Unilodgers 

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See what reviewers are saying

Rated 1 out of 5 stars

complete scammers they promised an amazon voucher for signing up years ago and never sent it, i emailed so many times and was told it was on its way, this was clearly an issue for a lot of people. ve... See more

Rated 5 out of 5 stars

Unilodgers has been really helpful with my accommodation process. They made everything so simple for me. They respond quickly to all emails, questions and are very helpful. I definitely recommend... See more

Company replied

Rated 5 out of 5 stars

Unilodgers (Whatsapp) has been super friendly and patient and reply super fast! They helped me to check many apartments, and finally I got a lucky one, which was hidden in other platforms! My ad... See more

Company replied

Rated 5 out of 5 stars

Not only do they have almost all of the main student accommodation providers on their website where you can search based on several factors like your universities location but there are also agents fr... See more

Company replied

Company details

  1. Real Estate Rental Agency

Written by the company

With over 1.5 million student rooms listed across more than 1500 universities in the United States, the United Kingdom, Ireland, and Australia, we connect every year over 5 million students with student housing that suits their individual needs.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

uni lodgers were amazing with helping…

uni lodgers were amazing with helping me with the accommodation i wanted they kept in contact with me to make sure i got everything i needed, i would definitely recommend for students who are looking to live away from home to use them

2 March 2022
Unprompted review
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Reply from Unilodgers

Hi Sana,
We're so happy we were able to help you find the right accommodation! There's nothing we like more than helping our students. We hope you have a great stay at your new home!

Rated 1 out of 5 stars

DO NOT BOOK THROUGH UNILODGERS!! If you want the deals then don't book…

If you want the deals then don't book through Unilodgers.
They fraudulently misrepresent that they will give you a substantial amount of amazon vouchers, particularly for a student that is a great incentive. They say you will receive them 3 months after you check into your accommodation- it's been 8 months and they still have sent nothing nor have they kept me updated, I have had to message them repeatedly, only for them to say that it will take 4-8 more weeks each time. Don't waste your time and book through a more reputable company if you want the deals.
As you can see they’ve replied to this- they still have not sent the vouchers and it is now June, 9 months after I first checked into my student accommodation- DO NOT BOOK THROUGH UNILODGERS!

1 March 2022
Unprompted review
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Reply from Unilodgers

We are extremely sorry for the inconvenience caused. Our team is working actively to resolve the delayed delivery of the vouchers. We assure you that this will be fixed very soon. Thank you for your patience.

Rated 5 out of 5 stars

My experience booking with unilodgers…

My experience booking with unilodgers was great, thank you Elvira for all of the help.

25 February 2022
Unprompted review
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Reply from Unilodgers

Hi Bob,
We're glad our team could be of help. If you have any issues throughout your stay at the accommodation, don't hesitate to reach out to us- we're here for you 24x7.

Rated 5 out of 5 stars

They helped me with the booking and the…

They helped me with the booking and the process was really smooth and swift. Would definitely recommend all to use their services

25 February 2022
Unprompted review
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Reply from Unilodgers

Hi Shashank,
We're so happy we could help you find the right accommodation! If you need any help throughout your stay, do reach out to us- we're here for you 24x7.

Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful. Even after booking accommodation, still continues to offer their help. Thank you! Looking forward to my stay with my accommodation!

24 February 2022
Unprompted review
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Reply from Unilodgers

Hi Adam,
Thanks for taking the time out to write a review for us. We're glad we could be of help and hope you have a great stay at your new accommodation!

Rated 5 out of 5 stars

Fast response and so kind.Thank you to…

Fast response and so kind.Thank you to help me😊

22 February 2022
Unprompted review
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Reply from Unilodgers

Hi,
We're so happy you liked our service! Please do not hesitate to reach out to us with any questions throughout your tenancy period, we're always here to help you out.

Rated 4 out of 5 stars

Helpful, quick service

The staff who aided me in booking where 10/10.
Fast, easy service.
Received the cashback from my accommodation.

Be careful with the vouchers though.
I filled in the redemption form 30th September 2021 and finally received on the 18th Feb 2022.
The staff are not at fault, it is their seniors.

