From start to finish, Torqen was helpful, full of information, gave me options and advice in regards to the kit I wanted. Communication was quick, precise and I knew exactly where I stood at a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I work on my own garage in europe and some parts that i need for costumers car i buy here the only one who responde for every solution or help you whith what they can is at TORQEN im very happy whith... See more
As always super helpful! I’m trying to locate small Ancillary parts for a bumper conversion and they have been responsive and helpful, taking time out to video parts and locations etc!! Great team!!!... See more
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... See more
Company replied
Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have used TORQEN multiple times for…
I have used TORQEN multiple times for the purchases on my build, they aren’t the cheapest around (or the most expensive) but the customer service is absolutely second to none. Also for the sake of a couple pound difference compared to some other sites the customer service, the quick delivery, the desire to help at any cost, and the time saved by them doing the hard work on what’s best for your car for if you reach out, means I will continue to use TORQEN regularly and HIGHLY recommend them. I needed a part this morning, reached out and within 2minutes they found me the part, and will be delivered the next day, Simple, easy, reliable!!!!!
4 February 2025
Unprompted review
Reply from TORQEN
Dear Kurt,
Thank you for your incredible review and continued support! We’re thrilled to hear that our customer service stands out to you and that we’ve been able to assist with your build multiple times. We always strive to make the buying process as smooth and hassle-free as possible, so it’s fantastic to know that our quick responses, reliability, and willingness to help have made a difference for you.
We truly appreciate your recommendation and look forward to assisting you again in the future. If you ever need anything, you know where to find us!
Kind regards,
TORQEN Customer Service Team
Long waiting times
Well my order was out in 10 of November arrived end of January so not very happy, it showed as stock but it was not . It arrived so that’s that . Might was just being unlucky, I I’ll give them an other chance..
Second order placed arrived week after very good communication / check with them prior ordering the reply pretty quick.
27 January 2025
Reply from TORQEN
Dear Charalampos,
Thank you for your honest feedback. We completely understand that a long wait for an order can be frustrating, and we’re sorry for any inconvenience caused. Some items, particularly those sourced internationally, can have extended lead times due to supplier availability and shipping logistics.
We do our best to provide accurate lead times, but unfortunately, not all products are stocked in the UK, which can sometimes cause delays. That said, we truly appreciate your patience and the fact that you’re willing to give us another chance. We’ll do our best to ensure your next experience is a smoother one.
If you ever need an update on an order in the future, please don’t hesitate to reach out—we’re always happy to help.
Kind regards,
TORQEN Customer Service Team
Mixed experienced
Ordered a piece for my car on February 2024 and it arrived after almost a whole year, not only that but once it arrived the hardware and instructions were missing from the package. I can’t say I’m totally disappointed because in the end the part arrived and I managed to install it anyway, it’s just a shame what happened with the instructions. Customer service is ok, they respond but not quickly.
16 January 2025
Unprompted review
I would like to thank the team at…
I would like to thank the team at torquen for all their good works in helping me to keep my Nissan 350z in good condition. Thanks for helping me to source genuine Nissan parts for my car
25 January 2025
Unprompted review
Reply from TORQEN
Dear Hartford,
Thank you for your kind words and 5-star review! We’re delighted to have been able to help you keep your Nissan 350Z in top condition. Sourcing genuine Nissan parts can sometimes be a challenge, so we’re glad we could assist in getting exactly what you needed.
Your support means a lot to us, and if you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Top Quality!
This team when above and beyond. I would highly recommend and with definitely be a returning customer.
25 January 2025
Unprompted review
Reply from TORQEN
Dear Nadine,
Thank you for your fantastic review! We’re so pleased to hear that our team went above and beyond for you. Your recommendation means a lot to us, and we’re delighted to know you’ll be returning as a customer.
If you ever need anything, we’re always here to help. Looking forward to assisting you again in the future!
Kind regards,
TORQEN Customer Service Team
Very good first time experience!
Very good experience, better priced than anywhere I could find, responded to my queries via whatsapp even out of hours. Delivery was a bit slow but that was down to the supplier. No regrets especially considering the cost savings! Highly recommend using them :)
21 January 2025
Unprompted review
Reply from TORQEN
Dear Matthew,
Thank you for your fantastic review and recommendation! We’re really pleased to hear that you had a great experience with us and found our pricing competitive. We always aim to be as responsive as possible, even out of hours, so it’s great to know that was helpful for you.
We appreciate your patience with the delivery delay—unfortunately, supplier lead times can sometimes be out of our control, but we’re glad you felt the cost savings made it worthwhile. If you ever need anything else, we’re always happy to help!
Looking forward to assisting you again in the future.
Kind regards,
TORQEN Customer Service Team
Avoid If Possible.
Avoid If Possible.
Charged an additional £50 after the purchase was made for delivery. This was after delivery was already paid for.
They cited it cost them more than they expected. This was for a UK delivery, not international.
This should be on the company to correctly estimated delivery. Not charge the consumer afterwards.
It also looks like this may be an illegal practise, See DeliveryLaws website for details.
27 March 2024
Unprompted review
Reply from TORQEN
Dear Arron,
We’re disappointed to see your review, especially as we were transparent about the shipping costs and only proceeded with your order after you agreed to the additional charge.
Your order included a Megan Racing exhaust, Moog banana arms, and a Nissan interior trim. Due to the size and weight of the exhaust, it could not be safely combined with the other parts, as this would have increased the risk of damage. Additionally, your delivery address in Northern Ireland (BT postcode) meant significantly higher shipping costs for a large, heavy item.
