.
Explain why my online portal access was immediately removed upon surrender, preventing me from downloading my own records.
Explain why subsequent deVere advisors were denied the ability to make changes to the portfolio allocation when they attempted to improve performance.
Until then, this review stands as an accurate reflection of my experience. I encourage other policyholders to carefully review their fee statements and ask hard questions about where their money is actually going.
10 April 2026
Unprompted review
Reply from Providence Life
Dear Mr. Smith,
We take all client feedback seriously and are committed to maintaining the highest standards of transparency and service. However, following a thorough review of our records, we have been unable to identify any policy owner matching the name and investment history described. As such, we believe this review may not reflect a genuine policyholder experience.
At Providence, our fee structures are clearly outlined and agreed upon with policyholders from the outset. We provide access to the agreed policy terms, along with ongoing reporting and policy information, enabling clients to track performance and understand all activity within their policy.
Investment outcomes can vary depending on factors such as market conditions, investment selection, risk profile, etc. All our products require prospective clients to carefully review documentation and seek independent financial advice before proceeding. Providence does not offer advice and all our products are only advised via independent introducers who are the agent of the client.
If the reviewer believes this response is in error, we encourage them to contact us directly with verifiable details so we can investigate further and address any legitimate concerns. Please reach out to us at admin@providence.life
Regards,
Providence Life
Prompt responses to emails
19 February 2026
Reply from Providence Life
Dear Juliet,
Thank you for taking the time to share your feedback.
We value your thoughtful feedback and are delighted to know that our customer support team has consistently delivered prompt and effective assistance to you.
Regards,
Providence Life
Good online platform
19 February 2026
Reply from Providence Life
Dear Chantelle,
Thank you for your positive feedback.
We’re pleased to hear that you’re having a good experience with our online platform. Your trust motivates us to continually enhance our services and deliver the best possible experience.
Regards,
Providence Life
Great service and support
Great service and support. Recommend this company for all users.
12 January 2026
Reply from Providence Life
Dear Anesu,
Thank you for taking the time to share your positive feedback.
We are delighted to know that you have had a strong experience with our service and support, and we truly appreciate your recommendation. Your confidence in our company is valued, and we remain committed to meeting your expectations.
Regards,
Providence Life
Great Service
The Providence team is always of great help, especially because I have clients that have different needs. Their responses and turnaround times are always within reasonable time frames. The portal is also good as I can download all documents from there and can generate illustrations that come in handy in client meetings.
9 January 2026
Unprompted review
Reply from Providence Life
Dear Craig,
Thank you for taking the time to share your feedback. We sincerely appreciate your kind remarks, and we’re pleased to hear that our team have been providing you with timely and effective support for policies. It is encouraging to learn that the portal and its functionalities have been effective in assisting you as well.
Thank you, once again, for your ongoing trust in Providence.
Regards,
Providence Life
Great service
Great service, support and online systems for advisors and clients.
8 January 2026
Unprompted review
Reply from Providence Life
Dear Jarryd,
Thank you for sharing your experience with us. We really appreciate your kind words and are glad to hear that our service, support, and online systems are working well for both advisors and clients.
Thank you for choosing Providence.
Regards,
Providence Life
Great team in terms of responsiveness…
Great team in terms of responsiveness and helpfulness. The regular savings products are great but the customer service raises the bar and makes an already great product delivered at the highest level
10 December 2025
Unprompted review
Reply from Providence Life
Dear Yamikani,
Thank you for your review and for sharing your experience with us. We’re thrilled to hear our savings product and dedicated customer support exceeded your expectations.
We appreciate you choosing Providence and look forward to continuing servicing your policies.
Regards,
Providence Life
Swift and professional approach to my…
Swift and professional approach to my admin queries
28 July 2025
Reply from Providence Life
Dear Matthew,
Thank you for taking the time to share your experience and leave us a review. We're delighted to hear your positive feedback about our customer service.
Your satisfaction is important to us, and we look forward to assisting you again in the future with any queries or requests you may have.
