We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
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Review summary
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Trade link were really helpful throughout the process which included storing the bath for many months until we were ready for delivery. All reps we dealt with were lovely
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Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Company details
- Bathroom Supply Store
- Home Improvement Store
- Hot Water System Supplier
- Plumbing Supply Store
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
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Great Customer Service
Staff were very friendly and helpful in organising for a product to be transferred from another store in a quick turnaround.
17 April 2026
Reply from Tradelink
We're so glad to hear that our team was friendly and helpful in arranging a quick product transfer for you. Thank you for your positive feedback.
Exceptional customer service
I was very impressed with the customer service. Both over the phone with canningvale and bibra lake store and in store at bibra lake.
This will definitely make me look at tradelink for anything i need first!
Thanks guys :)
8 May 2026
Reply from Tradelink
We're happy to hear that you were impressed with the customer service you received from our team. It's great to know that your experience will make you consider us for future needs. Thanks for your positive feedback.
Reply from Tradelink
We're happy that ordering was easy, and you experienced excellent communication. We appreciate your positive feedback very much.
The service I was giving was fantastic…
The service I was giving was fantastic and my order came early, all the staff were happy to help in all ways that I needed, thankyou so much,
7 May 2026
Reply from Tradelink
We're happy to hear that you received fantastic service and your order arrived early. We appreciate your kind words and are glad our staff were helpful. Thank you so much.
Reply from Tradelink
We're glad you enjoyed our products and service. We appreciate your positive feedback and thank you for sharing.
Had what I needed and I collected it…
Had what I needed and I collected it without a fuss. Great communication from staff.
7 May 2026
Reply from Tradelink
We're happy to hear that you found what you needed and your collection was seamless. It's great to know our team's communication was helpful.
Bright communication when going into…
Bright communication when going into store. Goods are as ordered. Think we will open a Trade account
15 April 2026
Reply from Tradelink
We're happy to hear that you had a positive experience and that your order met your expectations. Thank you for your feedback, and we'd be glad to assist with opening a trade account.
Great Service All Round
Their website and online ordering process is very easy to navigate. Communicating and delivery were very good and the product was perfect
15 April 2026
Reply from Tradelink
We're happy to hear that our website was easy to use and that you were pleased with our communication, delivery, and product. Thank you for your positive feedback.
Reply from Tradelink
We appreciate you sharing your positive experience. We're glad our helpful staff and efficient systems made the process simple for you.
Quick, friendly and easy
Super quick, easy and convenient to place the order. Delivery was quick and friendly. Phone calls and emails to keep us updated.
5 May 2026
Reply from Tradelink
Thanks for the great review! We’re glad the ordering process was quick and easy. We appreciate your positive feedback regarding our delivery and updates.
Product is exactly as ordered
Product is exactly as ordered, good quality and sent in a timely fashion
14 April 2026
Reply from Tradelink
We’re pleased to hear the product met your expectations, with good quality and prompt delivery. Thanks for your positive review!
Reply from Tradelink
We're happy to hear that everything met your expectations! Thank you for your positive feedback.
All was fine
All was fine. When I called into your Balcatta store to pick up the guy on the counter was reluctant to acknowledge me then I said what I came in for he said it hadn’t arrived. Then when I quoted the order number he went off to the back and came out with it. Really confusing. Not good manners.
5 May 2026
Reply from Tradelink
We appreciate your feedback and are sorry your pickup experience was not ideal. We'll address the service and communication issues to ensure a smoother process in the future. Thanks for bringing this to our attention.
Reply from Tradelink
Thanks for the positive feedback! We’re glad you were happy with our friendly team and clear communication. We appreciate your support!
Easier to order and quicker delivery…
Easier to order and quicker delivery than I expected
5 May 2026
Reply from Tradelink
Thanks for the great feedback! We’re glad the ordering process was easy, and your delivery arrived sooner than expected.
Reply from Tradelink
Thank you for your kind review. We’re pleased we could provide a positive experience.
Reply from Tradelink
We're happy to hear that our service was quick, reliable, and helpful for you. Thank you for your positive feedback.
Excellent service and provider
Arrived a day after order found that they have great customer service, great display room very friendly and helpful staff. It was a pleasure to order and pick-up the product next day...Keep up the great work guys...
4 May 2026
Reply from Tradelink
We're happy to hear that you had a positive experience with our customer service and display room. We are glad that our staff was helpful and friendly and that you enjoyed your order and pickup. Thank you for your great feedback.
product delivered in quick time
product delivered in quick time, order was in perfect condition & great service
4 May 2026
Reply from Tradelink
We're happy to hear that your order arrived quickly and in perfect condition! It's great to know you received great service. Thank you for your feedback.
Easy to use website and quick communication.
Easy to use website.
Clear communication and easy pickup.
Will use again.
12 April 2026
Reply from Tradelink
We're happy to hear that our website was easy to use and pickup was clear. We appreciate your feedback and look forward to serving you again.
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