Two Skies ScotlandReviews 

420
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and craftsmanship of the jewelry, often describing pieces as beautiful, unique, and stunning. Many appreciate the wide selection of Scottish stones and pearls, with items frequently exceeding expectations and drawing admiration. The delivery service is consistently highlighted as fast and efficient, with many people receiving their orders much sooner than anticipated, even for international shipments. Reviewers also commend the excellent customer service, noting the helpful and friendly staff who respond quickly and clearly to inquiries. However, some people were dissatisfied with the lack of detailed color descriptions for stones and the absence of rose gold offerings. A few other people also felt that some stones could have had more polish and one mentioned a printer issue preventing a gift note from being included.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the beautiful, unique, and high-quality... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the beautiful craftsmanship and unique... See more

Delivery service

Consumers are highly satisfied with the delivery service, frequently praising its speed and efficiency, with... See more

Service

Reviewers consistently express satisfaction with the service, describing it as excellent and brilliant.... See more

Order

Users describe positive interactions with order, with many expressing excitement about receiving their items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I knew I wanted a piece of jewelry for my 20th anniversary/first trip to Scotland & I knew I wanted a local artist, so I put Two Skies on my list of places to check out. Was delighted with the Edinbur... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this shop highly enough. No-where else will you find hand panned Scottish Gold and genuinely very rare Scottish Gemstones. Combine this with unique designs and outstanding customer... See more

Company replied

Rated 5 out of 5 stars

blind friendly site. I would like more detailed colour descriptions written because I cannot see the colours of stones. I anticipate my gneiss purchases earrings and celtic knot pendant. I look forwar... See more

Company replied

Rated 5 out of 5 stars

Best shop ever 🤗 so happy to have found. Large selection of beautiful stones and jewellery. Customer service mega, super nice and helpful. So far only bought online, hope very much to visit the shop... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

We're a very small family run Scottish jewellery business - headed up by serial adventurer Adam, who has travelled the world extensively in his quest for sustainable and ethically sourced gemstones for use in our jewellery. If you're local to Edinburgh, check out our fantastical wee gem of a shop on the Royal Mile at 5 High Street, Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

420 reviews

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1-star

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4.9

All reviews

(420)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my pendant and earrings

I love my pendant and earrings, they are truly beautiful. The legendary history behind the marble is fascinating. Will buy some more in the future. Easy to order, arrived within a couple of days and lovely packaging.

25 August 2024
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Reply from Two Skies Scotland

Thank you so much for your review Mrs Lee. We are very to hear that you had a good experience shopping with us and that you love your items

Rated 5 out of 5 stars

The ring is gorgeous

The ring is gorgeous.
Excellent, helpful & responsive staff
Beautiful, unique product that I love to wear 💗

21 August 2024
Unprompted review
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Reply from Two Skies Scotland

Thank you so much for your review. We are happy that you have had a great experience and love your ring.

Rated 5 out of 5 stars

As always a great company!

This is the third time ordering some jewellery and yet again a great service! Totally recommend this jewellery website and the jewellery is more stunning than the pictures give it justice.

16 August 2024
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Reply from Two Skies Scotland

We really appreciate your loyalty Karen. Thank you for your review

Rated 5 out of 5 stars

Beautiful piece

Beautiful piece and well packaged. Got here just on time and the chain is nicer than I thought I was getting. Thank you!

16 August 2024
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Reply from Two Skies Scotland

Thank you for your review, we are glad you are happy and that it arrived in time

Rated 5 out of 5 stars

Very helpful

Very helpful, got exactly what I wanted. Lovely pendant. Would recommend.

6 August 2024
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Reply from Two Skies Scotland

We are happy that you are happy :) Thank you for your review Fiona

Rated 5 out of 5 stars

Highly rated!

Extremely helpful & quick to respond to query. Beautiful Edinburgh cobblestone earrings as a leaving gift for a friend returning to Canada who simply LOVED them.

