complete scammers they promised an amazon voucher for signing up years ago and never sent it, i emailed so many times and was told it was on its way, this was clearly an issue for a lot of people. ve... See more
Unilodgers
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See what reviewers are saying
Unilodgers has been really helpful with my accommodation process. They made everything so simple for me. They respond quickly to all emails, questions and are very helpful. I definitely recommend... See more
Company replied
Unilodgers (Whatsapp) has been super friendly and patient and reply super fast! They helped me to check many apartments, and finally I got a lucky one, which was hidden in other platforms! My ad... See more
Company replied
Not only do they have almost all of the main student accommodation providers on their website where you can search based on several factors like your universities location but there are also agents fr... See more
Company replied
Company details
Written by the company
With over 1.5 million student rooms listed across more than 1500 universities in the United States, the United Kingdom, Ireland, and Australia, we connect every year over 5 million students with student housing that suits their individual needs.
Contact info
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, United Kingdom
- +44 800 0086 8986
- hello@unilodgers.com
- unilodgers.com
They were very helpful and answered all…
They were very helpful and answered all my questions. They provided me with the room I wanted and responded to all my requests.
18 May 2022
Unprompted review
Reply from Unilodgers
Hi Ahmed,
We're so happy we could assist you and help you get the right student room! Please do not hesitate to reach out to us if you have any questions throughout your tenancy period.
Great Team!
The team at Unilodgers is very helpful! They were always a text away and have guided me throughout :)
18 May 2022
Unprompted review
Reply from Unilodgers
Hi Divita,
Thanks for choosing Unilodgers! We're so glad we could help you throughout the process of choosing a student room. We hope you have a wonderful stay at your new home!
The service was great
The service was great. They replied to all my questions pretty fast. They are also very friendly. I’m very happy that I choose unilodgers.
16 May 2022
Unprompted review
Reply from Unilodgers
Hi Isabella,
Thanks for writing a review for us. We're so glad you liked our service! Please do not hesitate to reach out to us if you have any questions throughout your tenancy.
Very helpful
Very helpful! They always answered almost immediatly, no matter the time of day and they really helped me to secure my appartment and help out with any questions.
I don’t think I would have gotten the appartment without Unilodgers, as being an international student made it quite the challenge.
14 May 2022
Unprompted review
Reply from Unilodgers
Hi Margot,
There's nothing we love more than finding students the right student homes, and we're so happy we could help you with the same! We hope you have a great stay in your new student apartment. Please don't hesitate to reach out to us in case you have any questions throughout your tenancy period.
Sudhanshu Dangi Was amazing at…
Sudhanshu Dangi Was amazing at assisting me through the process. Great service
2 May 2022
Unprompted review
Reply from Unilodgers
Hi Jada,
Thanks for leaving us a review. We're glad you found the process easy and yes, we agree- Sudhanshu is truly amazing! We hope you have a great stay at your new student home.
These apartments are old and run down
These apartments are old and run down. The management does not return calls, nor emails. The room we rent has a cracked window which has not been fixed in 3 months. Their is mold in the shower and they will not return our calls. Run the other way! Fast
30 April 2022
Unprompted review
Reply from Unilodgers
Hi,
Thanks for taking the time out to write a review for us. We understand your concerns and request you to please send your full name and order ID for us to share with the property for this issue.
Thanks!
Amazon voucher-false promise! Very frustrating customer service
Honestly, don't even bother. I was promised a £100 amazon voucher, that was 2 years ago! I have been liasing with many representatives but I still have not received anything. If this perk is the reason why you book with unilodgers, just don't bother. Terrible customer service. I wish I checked these reviews beforehand, because it isn't just me experiencing this! Total scam, stay away
They replied to me on the 16th May. It is now the 28th June- STILL nothing. No liaison, no voucher, nothing. Please don't listen to their lies. Ridiculous.
30 April 2022
Unprompted review
Reply from Unilodgers
Hi Zaynab,
Thanks for writing a review for us. We apologize for the kind of experience you've had. This isn't how we usually work. We have escalated your issue with the concerned team and we assure you that you will recieve your Amazon voucher soon. Thanks for being patient with us.
Very quick replies and a helpful team
29 April 2022
Unprompted review
Reply from Unilodgers
Hi Priyanka,
We're so glad our team was able to help you find the right student home. Please do not hesitate to reach out to us in case of any problems throughput your tenancy!
Terrible service all round
Terrible service all round. We were promised voucher upon moving into the property which was used as an incentive for us to book with them. We are now moving out in two months, it’s been a year since we booked, 7 months since we moved in, and no vouchers in sight. I’m highly disappointed with their customer service and will never be booking with them again.
You have commented I should reach out with no means of contact? Where am I meant to send this information to?
26 April 2022
Unprompted review
Reply from Unilodgers
Hi,
Thanks for taking the time out to write a review for us. I request you to please send us your full name and order ID and we'll process your request at the soonest.
Thanks!