Regards,
Providence Life
Having worked with Providence I can say…
Having worked with Providence I can say their service is by far the best among life companies. They offer secure, custom solutions, which are flexible, tax-efficient and tailored to each clients circumstances across multiple jurisdictions. It is clear their clients are their top priority.
The team is responsive and helpful and the website is modern and easy to use. I'd happily recommend them!
29 July 2025
Reply from Providence Life
Dear Lucinda,
Thank you for your thoughtful and detailed feedback. We're delighted to hear that our service, solutions, and overall support have distinguished themselves in your experience.
We also appreciate your positive remarks about our team and digital platform. We sincerely value your feedback, and we thank you for placing your trust in Providence.
Regards,
Providence Life
Excellent service
I have a Polaris bond with Providence and on the few occasions I have required support they have always responded quickly and efficiently, more than happy to highly recommend them to others
25 July 2025
Reply from Providence Life
Dear David,
Thank you for sharing your experience and we’re so glad to hear that our team has been there promptly and efficiently when you’ve required service support.
We truly value your recommendation and are grateful for the trust you’ve placed in Providence.
Regards,
Providence Life
I have a Polaris bond with Providence…
I have a Polaris bond with Providence and can honestly say the service has been outstanding! Questions are answered promptly and clearly, which cannot be said for many life companies. I highly recommend them.
25 July 2025
Unprompted review
Reply from Providence Life
Dear Karen,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with our products and services has been so smooth and supportive.
It’s great to know that we are able to provide the clarity and responsiveness you deserve as we know how important that is. Your recommendation truly means a lot to us.
Regards,
Providence Life
Providence is an easy to deal with life…
Providence is an easy to deal with life company who give good service and are as helpful as possible.
They avoid unnecessary red tape and will help you to achieve your goals.
23 July 2025
Reply from Providence Life
Dear Nicola,
Thank you for your kind words and positive feedback. We're glad to hear that you've found our service helpful and easy to work with.
We appreciate your support and thank you for taking the time to share your thoughts.
Regards,
Providence Life
Good experience so far
I've been a client of Providence for several years now, and have been very happy with the solution offered. It's easy to keep up to speed with your investment with their easy to use and informative platform.
The flexibility and transferability of their structure as an international client was what led me to select their structure initially, and I would be happy to recommend to others based on my experience so far.
22 July 2025
Reply from Providence Life
Dear Anna,
Thank you for your thoughtful feedback.
We're delighted to hear that our platform has made it easy for you to stay connected with your investments. Our aim is to focus on making things clear, easy to use, and straightforward, so it’s great to hear that this has worked well for you.
We also appreciate your comments on the flexibility and international transferability of our structure. These are core features we’ve built intentionally to meet the needs of clients like yourself, and we’re pleased to see that reflected in your experience.
Your willingness to recommend us speaks volumes, and we’re grateful for the trust you’ve placed in Providence. We look forward to continuing to support you in the years ahead with the same dedication and care.
Regards,
Providence Life
Best on the market
In the interests of transparency, I’m an IFA, but I choose to use Providence Life for my own investments.
I have lots of experience working with many different life companies, stretching back 15 years now as an international adviser (and 31 years in all) and I find that Providence Life consistently offer the best levels of service. It also helps that their fees are very reasonable, too.
Are they perfect? No, but I usually find that the sticking points are driven by regulation and not incompetence and I have never known them to invent internal rules and then blame changes to external regulation, when regulations have not changed.
17 July 2025
Reply from Providence Life
Thank you so much for taking the time to share your detailed feedback. Your professional insight is highly valued, and we truly appreciate you sharing it.
We are delighted to hear that our service levels and fee structure meet your high standards. We particularly appreciate you highlighting our commitment to integrity regarding regulatory matters. This principle is core to our values, and it's truly appreciated when it’s recognized and valued by professionals in the field.
Thank you again for your confidence and for being a valuable partner and client.
Regards,
Providence Life
Great to work with
Having now worked regularly with Providence for over 3 years, I know that their customer service is top among their competitors (big thanks to Jo Mongey for all the help!). Also, after the rework from a few months ago, their portal is slick and modern and has significantly improved client oversight and control.
