Trilogy Stores Reviews 

I can't get hold of anyone either by phone or email. I have left messages. My order hasn't arrived. UPS are showing no updates and I am currently more than £500 out of pocket. Has Trilogy gone bust?

I’m at a complete loss. They said if you want to return you email customer service for a UPS label. I’ve emailed 4 times, phoned the contact number and left messages, contacted on instagram, contacted using the online form and still absolutely no acknowledgment from them. They have a 14 day return period but no one is responding so not sure what to do.
Please do NOT order online, this is just not worth it.

Online orders arrive as specified. Website is easy to navigate and a simple process to follow through to payment.
In store staff are knowledgeable and very helpful

The Wimbeldon store couldn’t have been more helpful

They helped me find a style of jeans I would never have picked myself, which I loved
I ordered online as the store returns policy didn’t work for me

Great service! Thanks

Item sent to me with security tag still attached, perfunctory apology provided, return not expedited.

Excellent online shopping experience. Product sizing and styling informative. Perfect speedy delivery thank you.

2 working days after purchasing my order I still had no indication as to when it was going to be shipped. Had to call and email to ascertain that the jeans I’d ordered were still trying to be located (?!) . However, by the 4th day they had been ‘found’ and shipped and in the end arrived very speedily. My beef would be the absence of communication not with the product itself.

10 days and no update on sending the item. Called and was told would be sent yesterday. Nothing. Called again a couple of times and left voicemails. Still no communication. Called again. No one seemed to know about the order. After several calls was told the item has been lost and I would be refunded. Shocking service - both the error and the fact that it was left to me to keep chasing. Our local store is great. Shame about the online service.

Lovely staff

Never got the order confirmation via email, just a credit back to my account with no other details.

The quality of clothing is great.Online shopping is easy with quick delivery.I’m always pleased with my purchases.

Always a pleasure to shop at Trilogy. Special mention to lovely staff in Wimbledon village!

Fantastic range of products and consistently excellent service from Trilogy Stores.

Always a great experience.

I was delighted with my purchase.
A high quality and stylish jacket that was reasonably priced.
Customer Services were polite and responsive.

Makes such a difference having face to face stores. Also you see a lot more in person that you miss online.

Love Trilogy!
Great range of clothing, amazing denim selection.

Had to speak to customer service or shop Daisy she was so helpful polite courteous absolute asset to Trilogy

Easy to navigate site, super speedy delivery and great customer service.