Ultradecking Reviews 

Not very good on samples ordered 4samples only received 2 don’t think so

Delivered on time. Fencing is of good quality.

Really disappointed with the delivery service, my order was supposed to be delivered on Friday, then while callign them randomly to check on time of delivery I learn that it will not be delivered Friday but instead Monday. Monday goes, I call them 5 times, everyone guarantees me that the delivery will happen on Monday and nothing happened. Now I am hearing that my delivery might happen Friday, maybe. Very disappointing, had to waste my time and money as well as my builders time while waiting for a confirmed delivery. 0 communication coming from the Ultra-decking and only excuses with their logistic partner, no cost reduction or anything done to accomodate my issues and at the end of the day no resolution offered either.

Since placing the review below on Trustpilot, UltraDecking have honoured their promise and refunded the £100.00.

We placed a large composite decking order and paid £100 for express delivery so as not to hold-up our builders. The company were very quick to get back to me when quoting and locking down the order - super quick! However - not so quick when dealing with the problem of non-delivery within the promised 3-5 days for express delivery. Delivery actually took 12 days, meaning that I incurred extra charges from the builders that I cannot afford. Ultra Decking promised to refund the £100 for express delivery as a compensatory gesture. Surprise, surprise this has not been forthcoming and I am now told will not be - instead they have offered a refund of £40 for standard delivery?? I keep getting passed round from person to person when I call. I must say Ruby had tried to be incredibly helpful but can only do so much. Apparently, as of today, Jenny (the company refuse/to/cannot give her surname!??) is dealing with this refund matter now which I have 'escalated'...:)) :((

Really disappointed with the customer service that I am currently receiving from ultra Decking.
Only 1/4 of my order was delivered and after several frustrating phone calls over the course of the last 6 days to their sales team i am still none the wiser as to when i will receive my materials.
The sales team say that it is up to the logistics team to decide. I naturally thought that when 3/4 of a delivery is missing the company would go above and beyond to make sure that delivery happened as soon as physically possible.
I have offered to collect and offered to send a courier but been told that the warehouse is too busy to deal with collections.
What a shame as the product that I did receive seems pretty good.
Where has customer service gone?

Great service from ultra decking , no hassle in ordering from this company , would recommend to anyone ,. Guy who sorted my order was great

Great cladding at a good price. Reasonable range of colours to choose from and, crucially for me, big enough for my project.

I think delivery was extra because we were quite a distance, but it was delivered on time and undamaged. Well done!

Great product, brilliant price point, quick delivery, delivered on time by their own team
Can’t recommend highly enough

Really helpful people on the phone, good to deal with. Good product at a good price too..thanks!

Ordered our decking from online site, this was very easy to do, we were given a delivery day, which was within the time limits.
A very nice man delivered our decking, he carried it in the garage for us, it was a great service, very understandable staff and very helpful.
The decking is very good quality and we recommend this company for there friendly efficient service
Thank you

After much searching online found this company and from start to finish found them brilliant in all departments. Easy ordering, free delivery and on time great customer service with a follow up order too
Product was great when it arrived
Would highly recommend to anyone

FREE DELIVERY ON ALL BOARDS is emblazoned across the top of their website. But it's not!!! The website is actually misrepresenting their service which has a 250 mile limit on it. Nowhere on their website does it say this.
No apologies for getting it wrong.
Apparently their T&Cs says that delivery will be calculated at checkout and they are hanging their hat on that.
You obviously can't believe all you read on their website!

Great experience with Ultra Decking and would whole heartedly recommend them.

Both Ian and Tony went above and beyond to ensure my order and delivery went smoothly.

Absolutely Brilliant. Ordered on a Sunday afternoon and realised I'd made a mistake on the delivery option and had left collection set rather than the free delivery offer for March. Thought this is going to be a headache on Monday morning.

Well what a pleasant surprise quick call on Monday not a problem 'we'll get that changed for you'. Order arrives 7am on Tuesday.

Amazing service, good prices and great customer service. Will certainly be ordering from them again and totally recommend them !!

I have used Ultra Decking for few decking projects. Always great service, from ordering to delivery. For quality and cost they are the best about.

Buying from Ultradecking has been a great experience. Kate really made it quick and easy, she is knowledgeable and very helpful.

Many thanks Darren

Excellent customer service for a first time project. The advice has been excellent from calculating the volume of units required, to dealing with deliveries and refunds, the whole experience has been great. Well done!

We had to wait awhile to receive fencing kits but we were told this at time of ordering, the whole process was easy from ordering, friendly delivery driver and installation, fence looks good looking forward to less maintenance and we would definitely order from Ultra Deck again.

Deck looks fantastic!
Ordered online, delivery came on time and delivery driver was helpful.