UPS Reviews 

They let me pay 2+ euros to schedule a shipment and when I did they didn’t come to take the shipment, when we called them to clarify they said we have to pay again and schedule another shipment, when we insist that we have already paid that was Friday, they said ok then Monday the driver will come and take the package…let us see if they will come Monday!

Hi,if I could give this company a lower review value I would.
Difficult to contact, can't work out basic information and just pass you from pillar to post as knowbody can be bothered to solve your issues.Posted second hand car lights from myself to myself in Spain to fit to my dads old car. Can't get them delivered. Was sent delivery day. Waited in all day, NO DELIVERY. Contacted UPS UK. Explained everything and basically got fobbed off with the usual, SOMEONE WILL CONTACT YOU BY PHONE OR EMAIL.I am in Spain, don't speak Spanish. Was not interested. Just received a email asking for details of the package( which are on their form) on the side of the package. Asking me to print off and sign forms. Obviously on my trip over I forgot to bring my printer. The hassle I am having and the fact that if I can not sort it before saturday( as explained) they will destroy the parcel. DO NOT USE IF YOU WANT A SIMPLE TRANSACTION/ LIFE

Their website sucks, their support sucks... incredibly bad company

They stole the valuable items in my package! Thief’s and crooks!
Never contacted anyone and do not answere any calls or messages.
Do never send anything that has a higher value. The same thing happened with two of my friends. Never use UPS.

Lamentable - Regrettable. I request urgent shipping and paid for it from Spain to Poland and delivered the package to the access point in Coria del Río - Papelería La Estrella on 19 June. After 2 weeks, the package is lost, UPS is not replying and the access point has no phone or e-mail to contact them unless you go directly there (not possible as we are not in Sevilla anymore). We registered a complaint online and they replied that "we are working on it, we will let you know" but no feedback and none is approaching the access point. Not only the package didn't arrive in time (it was crucial to get it), but it's missing and nobody takes care of finding it.
NEVER AGAIN - I CANNOT RECOMMEND LESS THIS SERVICE

Impossible to find. Waiting 11 days for a delivery which was supposed to take 4-9 days. Awful tracking system that does not inform the client. I get a "delay" message since 5 days ago. No info about when is the new estimated day of arrival.

Still Waiting After 7++Days for a 24/48h Delivery

Absolutely unacceptable experience with UPS. I’ve been waiting for over 7 days for a package that was supposed to be delivered within 24 to 48 hours. I’ve called UPS customer service more than five times, and every time I was told the delivery would be rescheduled for the next day. That never happened.

To make things worse, UPS delivery drivers consistently ignore the delivery instructions. My package was clearly marked to be delivered in person to me, but they just drop it off at any random pickup point they feel like—without my consent and without even attempting the actual delivery.

This is not just frustrating, it’s completely unprofessional and unreliable. I will think twice before using UPS again and strongly recommend others do the same if they expect timely or accurate deliveries.

For many years the name of UPS has been an emblem of Exemplary Customer Service and Professionalism in the Realm of Logistics to me, and for this reason they have always been my first choice whenever I want to send a package.
Sadly, today that no longer seems to be the case and I regret to say as from this moment I will not be using their services ever again and I will never recommend them to anyone I know.
This is why:
Last week I sent a package from Alicante in Spain to Graz in Austria and inside the parcel was a piece of unique artwork, a sculpture.
The package arrived punctually in Austria but was not able to be delivered on the scheduled day because the recipients were absent.
Yesterday it was entered in the Protocol that a second attempt to deliver the package was unsuccessful because the recipients were once again not present, this is simply not true; the recipients were at the delivery address all day and were definitely there when the alleged delivery attempt was made.
The recipients were instructed to collect the parcel from a pick up point outside the city and the box they received looked like it had been sat on by an Elephant!
Obviously the Sculpture inside the box which represented countless hours of effort, was broken, shattered by the weight which was probably dropped on this package, which was clearly marked VERY FRAGILE!
This irreplaceable sculpture was destined to be exhibited in a local business in Graz, which would have been a great help in the career of this new and struggling artist, but because it arrived in pieces, it's now useless! This morning I had to witness tears of bitter disappointment and frustration rolling down this poor woman's cheeks.
In an effort to bring her some small consolation I thought I could claim damages from UPS but on attempting to submit a claim on the UPS website and calling the suggested number several times, I made absolutely no progress!
So judging by this experience I conclude that UPS employs careless liars and the company is only interested in providing customer service when things are going well, but when there's a problem they make it very difficult to contact them.
Shame on you UPS!!