I was quite nervous booking a room and…
I was quite nervous booking a room and wasn't sure about the whole procedure but Aashika was great in guiding me through everything and helped me get everything done without feeling overwhelmed
22 April 2022
Unprompted review
Reply from Unilodgers
Hi,
Thanks for taking the time out to write a review for us. We're glad we could help you find the right student room and yes, we agree- Aashika is truly a star! We hope you have a great stay at your new room.
Extremely Supportive
Extremely Supportive - would have gotten 5 stars if the room I wanted was available directly through them. I'm guessing it wasn't as I had already applied for that room through another email.
17 April 2022
Unprompted review
Reply from Unilodgers
Hi Sayeed,
Thanks for taking the time out to write a review for us. We're glad we could help you book a student room of your liking! We hope you have a great stay in your accommodation.
Finding a studio in Sheffield as a PhD student
All went great and thankfully after missing out on some studios, they helped a lot on finding a replacement and finally booked accomodation!
Elvira was amazing and very kind to answer all my questions. And they were a lot! Amazing assistant. If I need something, I will certainly ask for her
8 April 2022
Unprompted review
Reply from Unilodgers
Hi Jorge,
We're so glad we could help you find the right student accommodation. And we agree, Elvira is one of our best ones and always has answers to all the questions. We hope you have a great time in your new student home!
Very fast and helpful replies
Very fast and helpful replies. Sorted any problems out very quickly.
7 April 2022
Unprompted review
Reply from Unilodgers
Hi Rizwan,
Thanks for taking the time out to write a review for us. We're glad we could be of help. Please do not hesitate to reach out to us for any queries throughout your tenancy!
Had a very smooth experience
Had a very smooth experience. Diksha from Unilodgers was really helpful.
5 April 2022
Unprompted review
Reply from Unilodgers
Hi Ganeshan,
We're so glad we were able to help you find the right accommodation! Diksha is truly one of our rockstars and we're happy she was able to resolve your queries. Hope you have a great time staying at your new home!
False promises on vouchers.
I'm about to move out of my accommodation and they still haven't sent me the vouchers. They keep exceeding their own deadlines when i follow up with them and are now blatantly blaming 'COVID' even after student mobility returning to normalcy.
I also referred three of my friends and they too haven't recieved their voucher. FALSE PROMISES. LYING STAFF. MADE UP REVIEWS.
30 March 2022
Unprompted review
Reply from Unilodgers
Hi Gautam,
Thanks for taking the time to write a review for us. I understand your concern and fully acknowledge the delay in vouchers. Please be assured that we're trying our very best to release the vouchers as soon as we can and you will be reciving them soon in your inbox. Thanks for staying patient with us.
Very smooth process
30 March 2022
Unprompted review
Reply from Unilodgers
Hi Ishwari,
Thanks for leaving a review for us. We're glad we could be of help. Please do not hesitate to get in touch with us throughout your tenancy if you need any help.
Do not recommend
Unilodgers were absolutely useless with me making a booking. They rang me everyday multiple times a day trying to get me to complete my booking, I complete it, give my bank details and they message me the next day going 'oh, that rooms sold out you can pick another one though'. I pick another room they say they're 'waiting for me to confirm before they charge me' and then charge me within 10 minutes before i'd responded. Then they start messaging me asking for another email for ID purposes which just makes absolutely no sense. I would not recommend in the slightest.
27 March 2022
Unprompted review
Reply from Unilodgers
Hi Elise,
Thanks for taking the time to write a review for us. We apologise that things didn't go as planned. Unfortunately, the booking was hindered because an already registered email ID was provided for signup. An alternate email ID was requested to complete the booking before it was cancelled from your end. We checked with the team and it looks like the refund had been processed. If you have any more questions, please do reach out to us!
Very helpful
Very helpful. Aashika guided me thr the whole process and kept me calm as I was extremely nervous.
16 March 2022
Unprompted review
Reply from Unilodgers
Hi Elektra,
Thanks for writing a review for us. We're glad our team could be of help and yes, Aashika is truly one of our rockstars! If you have any questions throughout your stay, do not hesitate to reach out to us- we're here for you 24x7.
No voucher
No voucher. Im year two now and still waiting for my voucher that I’m supposed to receive for booking my year one accom.
Emailed couple of times, they just say that the voucher has been processed and will be sent asap but they never did. They are making millions off scamming students. Don’t recommend a bit.
15 March 2022
Unprompted review
Reply from Unilodgers
Hi,
Thanks for taking the time to write a review for us. We understand the issue you're facing. We request you to please share your email ID and order ID so that we can escalate this case to the team. Thanks for being patient with us.
The worst service ever provided
The worst service ever provided. They will surely get you a place to stay but never live up to what they promise. Their customer service is pathetic. I would recommend you university living instead of this bad place as they live up to their promises with each and everything they provide you with gift vouchers and other benefits. I will surely feel sad for the student who come through this service.
10 March 2022
Unprompted review
Reply from Unilodgers
Hi Abhilash,
Thank you for taking the time to write a review for us, and we're sorry for the experience you've had. We understand that there has been a delay in the delivery of vouchers, but our team is working on the issue vigorously and we assure you that your vouchers will reach you very soon.
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