30 July 2024
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Reply from Two Skies Scotland

Thank you for your review Claire. That's amazing to hear that your friend loved them

Rated 5 out of 5 stars

Wonderful service all around!

I visited Scotland last year and was so happy to buy the same ring in their store with much help of the lady in the store, but unfortunately in June I lost my precious ring. I was so happy to find that twoskies had a website which I could order online and receive the ring in two days in the UK.

22 July 2024
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Reply from Two Skies Scotland

Thanks for your review Elizabeth. It was so sad to hear that you had lost your ring but we were so happy that we could get another ring out to you.

Rated 5 out of 5 stars

Very easy to communicate with the shop

Very easy to communicate with the shop, and the on-line site is easy to use. I live in New York State, USA, and this is so helpful. Beautiful and unique jewelry! So special to my heart, having been to the shop after they first opened, during my 1st international trip abroad! I wish I knew more about my Scottish heritage. I am working on it! I love having a piece of Scotland worn close to my heart. The packaging is beautiful, personal and very old school traditional- a beautiful box, a flannel wrap and or flannel bag. I love it! I love the history of the shop and the dedication and love put into everything. The little stories and explanation cards are a special touch. My most recent purchases - Thistle necklace with Scottish Highland Marble, and the marble cabachon with a "secret cross" on the back. I have previous necklaces and rings from when I was in Edinburgh. Great care is evident in each piece. Thank you!

30 June 2024
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Reply from Two Skies Scotland

Hi Robin, it’s always special to hear how much our items mean to each customer. With so many Americans having Scottish heritage, being able to send something meaningful to the US is truly heartwarming for us.
Thank you for your review and kind words.

Rated 5 out of 5 stars

Thank you!

Thank you!
Excellent service, sending the package quickly to the U.S.

1 July 2024
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Reply from Two Skies Scotland

Thank you, Cynthia, for your wonderful review. Your kind words mean the world to us and motivate our team to keep delivering the best possible service.

Rated 5 out of 5 stars

nice to pick from a choice of colours

being a natual product there is a variation in colours so having pictures of the actual item being purchased is a great help. Delivery was quick and the items well packaged, which from recent experiance of deliveries through our postal system is a real necceserty

10 June 2024
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Reply from Two Skies Scotland

We're glad that you had a great experience. Your kind words are very much appreciated

Rated 5 out of 5 stars

Easy international shipping. 100% Trust Worthy

I had an order shipped from Scotland to Washington state. The delivery was perfectly smooth. There was royal main tracking all the way. The product was even better in person. The customer service was amazing. I am considering ordering again to get more for friends and family.

5 June 2024
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Reply from Two Skies Scotland

Thank you so much for your wonderful review; we truly appreciate your positive feedback and are delighted to hear that you had a great experience!

Rated 1 out of 5 stars

Damaged ring, poor excuse for a gift card and extra postal charges…

Had to return my ring because it was delivered damaged with chips out of the gemstone and a crack all the way through which left me £8 out of pocket for postage charges.
Gift card was a scrap of a sticker on the inside of the box not the gift card I was expecting. Disappointing to be honest but received a quick refund once returned.

10 June 2024
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Reply from Two Skies Scotland

We're sorry to hear that you didn't have a good experience with us, Arlene. We strive to provide the best service possible and use photography to highlight the gemstones natural formation. We regret that you were disappointed with your purchase. Thank you for your feedback; it helps us improve.

Rated 5 out of 5 stars

Great product

Great product, and beautifully presented.

8 June 2024
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Reply from Two Skies Scotland

Thank you so much for your wonderful review; we truly appreciate your positive feedback and are delighted to hear that you had a great experience!

Rated 5 out of 5 stars

Well made ring with good quality silver…

Well made ring with good quality silver and gem stone.
and unusual design..

3 June 2024
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Reply from Two Skies Scotland

Thank you so much for your wonderful review; we truly appreciate your positive feedback and are delighted to hear that you had a great experience!

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