16 July 2025
Reply from Providence Life
Dear Alin,
Thank you for taking the time to share your positive experience with us. It's wonderful to hear that you think our customer service is superior to that of other companies. We're especially glad to hear your shout-out to our Distribution Director; it's wonderful when any of our colleagues are recognized for their excellent support!
Your positive feedback regarding our recently redesigned portal is reassuring, as we invested a lot of time and effort into that crucial update for our customer base. It’s incredibly rewarding to hear it has significantly improved policy oversight and control for you.
We appreciate your continued trust in Providence and for highlighting these key areas. We're committed to keeping our service and technology at the highest standard.
Regards,
Providence Life
Highly recommend for a fully open architecture account for international clients
I have been using Providence as one of the first choices of life companies for my clients for 8 years now and would highly recommend.
Quick and efficient, their team is always on call if they need to check anything over for compliance and to make sure clients accounts are set up quickly.
As a European based advisor, it is really useful to have a relationship with an overseas life company with a fully open architecture structure; many of the EU life companies are restricted on investment options so in order to provide full Independent financial advice Providence are one of the best!
16 July 2025
Reply from Providence Life
Dear Seana,
We sincerely appreciate your amazing comments and your trust in Providence during the past eight years.
We're thrilled our team's efficiency, quick account setup, and service support have been so helpful. It's wonderful to hear that advisers find our open architecture structure useful; we recognize the importance of having a wide range of investing options to support your independent financial advice.
Once again, thank you for your valuable feedback.
Regards,
Providence Life
Thanks for the great service!
Of all the international investment companies I have dealt with over the years, I have found Providence to be the most responsive and client focussed.
The range of offerings covers most of the needs of the expat investor and they are geared up to manage customer accounts throughout their global lives.
Thanks for the great service!
15 July 2025
Reply from Providence Life
Thank you for sharing your experience. It’s incredibly rewarding to hear that our responsiveness and client focus have made a lasting impression.
Supporting the unique needs of expat investors is at the heart of what we do, and we're glad our global approach continues to deliver real value.
We appreciate your feedback and look forward to continuing to support you.
Regards,
Providence Life
Tax-efficient planning
Providence Life’s insurance policies are excellent for tax-efficient financial planning, enabling policyholders to benefit from a broad range of tax advantages across multiple global jurisdictions.
Moreover, their pricing is highly competitive, offering outstanding value for money. Their service is top-class, with agents consistently providing prompt responses and maintaining a friendly, professional demeanor.
15 July 2025
Reply from Providence Life
We’re truly grateful for your feedback! We're glad to hear that our solutions are supporting the financial planning goals of our customers in a meaningful and tax-efficient way.
It’s especially rewarding to know that both the value of our offerings and the dedication of our team are making a difference.
We greatly respect your trust and strive to keep offering value, clarity, and exceptional support at every opportunity.
Regards,
Providence Life
Reliable, Efficient and Client-Focused
I’ve worked with Providence Life for a while now, and since their recent system overhaul, the experience has only got better. The new platform is clean, modern, and much easier to navigate for both me and my clients.
From a admin perspective, everything is solid and well structured, which gives me peace of mind and makes managing client plans a lot smoother. The support team is also responsive and professional whenever I’ve needed them.
Providence has always been a strong option for long term planning, but the recent improvements show they’re continuing to evolve in the right way.
I’m happy to keep recommending them to clients looking for a secure and flexible solution.
15 July 2025
Reply from Providence Life
Thank you so much for taking the time to share your experience. We're glad to hear that the recent system changes has made a meaningful difference for both, you and your clients. Creating a platform that is reliable, and genuinely helpful has been a major focus for us.
We’re grateful for your continued trust in Providence. It is one of our goals to provide strong support, and it's always satisfying to know when we've succeeded. We truly appreciate your trust and continued support.
Regards,
Providence Life
Never had any issues
Never had any issues. Solid service and really positive experience.
13 July 2025
Unprompted review
Reply from Providence Life
Dear Emily,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
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