Ordered the cigarettes March 18 2025 received less than half the order.Was told the missing cigarettes would be reshipped its now May 21 still no cigarettes. Truly awful experience. I would have orde... See more
Company replied
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See what reviewers are saying
Orderd 600 Camel ciggarettes on the 28/10/2021 recieved order 18/11/2021... Great customer service my new goto for cig's and bacci... can Not beat £39 for 200 premium ciggarettes 2nd to none... Ver... See more
Company replied
ordered in good faith, but only 2 packages arrived of 160 cigarettes nightmare communication not interested in helping only saying seized by customs. I would avoid at all cost as its clearly a scam/co... See more
Company replied
This was my 2nd order with Uk cigs which was placed on 15/6/20 for 6 cartons of cigarettes. The 1st 2 cartons arrived safely 17 days from order. The next 3 arrived after 21 days & the final... See more
Company details
Information provided by various external sources
UKcigs.co store offers cheap cigarettes online, fast UK delivery. We sell brands made in Europe and Asia. Marlboro, Winston, Camel, Parliament, Davidoff, etc.
Contact info
United Kingdom
- support@ukcigs.co
- ukcigs.co
take ages to arrive!
16 September 2021
Unprompted review
Reply from Ukcigs
Dear Wolf Snow,
Thank you for sharing your thoughts on our delivery terms.
As it is stated on our website it takes from 10 to 30 days for the parcels to reach the final destination. If some shipment fails to arrive, we will send a replacement or will proceed with a refund. If you didn't receive your order within the promised terms, please sent an email to support@ukcigs.co.
Kind Regards,
Client Support
I've been purchasing for months and the…
I've been purchasing for months and the menthol cigarettes which I've purchased before (Karelia) no longer have the menthol scent or flavour. These are regular cigarettes in a menthol brand! I'm VERY upset with you for the false advertising and I'm even more upset that I ordered 1200 REGULAR cigarettes in a menthol brand arriving soon when I was purchasing menthol and expected menthol!
You've become so fraudulent in your services and I don't want 1200 normal cigarettes.
I would rather have a refund (for a false product) and take my services elsewhere
7 September 2021
Unprompted review
Reply from Ukcigs
Dear Bailey Gibbons,
Thank you for your review. It is unfortunate that you're not satisfied with the taste of Karelia Menthol cigarettes anymore. They are still among the most demanded cigarettes purchased on our website. However if there is an issue with our products, please rest assured that it will be solved.
We did not find an order registered in your name. Therefore to make sure that you purchased the cigarettes on our website, please email our support team at support@ukcigs.co. Kindly provide them any of the following information: order ID, email address or card holder's name.
Once we receive your email, we will immediately assist you in the matter.
We look forward to hearing from you soon.
Have a great day!
Sold out ones
I've received all my packs so far and I would like to know about the sold out ones. How often should I check your website to see that one I want ? I mean there is any option to get and email when it get back to the stock ? Thank you
10 July 2021
Unprompted review
First class on all levels
At first I was apprehensive about buying cigarettes online, but after reading the reviews I decided to order. All I can say is this site is excellent. I received my full order of More Menthol cigarettes well ahead of time. First class on all levels.
2 July 2021
Unprompted review
Do you still do shipping to UK?
29 June 2021
Unprompted review
Reply from Ukcigs
Yes. The delivery terms are from 10 to 30 days. Usually it takes 1-3 weeks for the items to be delivered after they are dispatched. Big orders are being shipped in parts on different consequent dates to avoid issues at customs.
Regards,
Client Support
A non biased intelligent review!
There are positives and negatives to this online shop:
I've placed 4 orders so far and have never received a full order (I know its not their fault).
1st order I received 2 of 3
2nd order I received 1 of 3.
3rd order I received 1 of 3
4th order is pending...
It takes such a long time for orders to come through and even longer to be dispatched. Tracking numbers don't always work and it takes a long time to receive the tracking.
When items have been held, I have been offered a refund or replacement; when I asked for a refund I was refunded straight away with the money entering my account several days later. When I have asked for a replacement, it has taken a long time for this to be initiated.
I have also received 2 letters from the government on order no2 threatening prosecution for placing this order. I contacted Ukcigs support and they said not to worry because people aren't always prosecuted...
The main problems with this company is process and time...
I've also found that I've had to 'look out for myself' reg how the order is going.
When I have initiated contact, I receive a reply 24hrs+ later (weekdays only)
I am currently awaiting an order replacement on 2 items form order no3 and the pending order no4 and again, I have not received tracking as yet and have been waiting a while...
I've not used other online tobacco companies as yet but I would be open to trying as Ukcigs.com is hit and miss and a long process, usually with little outcome.
If you're debating on placing an order, I'd say try it because you have a money back guarantee... BUT be aware there WILL be problems and long waiting times.
26 June 2021
Unprompted review
Reply from Ukcigs
Dear Naomi,
Thank you for sharing your thoughts!
We highly appreciate you writing this non biased review.
Purchasing on our website has many positive aspects, but of course, there are negative points too. Although we were always honest with our customers and provided all truthful information related to the delivery terms.
Sometimes it may take 2-3 weeks for shipments to be delivered, but our delivery time frame for the UK is : 10-30 days. We mention this information on the website, in the first email for new customers and in each confirmation letter too. We ship regular mail and unfortunately we cannot speed up the process.
Concerning the processing of the parcels, we would like to reassure you that we start shipping the parcels within 24-48 hours after the order is approved. The tracking numbers however are provided later. This depends on the sender.
We've checked on your 4th order approved on June 14. According to the records in our database the first parcel was shipped on June 16, the second - on June 19 and the last shipment - on June 21.
The parcels are shipped on separate days in hope to improve the delivery rate. Also there are certain regulations that we have to follow.