Take other reviews into consideration when choosing where to book.

18 February 2022
Unprompted review
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Reply from Unilodgers

Hi Harry,
Thanks for leaving us a review. We're so glad you found us helpful, there's nothing we enjoy more than helping students find the right home in a new city! We at Unilodgers take equal ownership of the services we deliver. We thank you for being patient with the vouchers and hope you enjoy your stay at your new home.

Rated 2 out of 5 stars

Given the wrong contract

I was given the wrong contract, 43 weeks instead of 51 weeks. My Unilodgers account even says it is 51 weeks. I signed the tenancy agreement unknowingly. Currently waiting to see if I will have anywhere to live between July and September, hoping they will fix this for me as it isn't really my fault.

14 February 2022
Unprompted review
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Reply from Unilodgers

Hi Abby, we're very sorry for the kind of experience you've had and have escalated the issue. Our team had processed the booking for 51 weeks and the same had been confirmed by the property too on the 1st of September, 2021. Although, the tenancy agreement sent by the property was for 43 weeks and the same was signed by you too. We're actively seeking an explanation from the property for this issue and we assure you, we're doing everything in our capacity to resolve this as soon as possible. Thank you for your patience.

Rated 1 out of 5 stars

DO NOT BOOK THROUGH UNILODGERS- EX…

DO NOT BOOK THROUGH UNILODGERS- EX EMPLOYEE

The vouchers advertised on the website are fake- We were made to lie to the students as well regarding these and instructed to give a false confirmation. Unilodgers is a scam that nobody should fall for or work at. The company has not paid salaries to it's employees,do you really think you'll be provided with such high-value vouchers? Fraud company being run by two frauds- Vaibhav (CEO) & Enzo ( CPV- Chief Puppet of Vaibav)

12 February 2022
Unprompted review
Rated 5 out of 5 stars

Thank you so much for you help

Thank you so much for you help. I have got clear, positive, prompt and professional response.

2 February 2022
Unprompted review
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Reply from Unilodgers

Hi, thanks for leaving a review for us. We're glad we could be of help! Do let us know if you need any help throughout your tenancy.

Rated 1 out of 5 stars

UniLogers advertising is fake

UniLogers advertising is fake. I booked my student accomodation via UniLogers because they offered Amazon Voucher, I could have booked with other Agents who were getting me the better deals on rent and who already delivered their offer on time. But, no matter how many times I reached out to UniLogers, they keep saying the "voucher is acting up" and the voucher team is not responding or some other lame excuses. Don't book your accomodation through them as they are shamelessly running fake advertisment and scamming students.
===========================
I received a response from uniLodgers below after five months of posting this review. As can be seen, they are promising to resolve this issue quickly. What they need to understand is it's already been 9 months delay and they were not able to fix the issue during this time. So, UniLodgers you should stop posting fake promises and response for the sake of improving your reputition, which is not gonna improve anyway.

31 January 2022
Unprompted review
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Reply from Unilodgers

Hi Sugandha,
Thanks for writing a review for us and we're sorry for the experience you've had. Our team is actively working to resolve the issue of delayed delivery of the vouchers and we assure you we'll get this sorted very soon. We thank you for your patience and hope you have a great day!

Rated 1 out of 5 stars

Same as other 1 star reviews

Same as other 1 star reviews - the nonexistent vouchers after the promised time period

29 January 2022
Unprompted review
Unilodgers logo

Reply from Unilodgers

Hi,
Thanks for writing us a review and we're sorry for the delay in the delivery of the vouchers. We checked with our team and they have confirmed the delivery of your Amazon vouchers. Thanks for being patient with us and we hope you have a great stay at your new student home. Please do not hesitate to reach out to us if you have any problems throughout your tenancy.

Rated 1 out of 5 stars

MAJOR SCAM AWFUL CUSTOMER SERVICE

I have been back and forth with customer services for 5 months now regarding the vouchers and nothing but the same, reused, vague answers. "The vouchers are acting up", "I have escalated your voucher for you" nothing but the same bullsh*t, I highly recommend that you stay away from here and they are nothing but a scam. I am in the works of taking legal actions against the company as it's ridiculous how something like this can still be operational.

