UPS Reviews 

Some scammers as always, I didn't receive the package and they still want to charge me extra. This isn't the first time this company has caused problems. No one should ship or purchase from them. I don't know why they haven't closed already.

A DISASTER. Circular loops when calling the customer service line. I received a letter with a PIN I did not need, because the service activated itself. However, I was not allowed to change the delivery address before receiving the letter!

Angry at myself for not checking up on these people in the first place which I usually do when dealing with a new company. You have heard about UPS for so long You would think in legit, but this is just a scam. Thousands of negative reviews and nowhere a company response - this is telling.
You are going to lose time, merchandise, money and sleep with these crooks.

Ironic they are called UPS but only have downs working for them

No stars do not use these clowns they should be called usless the worst courier company in the world. I would have more faith in a carrier pigeon stay away

It should be option "zero" for this. After received a tracking info, there was nothing more later. On Web and app, I can't change option of delivery because they don't have. Every time, after clicking change address, was provided to put a tracking number and it was over and over the same story. Customer service by phone this is freaking AI repeated all the same over and over. WhatsApp number is false. Other chat impossible. Finally, my important package with accessories I am using to my job, was sending back to the company where I ordered, and I am charge for it. So, no more UPS. It seems like there are no any human works. ZERO ABSOLUTE as a company.

If I could give zero stars I would do so. I am using UPS to have an important package sent from Spain to the UK. It consists of a personal item I left there on holiday and need to ship back to me. I paid for a premium service to get the item as soon as possible. UPS (a) levied VAT on the shipment in an amount in excess of its value despite the item belonging to me and UK VAT having been paid already, insisted that I pay this before they would deliver, and dispute it later, (b) failed to meet the scheduled delivery date, and (c) when I called (multiple times) to ask where my package is (beyond "on its way" as per the website), the utterly hopeless customer service staff are unable to confirm its whereabouts, specifically whether it's in the UK, in a depot, out for delivery etc. And, more importantly, and despite having missed the delivery deadline, they were totally unable to tell me when it would be delivered. All they could tell me to do what "wait for an update". This has to rank as one of the most useless and frustrating customer experiences I have ever had, and I would urge people to avoid using them for international shipments. It is simply impossible to speak to anyone with any judgement and ability to solve a problem without just resorting to reading from an irrelevant script.
UPDATE: 48 hours after the due delivery time, UPS still unable to tell me where my package is, and when it will be delivered. All they will say is that I need to "wait for an update". How can this be an appropriate service level. When I raised a complaint yesterday, they said I would receive a call within the hour. No call. Same again today. How is this company still in business?

Worst delivery service ever, disgusting, take your money don't deliver package, say will refund and after reject it , when they say it's their fault, absolutely nightmare customer service, worst ever scammers

Parcel marked as delivered but was all day home. On the website of them they couldn't provide a picture of my parcel.

Obviously driver scammed my parcel, impossible to get someone on the phone.

Horrible expiernce

After I received the tracking number from the webshop I wanted to change the delivery address as my circumstances changed.
I kept contacting the support, but I was constantly redirected with my support request to register on UPS's My Choice product which provides the delivery address change option. Sounded good, I registered then I found my self in the same page.
I was able to track my package, but I got in a endless loop with the chatbot and the support.
The chatbot is a nightmare, the option was never available.
It's impossible to get a human operator.

Your service gets worse every time. Today, I wasted my entire day waiting for a delivery scheduled between 10 AM and 2 PM that never showed up. No call, no warning, nothing. My plans were completely ruined because of your incompetence.

It's no surprise your stock is near its historic lows. With service this abysmal, you're driving your own company into the ground. You'll be bankrupt soon, and honestly, you'll deserve it.

Utterly disgusting company, if it’s selectable,
make sure not to use their services, which equals absolutely nothing. I’ve got a package from abroad that they couldn’t deliver to my home and dropped it off at the nearest pick-up point. Once I got to the pick-up point they notified me that the package isn’t there even though it was shown as it’s there and ready to be collected. All this, while not picking up the phone

If I could give them minus stars I would!!! They delivered parcel to a completely different pickup point than the one I chose, now parcel is far from my house and i need to collect it according to their deadline (I'm away and would be able to collect it on time if they delivered it to my pickup point in time). You cannot contact them to complain, I've tried and the contact info doesn't work and wrote on their complaints form online only for it to say it's not working too!!! Is their service meant to work and be convenient for customers or who? Total scammers and don't care company. Rubbish service and should be looked into by consumer watchdogs.

Parcel was supposed to arrive Friday 1st august 2025. Has not arrived yet Fridat 8th August 2025. No calls from any driver or office admins. Delivery address is a business which is opened 10hours a day, they posted on the tracking failed delivery 3 times, complete lie as times of failure business was open with people in the shop. Impossible to get past the AI assistance on the UPS website.

I have shipped two servers from Spain to US. They arrived terribly damaged. And it is not the first time this happens. Terrible service, don't trust them, they will break all your stuff.

Terrible lying company, said something was delivered and it wasn't 3 weeks ago. The driver lied and I am 91.60e down. Terrible

The UPS service is awful. DO NOT USE. They took extra money out of my daughter's without explaining what it was for. They have asked for a list as long as my arm to prove my daughter's clothes are over six months old such as a certificated letter saying so, But certificated by WHO??? I am starting suspect that this is a scam by UPS. I do not believe the customs will ever receive the tax we are going to be forced to pay on old clothes just because we can't fufill the exhaustive list of demands.

Totally unreliable. They keep pushing the date of delivery, and now changed it to. We will let you know as soon as possible. It’s already taken them a week with a package from Germany to Spain and they’ve moved the date of delivery twice and now we don’t know.

I have sent a set of keys from spain to Puerto Vallarta México it was 5 days to get there i have pais 84 euros then another 25 for taxes and the keys are lost never gave them to the person UNBELIEVABLE 15 days later the y are lost