UltradeckingReviews 

Placed order on the 22nd of April received delivery with items missing. Chased up regarding missing items received second delivery missing items again 😕. Contacted about missing items was assured items will be delivered. Let's see if they can get it right on the 3rd time.

Had to update my review although there was hiccups with the delivery I can't fault the product. When all the fencing was completed it transformed the garden.Lee went out of his way to rectify the issue I encountered. Also Gaf the delivery man went above and beyond his duty during the delivery,👍

** update** the funds have been returned. However, my original disappointment still stands. The company did not respond to my complaint and have acted unprofessional in my opinion.

Original review: Purchased some decking online, i was contacted the next day by the company who said they don't have the decking in stock, I requested a refund that same day and 13 days later I still haven't got a refund. I have requested numerous times for my complaint to be escalated, but it has not been. I have also asked the company to confirm who they are regulated by so that I can escalate the matter and they have also not confirmed this. Beyond disappointed. I will update this review when more information is available, but do yourself a favour and avoid this company, they are holding almost £1,000 worth of MY money for no reason!

Shed decking
Brilliant product, better than we thought, easy to put together, great price. Delivery update and delivered when said. They left the stuff where I asked as no one was in. Would recommend them

Great company to deal with, have used them twice (decking and fence panels) the fence panels are great quality and so easy to erect. Prices were very competitive and delivery was spot on.

Really pleased with my new fencing. I spend a lot of time researching and found Ultra to be the best price for the quality of the composite. I would definitely recommend and would use again in the future.

super helpful company. used ultra decking as was the best price I could find but their customer service doesn’t sacrifice, from order changes, replacing damaged board and giving installation advice they’ve been an immense help throughout.

Most importantly the cladding itself looks brilliant and is v easy to fit.

Thanks again

Ultra Decking

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Ultra Decking
4.7
(326)

Building materials supplier in Warrington, EnglandOpen
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Doon M
17 reviews
This company sells sub par quality decking. We bought their 'premium' range and within 12 months it had faded BADLY.
They said the 10 year guarantee doesn't cover fading of the product but asked us …More

Janine Mander
5 reviews·10 photos
4 months ago
Originally bought this decking in 2020. The fitter I used purchased the decking as I specifically wanted this decking due to its good reviews and warranty. Decking was fitted in July 2020. It was great initially. However some 3 years later …More
Photo 1 in review by Janine Mander
Photo 2 in review by Janine Mander

BV Renovations
Local Guide·11 reviews·12 photos
2 months ago
Definitely,you can trust them
Amazing customer service.
Actually everything was correct
High recommend
Photo 1 in review by BV Renovations
Photo 2 in review by BV Renovations
Photo 3 in review by BV Renovations
Photo 4 in review by BV Renovations+5

Linda Perry
8 reviews·7 photos
a month ago
I honestly hate writing bad reviews but if it saves anyone going through what we have it will be worth my time.
We ordered cladding and corners on the 21st of July . The cladding arrived and …More
Photo 1 in review by Linda Perry
Photo 2 in review by Linda Perry
Photo 3 in review by Linda Perry
Photo 4 in review by Linda Perry+3
1
Doon M
17 reviews
a minute ago
New
This company sells sub par quality decking. We bought their 'premium' range and within 12 months it had faded BADLY.
They said the 10 year guarantee doesn't cover fading of the product but asked us to email pictures and they would send a response within 5 days. They have never responded to emails

Great service and quick delivery. The cladding was easy to work with and I’m happy with the finished look.

I had a terrible experience with this company. I ordered decking in July, but the step board was on back order. They provided continuous promised delivery dates but consistently failed to deliver. Late November, I requested a refund because I could wait no longer. My emails were ignored. When I called, I was told that the accounts department only works nights, which was confusing. However, the person who answered the phone assured me they would email the department and that I could expect my refund by the end of the week. Unsurprisingly, this did not happen. I ultimately had to contact my credit card company to initiate the refund!

I honestly hate writing and reviews but if it saves anyone going through what we have it will be worth my time.
We ordered cladding and corners on the 21st of July . The cladding arrived and it’s an excellent product. But the corners were not available. (First eyebrow raised how can I order something you don’t have ) We were told they would arrive shortly after. They never did! And still haven’t! I had no updates and I always had to chase which would take days for a reply and then was given multiple excuses before finally being told they just don’t have them in stock. So I asked for a refund for missing items. To date this has still NOT happened. Again a list of excuses . I have now had to resort to legal action to get a refund. This company has given me so much stress, I have spent hours chasing and asking for updates waiting for reply’s. I do not recommend them at all and it’s a shame because the product itself (what we did get) is great. 4 months it’s ridiculous and now you won’t refund me either.

Thought it only fair to update this review after posting I have now had a refund

No issues with the product however their despatch/delivery service let them down!
Paid £60 for a 4-10 business day delivery( their website states) 4 weeks later still waiting, got told it was held up at the port despite them emailing me a week ago to tell me it had now arrived in their warehouse and I would be updated within 3 days for devivery, 7 days larer I phone them to be told " ITS JUST ARRIVED IN THE WAREHOUSE"
Customer services very poor.

Definitely wouldn’t recommend….don't waste your time.

Unfortunately, I do not recommend this company. I waited 70 days for the ordered composite panels. I could not complete the project, which resulted in a loss of time and money. Finally, when the panels arrived, it turned out that their quality left much to be desired. Some are scratched, others are curved like bananas. But the worst thing is that they differ in color and dimensions. After assembling the whole thing, you can see that there are differences in thickness or height of 1 mm or 2 mm, which spoils the whole effect. Never again working with this company. I definitely do not recommend.

Good quality at a reasonable price. However we missed out on free delivery as we were more than 250 miles from Warrington, which wasn’t mentioned on the web site.

Ultra decking g were recommended to me. From my first phone call I knew This company was the one for me. Professional, efficient, listening to my concerns. Great choice of decking and delivered on time for my joiner to create a fantastic area for my family to enjoy.

Thank you Ultra Decking

Quality product very easy to install very helpful sales team and after delivery service delivered on time by professional team

Brilliant product at a sensible price, delivery was quick and reliable. Also very helpful wouldn't hesitate to use again.

Everything from start to finish was spot on, The staff were more than helpful and the product itself is excellent and looks good to. So thank you Ultra Decking I really love it.

Company gave advice, as I had never used composite before.
They kept me updated on delivery time. Product reasonably priced, good quality and easy to work with. Would definitely recommend.

I first head of Ultradecking when I spoke to a friend who had used the company for some work they had done a couple of months back. I was very impressed by the stylish design and quality of the cladding so thought I’d give them a go! I noticed the opportunity to take a sample so did this and was not disappointed! The process was so easy and there was no pressure to purchase unlike some companies. I placed my order and within no time it was delivered. Very easy and very efficient. Thank you to the business for upgrading my garden