UltradeckingReviews 

396
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I wasn't sure if the product would do what I was looking for, because the project was to build five flower beds on a new patio and the Ultradecking looked like an easy product to work with and one w... See more

Rated 5 out of 5 stars

As a composite Garden room builder we needed a reliable trade partner that would supply us with quality products with a good range of styles and colours. Lee and The guys at Ultra are always on han... See more

Rated 5 out of 5 stars

Since my initial introduction to these guys, I won’t use anyone else. Product always spot on. Staff are more than helpful. This is invaluable, when sending customers in to look at products and sample... See more

Rated 5 out of 5 stars

Absolutely top company ! Highly recommended We didn't had any problems at all. Very good quality of the composite cladding and fencing. We completely transformed our house. Delivery was... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

396 reviews

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4.6

All reviews

(396)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Pretty average - you get what you pay for

Pretty average. Like quite few reviews here had a delay for delivery which messed up planning. Said 7 days, was over a month.

Boards are cheaper but also of lower quality than others. All my boards have perpendicular scoring on them. Customer service say it is standard manufacturing. Looks like a manufacturing defect to me. You can see this zooming on the images on the website eg Walnut natural.

Ultimately cheaper than others but with lower quality. Ok if you accept that.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic sales and service quality

After some research and samples delivered in super quick time I purchase grey composite Decking arrived within 2 days.
Fantastic quality products, at a great price, project nearly complete should look amazing,
Highly recommended

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company and Products

I have ordered from Ultra Decking on 4 occasions, all delivered on time and kept me up to date. The products I have ordered included composite slatted cladding, decking and trim, all top quality. Jay in particular really helpful and knowledgeable. Highly recommend this company

19 July 2024
Unprompted review
Rated 5 out of 5 stars

A DIYer project done

As a DIYer they were the only ones that took the time to advise before purchasing, yes a lot was salesy but that's life. All arrived on time and correct at a busy time for them. Composite planks were bang on, trim was fiddly and the composite beams really warped but all done and looks great 5/5.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and after service

Excellent service and after service, with good prices for good quality product, excellent prompt delivery, even managing to arrange an earlier delivery than agreed with helpful and courteous delivery man. Well done.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Super Company and Products

Super. Second time I have used this company and it won’t be the last. I made a stupid mistake during the ordering process which didn’t come to light until my order arrived but the company handled it extremely well, delivering me a replacement at very short notice prior to me leaving for a holiday which was an enormous help. Great communication, very friendly bunch and most importantly, a first class hardwearing product. The previous order I made with them was, three years ago and the decking literally looks like new still.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

I ordered composite fence kits for my…

I ordered composite fence kits for my garden and i am very happy with the quality of the products. I was kept up to date with delivery updates and a speedy service. Customer service throughout the ordering with ease and delivery process was top quality. Will definitely look to recommend to associates. Thank you Ultradecking! Looking forward to a great summer!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Perfect finish

Ordered my fence on their website after shopping around for a few weeks.
The price was very competitive.
Delivered on the date they emailed to me.
I thought at first the panels were the wrong ones as they are longer than i needed. I spoke to the customer service lady and she advised that the length is correct and every panel may need to be cut as concrete posts move over time.
I did have to cut most panels but it didn't take long and the finished look is perfect.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Ordered some cladding from here on the 18th June, looked at my order and realised i had forgotten to ask about corner pieces. I rang UltraDecking who sent me the different options, rectified my order and had it delivered 2 days later!!!!!
Amazing service. Good quality products.
Would definitely recommend.

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Service is below 0

Service is below 0, they do not even deserve one star. Some products arrived damaged, they do not accept any ownership to that, they have offered no resolution other than me taking them to the court. DO NOT USE THEM!!!!

20 June 2024
Unprompted review
Rated 1 out of 5 stars

They don’t even deserve 1star

They don’t even deserve 1star . I ordered some cladding and paid £60 for 3-7 days delivery, 4weeks later and multiple calls to them chasing it they finally gave me a date in which I took the day off work to be there only to get a call on the day to say their van has broken down so I lost a days wages .we had to order some more and got a date for delivery so again took the day off work only to get another call saying they couldn’t make it . I’ve lost 2days wages they don’t get back to you and after many calls saying I wanted a refund for the £60 delivery they only refunded £30 . This is the worst company I’ve had to deal with and would not recommend them to anyone. Stay clear

10 May 2024
Unprompted review
Rated 1 out of 5 stars

Really disappointed with the delivery

Really disappointed with the delivery service, my order was supposed to be delivered on Friday, then while callign them randomly to check on time of delivery I learn that it will not be delivered Friday but instead Monday. Monday goes, I call them 5 times, everyone guarantees me that the delivery will happen on Monday and nothing happened. Now I am hearing that my delivery might happen Friday, maybe. Very disappointing, had to waste my time and money as well as my builders time while waiting for a confirmed delivery. 0 communication coming from the Ultra-decking and only excuses with their logistic partner, no cost reduction or anything done to accomodate my issues and at the end of the day no resolution offered either.

18 June 2024
Unprompted review

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