We look forward to our continued cooperation!
Regards,
Client Support
Ukcigs #1
Ignore all of the bad reviews
Most of them are about peoples orders being seized by customs or not arriving, ukcigs has no control over this. This is a chance you take when ordering from them and to leave negative feedback is unfair.
They even give full refunds if this happens
Just received mine today and all of the previous orders before that
Thank you
11 June 2021
Unprompted review
Reply from Ukcigs
Dear Sarah,
Thank you for taking the time to leave such a nice and considerate review. You've pointed it out correctly, the complaints are mostly related to the seized shipments. Unfortunately we can't prevent this from happening every now and then, but we don't leave our customers at loss. Moreover we wouldn't be shipping to the UK anymore if the delivery rate was low. We still ship successfully and have many customers who enjoy our service and products.
We would like to encourage all our customers to contact us and wait at least 24 hours to get a reply. We will solve all issues related to any orders submitted on our website.
Thank you again for your support and the confidence in our Company!
Sincerely,
Client Support Team
received letter from border control
received letter from border control, goods were seized
i emailed ukcigs with the letters as proof.
no response at all
i have checked my junk folder, nothing there
what happens now?????
i have now received an email offering me a full refund
thanks very much
8 June 2021
Unprompted review
Reply from Ukcigs
Dear John,
Thank you for leaving us a feedback.
We were informed by our support team that you emailed us on June 7. We are sorry for not getting to you earlier, but we usually reply to emails within 24 business hours.
Please check your Inbox, you may have got a reply by now.
Regards
I received no responses to emails and…
I received no responses to emails and no cigarettes. They took my money but didn't fulfill the order!
7 June 2021
Unprompted review
Reply from Ukcigs
Dear Amy,
Thank you for your feedback.
We've checked our support team's database and according to the records the last time you emailed us was May 25. You inquired about your order from March 13. In our reply we informed you that order that you placed on March 13 was never processed or shipped because you did not reply to our standard email sent to our new customers. In that latter we provide details regarding our policy, delivery terms and ask to confirm some details.
We never charged your card and we kindly ask you to check your account.
Please contact again our support team if you have more questions. We reply within 24 business hours.
Sincerely,
Customer Support Service
Paid for 3 sleeves and only got 1
Paid for 3 sleeves and only got 1. Had letter others was seized by customs. Emailed a few times an I’ve had no reply after 6 days, 100% AVOID this company !!!
4 June 2021
Unprompted review
Reply from Ukcigs
Dear Philip,
Thank you for leaving us a feedback.
We've checked with the support team and according to the records in their database an email from you was received on June 1st. A reply was sent on the next day: June 2. We kindly ask you to check your Inbox carefully and the Spam Folder as well.
Waiting to hear from you soon.
Regards,
What does the pack of 3 represent
What does the pack of 3 represent? Does it mean 60 Cigarettes in total (box of 20 cigarettes each)?
23 May 2021
Unprompted review
Reply from Ukcigs
Minimum order - 3 boxes (1 box/cartons = 10 packs of cigarettes)
i.e. 3 (boxes/cartons) * 10 (packs) * 20 (cigarettes) = 600 cigarettes
Regards,
Client Support
Fantastic service can't fault them at…
Fantastic service can't fault them at all just wish they had more stock
22 May 2021
Unprompted review
Although my order was seized by customs…
Although my order was seized by customs ,they have replaced them again but sadly they were too seized.Soon as I produced the Custom's letters I was fully refunded. I can honestly say that Ukcigs are people to work with without a doubt. Thank you Ukcigs...
21 May 2021
Unprompted review
I ordered a month ago 3 boxes and none…
I ordered a month ago 3 boxes and none of them has arrived . Instead I got a letter at home from border police that is illegal to import cigarettes and I will get in trouble. Thanks for taking my money and get me in trouble. Don't buy from them. Is not safe!
20 May 2021
Unprompted review
Reply from Ukcigs
Dear Marius,
Thank you for your feedback.
Our company cannot guarantee that parcels won't be seized or lost, but we do guarantee money back for any undelivered items, we guarantee that all issues related to the orders submitted on our website are solved. If you address the issue to our Client support you will be offered a refund for your order.
We look forward to hearing from you soon.
Regards,
Client Support
I was very dubious about ordering from…
I was very dubious about ordering from this site as I had never bought cigs online before. The correspondence I got through email was fantastic and all explained to me in detail. ( I had some different ways to pay ) but they were very patient with me. I am so Happy I did order,some came before the date and some came on time .The quality is what you would get if buying over the counter in the UK 👍.would highly recommend ⭐⭐⭐Thank you Ukcigs .
15 May 2021
Unprompted review
are they still shipping to uk?
15 May 2021
Unprompted review
I can’t order
I can’t order. Have tried a couple of times now and it takes my card details but never get an order confirmation or nothing taken from bank. When I go back into my account there are no orders showing etc. Don’t know what I am doing wrong
10 May 2021
Unprompted review
Reply from Ukcigs
Dear Ashley,
Thank you for your feedback.
You did not receive a confirmation email because you are a new customer to us. We do not process or charge the card before the new customer sees our email with the policy and delivery terms. If you placed the order on the weekend an e-mail from support@ukcigs.co should have been sent within 2 business days. Please check your Inbox and get back with a reply. The transaction will be processed after your response is received.
Have a great day!
Excellent customer service and great…
Excellent customer service and great prices.My order first time arrived much quicker than expected, the second time didn't arrive because of some issues with the border force but they replied very quickly to my email and refunded the money straight away. Definitely recommend.
6 May 2021
Unprompted review
Are they cigarettes or tobaco?
6 April 2021
Unprompted review
Reply from Ukcigs
These are cigarettes and tobacco.
Regards,
Customer Support Service
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