We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
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Trade link were really helpful throughout the process which included storing the bath for many months until we were ready for delivery. All reps we dealt with were lovely
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Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Company details
- Bathroom Supply Store
- Home Improvement Store
- Hot Water System Supplier
- Plumbing Supply Store
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
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Reply from Tradelink
Thanks for your great feedback! We're so pleased to hear you had a positive experience with our team and were happy with our product range and prices. We appreciate you sharing your experience.
The assistant behind the counter was…
The assistant behind the counter was fantastic. Went out of their way to help.
15 May 2026
Reply from Tradelink
It’s great to hear you had such a positive experience with our team member. We appreciate you taking the time to share your feedback.
Reply from Tradelink
Thank you for your positive feedback! It’s great to hear our service and delivery met your expectations.
Good customer service
4 June 2026
Reply from Tradelink
Thank you for your kind review. We're pleased to know our team provided good customer service and appreciate your feedback.
Excellent service
Excellent service, online order delivered to our local store. Friendly and knowledgeable staff at tradelink bibra lake.
2 June 2026
Reply from Tradelink
Thanks for the great review! We’re pleased your online order process went smoothly and that the team provided helpful service.
Pretty simple and easy
There wasn't much to it - ordered the item, it arrived in store, went and collected it. The end.
11 May 2026
Reply from Tradelink
We're glad your order and collection process was straightforward and efficient. Thank you for sharing your experience with us.
the dog's breakfast!!
The online experience was disorganised. At one stage during the order, it stated delivery would be free. At checkout it said delivery was $45, which I refused to pay, so I selected click and collect.
I did not receive a receipt for the purchase, the only proof I had was the details from PayPal in an email. Nor did I receive a confirmation email regarding a date for collection from the store. How bad was that!
I waited 3 days then went to the Erina store. The staff had no notification of the order. They were able to find it and offered to deliver to my home no charge when it arrived.
Thank goodness the staff in the store at Erina were lovely.
My advice don’t purchase online from Tradelink. No one knows what is happening and they don’t issue official receipts of purchase.
It was a dog’s breakfast!
28 May 2026
Reply from Tradelink
Thank you for your feedback, and we’re sorry for the frustration experienced with your order. We have emailed you directly with further detail regarding your concerns. We appreciate your comments about the team and will ensure this is shared with them.
online catalogue did not have all…
online catalogue did not have all versions of the laundry spout I was buying resulting in me buying a shorter one than required as there was no other sizes listed & then on finding out another size was available had to reorder it & then exchange it in store.
The wait time for both delivery's to store was fairly long with no information being available on expected courier delivery date.
8 May 2026
Reply from Tradelink
Thank you for sharing your experience. We apologise for the inconvenience caused with your order and exchange. Each product on our website displays a delivery window, with standard order items generally taking up to 10 business days to arrive in store. We do appreciate your feedback and will share it with the relevant teams.
Good service
25 May 2026
Reply from Tradelink
Thank you for your feedback! We’re pleased to hear you received good service and appreciate your support.
Good price
Good price. Easy online ordering. Good communication when product arrived. Easy pick up. Thanks Tradelink
27 May 2026
Reply from Tradelink
We're so glad you found our pricing competitive and the online ordering process easy. We appreciate your kind words about our communication and pickup.
Reply from Tradelink
We are glad you found ordering and collecting easy.
Online kitchen sink order hassle free
Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collection. My husband picked up order on my behalf and very happy with the product value and quality. Great experience and would recommend.
29 May 2026
Reply from Tradelink
We are so pleased to hear you had such a great experience with us, from finding your sink to its collection. We appreciate your kind words about our product value and quality. Thank you for your recommendation.
Reply from Tradelink
We appreciate your kind words about our service and staff.
Reply from Tradelink
We're so glad to hear we were on time and helpful. Thank you for your kind words.
Confidence
Great value, great product and great service. I have confidence in buying from Tradelink.
17 October 2025
Reply from Tradelink
We're so glad you had a great experience with our product and service. We appreciate your confidence in us.
Had to amend the order which was done…
Had to amend the order which was done promptly. Item delivered quickly and ready for pickup . Pleasant staff helped me load
21 May 2026
Reply from Tradelink
We’re so pleased to hear your order amendment was handled efficiently and your delivery arrived quickly. Thank you for your kind words about our team — we truly appreciate your support.
Reply from Tradelink
We are so glad you found our online ordering and pickup process easy. We appreciate your kind words.
Really good comms
Really good comms. Direct personal interaction. Managed the confusing delivery issues professionally a nd effectively. Really positive experience as a customer.
21 May 2026
Reply from Tradelink
Thank you for the great feedback. We’re glad our team could resolve the delivery issues and ensure everything was handled smoothly. We really appreciate your support.
Reply from Tradelink
We're happy to hear you received your order quickly. We appreciate your positive feedback!
Reply from Tradelink
We are so glad you enjoyed our product range and service! We appreciate your kind words.
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