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Trilogy Stores Reviews 406

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TrustScore 4 out of 5

4.2

Women's Clothing Store•5 Locations
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Rated 3 out of 5 stars

2 working days after purchasing my order I still had no indication as to when it was going to be shipped. Had to call and email to ascertain that the jeans I’d ordered were still trying to be located... See more

Rated 4 out of 5 stars

Really pleased with my matching colourful standard tracksuit. I have knocked one star because the descriptions didn’t quite match the colourful standard website. I could tell that it was the women’s s... See more

Rated 5 out of 5 stars

All the staff are so helpful and very honest, when you ask their opinion, they are very wise. Also just ordered online a pair of Bella Dahl joggers, so easy and arrived very quickly, I’m from Cheshire... See more

Rated 5 out of 5 stars

I don't usually buy a great deal online, preferring to shop instore to support my local high street. I love the brands Trilogy offers and have been tempted on many occasions but this time they had sev... See more

Company details

  1. Women's Clothing Store
  2. Jeans Shop

Information provided by various external sources

Trilogy clothing is handpicked by our expert stylists to make you look great and feel better. Shop our new season styles online with free UK delivery.

Contact info

4.2

Great

TrustScore 4 out of 5

406 reviews

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Rated 5 out of 5 stars

Great online & purchase experience

I don't usually buy a great deal online, preferring to shop instore to support my local high street. I love the brands Trilogy offers and have been tempted on many occasions but this time they had several styles I was after at a really great price. I wasn't disappointed and kept everything I ordered. The speed of delivery was great, the items were packaged beautifully and the quality was as expected. I'll definitely shop with Trilogy again.

8 December 2023
Rated 1 out of 5 stars

My order was cancelled because the…

My order was cancelled because the product bought was out of stock, despite being available on the website. Refund was sent to the wrong account, still waiting for the customer service to respond to me, I sent several messages. Disrespectful to the customers

8 December 2023
Rated 1 out of 5 stars

Bad experience

Bad experience

Spent 20min rummaging in the sale pile of jeans with a sale assistant. Finally found what I was looking for but when I went to the till it came out that the item was still full price. The assistant responsible didn't attempt to any apology for their mistake, but in a very rude way just told me that I had to pay full price and by British law I didn't have any right to claim a discount. I left shocked.
It's sad because the have very nice stuff just useless staff.

10 December 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful clothes

Beautiful clothes. I love shopping in store at Trilogy in Sloane Square where the customer service is excellent. This time I purchased online - it came very swiftly and beautifully wrapped in tissue paper. Quality products and service.

21 November 2023

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