UPS is, without question, the worst delivery company we’ve ever had the misfortune of dealing with. Whether it’s down to sheer laziness or internal policy, their drivers routinely refuse to deliver to the actual address and instead dump packages at drop-off points kilometres away from where they’re meant to go.

Worse still, if the delivery is addressed to a business, only the named administrator can collect it—so forget having staff pick it up. Our nearest collection point is 3km away from our office. Completely unacceptable for a service we’ve already paid for.

To add insult to injury, their drivers flat-out lie. We had a delivery supposedly attempted at 3:24pm. Our building has 24-hour reception, staffed by at least three people during the day and one overnight. There were no UPS vans, no delivery attempt, and no contact. Even our building’s security guard confirmed no UPS presence that entire day. Yet the tracking info stated “Nobody in.” It’s blatant dishonesty.

UPS’s complete lack of accountability, appalling customer service, and inability to perform the one task they’re supposed to—deliver parcels—is astonishing. One look at their public reviews tells you everything you need to know. It’s a wonder how they’re still in business.

Lazy. Dishonest. Inept. UPS is the very definition of incompetence in logistics.

I
Ordered on theinkeylist.com website and ups delivered my package to a locker. I went to pick it up and the locker opened and it was completely empty. Either ups didn’t put it in or they did and then immediately stole it. No one is answering me to resolve it!

I received a notification that a package would be delivered to my address. I arranged to be at home during the specified delivery window, which was Tuesday, 03/06/2025, between 11:30 and 13:30.

However, the package did not arrive during this time. I was able to track the delivery vehicle on the map, but it never reached my location. Later, I received another notification stating that the delivery would occur before 19:00.

Now, the tracking information has disappeared from the map (see attached screenshot), and the status indicates that the package was not delivered and must be collected in person.

Is this consistent with your client-oriented service standards?

UPS espana is really bad. They are not capable of supporting the business. The customer service is poor and they are not able to read their own lables

They attempted delivery only once and was told will try again, but send the packet back to the original Sender in another country in less than 2 hours ! This happened in Barcelona.

UPS tricked me. My package was marked as “delivered,” but I never received it — no call, no notice, nothing. I’ve contacted them multiple times since December 2024. They just say an investigation was started, then never follow up. No refund, no answers. Now it’s May 2025, and it’s too late for my bank to help.
It feels like their system is designed to stall and avoid responsibility. This is not customer service — it’s a failure.

Firstly, their customs people are idiots. They will spend a whole 24-48 hours asking for the same document twice even when you provide it - if you want them to work instead of sitting on their backside, you need to phone their English speaking side to help whip them do the work.

Secondly, if you have elderly AND disabled family (and you EMPHASISE this with delivery notes asking the driver nicely how to deliver your package to them), guess what they do? Their driver acts like an entitled brat and DOES NOT HELP. My elderly and disabled father-in-law had to therefore deal with a 40kg package that the driver gets paid to handle with no help.

My advice? Just avoid. If you are a victim of this, phone them and seek compensation. These jokers won't learn until you make them hurt for their incompetence and heartless practices towards the sick and elderly.

Terrible. Said I wasn't in for collection when, I, my flatmate and doorman were. Tried to call, chat and went to the address where there was no office. Avoid at all costs. Terrible service. Barcelona.

They never ever deliver anything and just claim wrong address, you weren't home etc.

The worst ever company 4 deliveries to a home address all delivered to a ups pick up point no message no phone call no text no information given my friend stayed home as delivery was between 10 am and 2 pm but nothing from them it’s disgraceful and not acceptable from a company that ships world wide
And the delivery today doesn’t even tell us where it was delivered too just says delivered in future I will use DHL

I sent a parcel from Spain to the US and paid for a 48 hours express delivery. The parcel finally arrived after three months! What was meant to be a Christmas present for my daughter arrived in February. In the meantime, it was impossible to find out what had happened. The tracking status was not updated during weeks, impossible to contact support (is there actually a customer support beside a useless AI bot?). Of course no compensation or apology was given. Horrible and frustrating experience.