At the time of your purchase, our website estimated shipping at £33.34, but due to the required separate shipments, the actual cost was higher. Before proceeding, we clearly communicated this to you via email, and you responded:
“Hi Coz, I’m not happy with this scenario but I will pay 50 pound today. Please provide a means to do it and I will send it today. Kind Regards, Arron.”
Only after receiving your written agreement did we proceed with the shipments, using both DPD and FedEx, covering the actual carrier charges. We were fully upfront about the situation and ensured the items were sent in the safest way possible.
We always strive to offer fair and accurate shipping costs, but larger items, especially those going to Northern Ireland, sometimes incur higher fees. We’re sorry you’re unhappy with the situation, but we acted in good faith and with your full agreement.
If you’d like to discuss this further, feel free to reach out—we’re happy to clarify anything.
Kind regards,
TORQEN Customer Service Team
Reply from TORQEN
Dear Nicola,
Thank you for your 5-star review! We’re delighted to hear that you found our team very helpful. If you ever need anything else, feel free to reach out—we’re always happy to assist!
Kind regards,
TORQEN Customer Service Team
Item still not delivered
Item still not delivered. Expected delivery date requested and not provided.
3 January 2025
Reply from TORQEN
Dear Matt,
We’re sorry to see your review, but we’d like to clarify that your order LHLWFNXOS was successfully delivered on 7th January 2025 via Royal Mail (Tracking: KD629440760GB), before this review was left.
If you’ve not received the parcel for any reason, please check with your local delivery office or reach out to us so we can assist further. We’re always happy to help ensure you get your order.
Kind regards,
TORQEN Customer Service Team
Best parts company I’ve ever dealt with!
Honestly can’t recommend these guys enough.
Instant WhatsApp responses even up to 1800 on Christmas Eve!
You deal this make but not my brand of car can you get it in? Done!
Can you confirm fitment? Done!
Can’t you post it asap? Done!
Questions for the manufacturer? Done!
Nothing has been too big an issue, best comms I’ve ever received from a company!
Will definitely be coming back for other parts from these guys!
24 December 2024
Unprompted review
Reply from TORQEN
Dear Matthew,
Thank you for your amazing review! We’re absolutely thrilled to hear that you’ve had such a great experience with us. Providing quick responses and going the extra mile to help our customers—whether it’s sourcing parts, confirming fitment, or liaising with manufacturers—is exactly what we strive for.
It means a lot to know that you found our communication the best you’ve ever received from a company! We truly appreciate your support and look forward to assisting you again with future parts.
If you ever need anything, you know where to find us!
Kind regards,
TORQEN Customer Service Team
Ease of ordering.
Ease of ordering.
The speed of answering messages and keeping customer updated
Delivery quick and efficient
No issues
29 November 2024
Reply from TORQEN
Dear Jill,
Thank you for your wonderful review! We’re delighted to hear that you found the ordering process easy, our communication quick and helpful, and the delivery efficient. Providing a smooth and hassle-free experience is always our goal, so it’s great to know we met your expectations.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Purchasing with confidence
I buy most of my carbon additions for my 370Z from Torqen and have always had a great experience.
29 November 2024
Reply from TORQEN
Dear Francois,
Thank you for your continued support and for your fantastic review! We’re delighted to hear that you’ve had great experiences with us and that we’ve been your go-to for carbon additions for your 370Z.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help! Looking forward to assisting you again in the future.
Kind regards,
TORQEN Customer Service Team
Bang on time with delivery
Bang on time with delivery, good customer service. Best price around by far compared to other suppliers.
26 November 2024
Quick service and good communication…
Quick service and good communication about delivery this time. Had problems with my previous order so pleased it worked out OK this time.
26 November 2024
Link ECU for my altezza
Spoke to torqen Friday about an ECU for my altezza, by far the cheapest & was at my door by 1pm today (tuesday) 10/10 service
15 November 2024
Unprompted review
Reply from TORQEN
Thank you, Clive, for your fantastic review! We’re thrilled to hear your ECU for the Altezza arrived so quickly and that you found our pricing unbeatable. It’s great to know we could provide a 10/10 service—your kind words mean a lot to us. Thank you for choosing TORQEN! 😊
DON’T ORDER FROM THIS SITE
No idea about customer rights. Waited for over a year to only be told they had sent the item, but kept no records of dispatch. It’s the responsibility of any retailer to supply the order. Not fob the customer off on a lie. The sellers responsibility to follow up with the courier to investigate a missing parcel. Not say ‘well we sent it and will not refund you’. Utter awful attitude. No idea how this company exists with service like this.
Update. Everything in their reply means nothing. It is their legal responsibility to supply the goods ordered. It’s not my fault they can’t maintain an efficient order and dispatch history. Who cares about their order supply chain. My order was with Torqen. They have failed to supply ANY proof of the updates they have sent me.
PLEASE AVOID
18 October 2024
Unprompted review
Reply from TORQEN
Dear James,
Thank you for your patience while we looked into this matter. We had to access several older systems, including our previous ordering platforms, Royal Mail receipts managed by our accountants, older invoices from P2M, and DHL shipping records to ensure we provided you with an accurate response.
You placed your order with TORQEN on Thursday, 27th September 2023 at 22:28:05 for 2 x P2-AHC225BLK-KMI with a total value of £26.99 including VAT and shipping. