Tradelink Reviews 5,870

•

4.6

Bathroom Supply Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,090 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, friendly, and professional, often going above and beyond to assist with orders and product issues. The service is consistently described as excellent, with many appreciating the ease of ordering, quick responses, and efficient processes. People are also very satisfied with the quality and value of the products, finding them to be as described and readily available. The delivery and collection services are generally smooth, with timely notifications and convenient pick-up options. However, some customers experienced issues with orders not entering the system correctly or delays in delivery, sometimes waiting several weeks for items. There were also instances where staff were unaware of orders upon collection or items were missing or incorrect, leading to frustration.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as helpful, friendly, and professional.... See more

Order

Users describe positive interactions with order, highlighting easy online ordering, prompt delivery, and... See more

Product

Customers had positive experiences with product, often praising the value, quality, and accurate description... See more

Service

Reviewers mention positive feedback about service, often highlighting its excellence and efficiency.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers reporting quick and prompt... See more

Reviews shaping this summary

We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more

Company replied

Trade link were really helpful throughout the process which included storing the bath for many months until we were ready for delivery. All reps we dealt with were lovely

Company replied

Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more

Company replied

Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more

Company replied

Company details

Written by the company

Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.

Written by the company

Contact info

4.6

Excellent

6K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Beaumont Tiles

www.beaumont-tiles.com.au

(887)

Grays

grays.com

3.6

(1K)

Tilemall Pty Ltd

tilemall.com.au

4.7

(1K)

Valve Warehouse Australia

valvewarehouseaustralia.com.au

4.9

(335)

GiftBox

giftbox.com.au

4.6

(4K)

Habitat - Home To Pet Supplies

habitatpets.com.au

4.7

(6K)

El Monte RV

elmonterv.com

4.2

(527)

Chairish

www.chairish.com

4.6

(5K)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

May 24, 2026

18 May 2026

Reply from Tradelink

May 21, 2026

We are here to help with your order. Please contact us directly for assistance.

May 20, 2026

Hi went into Tradelink this morning…

Hi went into Tradelink this morning the20/5.
To purchase 2 bags of concrete mix, very surprised to see how much they have gone up in price. I paid $35.38 for the 2 bags. I phoned up and was told that was that price, I replied we got other prices after our purches.
Other prices were from $8/50 to $9.00 a bag.
I was told that priced concrete is inferior concrete.
Shame on you Tradelink and i was account customer.

20 May 2026

Unprompted review

Reply from Tradelink

May 21, 2026

We appreciate you sharing your concerns regarding the concrete mix pricing. We understand your surprise at the cost difference you experienced. We are reviewing our pricing structure to ensure fairness and transparency for all our valued account customers.

May 20, 2026

Polite staff

18 May 2026

Reply from Tradelink

May 21, 2026

Thank you for your kind review. We're happy you had a great experience with our service.

May 17, 2026

Great service. Fast delivery of goods ordered.

15 May 2026

Reply from Tradelink

May 18, 2026

We're happy you had a great experience with our service and fast delivery.

May 17, 2026

Never received it for 3 x weeks

Never received it for 3 x weeks. When I rang they said it had just arrived in shop. Was not told it was not in stock and I had to wait. Then was told it would be delivered the day after I rang so I stayed home for whole day waiting for it. It didn’t arrive so rang the store the following day again and was told the staff put it on the shelf to be picked up.

15 May 2026

Reply from Tradelink

May 18, 2026

We sincerely apologize for the significant delays and miscommunications regarding your order. We understand your frustration with the multiple issues you experienced, including the unannounced stock delay and the failed delivery attempt. We take on your feedback to help improve our processes

May 15, 2026

Quality products

Quality products, friendly staff and a good price not much more to ask for

22 April 2026

Reply from Tradelink

May 18, 2026

We're delighted you enjoyed our products and service. Thank you for your feedback.

May 15, 2026

Nothing about this purchase was good

Nothing about this purchase was good. Purchased from Tradelink online, took a very long time when it said available online. Then it was wrong size toilet seat, didn’t even open the box and they said we couldn’t refund. Terrible service will never use again and will never recommend

13 May 2026

Reply from Tradelink

Updated May 18, 2026

Thank you for your feedback. We’re sorry to hear you were disappointed with your experience, particularly regarding the delivery timeframe. As the packaging was reported to have been opened, the store was unable to accept the return for hygiene reasons. We appreciate you taking the time to share your comments.

May 14, 2026

Walked in and picked up the item

Walked in and picked up the item. No hassles which is a nice change.

12 May 2026

Reply from Tradelink

May 18, 2026

We're glad to hear your pickup was hassle-free. We appreciate your positive feedback.

May 13, 2026

No issue with online purchase

No issue with online purchase. Thank you.

11 May 2026

Reply from Tradelink

May 18, 2026

We're glad to hear your online purchase went smoothly. Thanks for the feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look