28 January 2022
Unprompted review
Unilodgers logo

Reply from Unilodgers

Hi Luke,
Thanks for taking the time out to write a review for us and we're sorry for the kind of service you've recieved. We got in touch with our team and they have confirmed that your Amazon vouchers have been delivered. We thank you for your patience and apologize for the inconvenience caused.

Rated 1 out of 5 stars

Scam company. Stay away

Ignore at all costs!! Scam company.

The property I booked through Unilodgers took my money and stopped contacting me. I had no way of reaching them and Unilodgers provided no assistance whatsoever.

They also do not give out the vouchers promised. False advertising and fraud. Will be looking into making a claim as their false advertising has costed me so much money.

Also, their attitude to customers is reflected in their approach on Trustpilot. They will only respond to the positive comments and turn a blind eye to the negative ones/ones that raises genuine concern. This is how you will be treated if you use them; completely ignored and unsupported if you encounter an issue.

24 January 2022
Unprompted review
Unilodgers logo

Reply from Unilodgers

Hi,
Thanks for taking the time out to write a review for us. We're sorry for the kind of experience you've had. This isn't how we usually work. I request you to please share your email address and order ID so that I can escalate this issue with the team and resolve this at the soonest. Thanks for being patient with us.

Rated 5 out of 5 stars

Helpful phone service

I spoke on the phone with Sudhanshu Dangi and he was incredibly friendly and helpful. After a morning full of unhelpful calls to other accommodation agencies, Sudhanshu had all the answers I needed and did everything he could to genuinely help me

24 January 2022
Unprompted review
Unilodgers logo

Reply from Unilodgers

Hi George,
Thank you for taking the time out to write a review for us. Sudhanshu is truly our rockstar and we're glad he was able to help you out. Please do not hesitate to reach out to us with any questions in the future, we'd be more than happy to help!

Rated 1 out of 5 stars

Never make a Booking through them:Ex Employee

This company is a scam, I have worked there and this company is known for acting as a middlemen and NOT PROVIDING PROMISED VOUCHERS.
Seniors in this company says don't provide vouchers to people to employees, they harass the customers and their employees.
Only few gets their vouchers who sue them.
This is the Fraud company, And so is CEO Vaibhav Verma is a fraud!

22 January 2022
Unprompted review
Rated 1 out of 5 stars

HATED IT

HATED IT

When using unilodgers they advised that a voucher would be provided as part of the offer this was not provided despite submitting further documents to show proof of booking. Before committing to live in student accommodation I asked the representative about all facilities available including parking options as a student they advised me that there was suitable parking available at my new location. The first week of living at my accommodation I encountered parking notices when mentioned to the staff in the accommodation they provided no help, after applying for a permit to prevent further tickets I was refused on the bases of not paying council tax. The residence which I lived in is for students only and is listed as an exempt from council tax, this is still an on going issue with the council due to miscommunication and is one of the leading reasons why I would advise you all not to use Unilodgers.

20 January 2022
Unprompted review
Unilodgers logo

Reply from Unilodgers

Hi,
Thanks for taking the time out to write us a review. We understand your situation and would like to resolve the issue to the soonest. I request you to please provide your email ID and order ID for us to escalate this issue.

Rated 5 out of 5 stars

Awesome service!

Responded promptly, pretty satisfied with the help received throughout the whole booking process!

20 January 2022
Unprompted review
Unilodgers logo

Reply from Unilodgers

Hi Salman! We take “communication is the key” very seriously - and it’s always wholesome to help students like you find that perfect home. We’re always happy to help. All the best!

Rated 1 out of 5 stars

Have not received my voucher even after 6months. Just a scam!

I had booked my accommodation with them almost more than 6months ago and I still haven't received any of the vouchers they promised. Total scam. I've been emailing and constantly messaging them and they have been giving generic responses such as "we've escalated the issue".

15 January 2022
Unprompted review
Unilodgers logo

Reply from Unilodgers

Hi,
Thank you for taking the time out to write a review for us. We're sorry for the experience you've had and understand your concern. There might have been a delay in the delivery of vouchers but we assure you that they will reach you soon. Thank you for your patience.

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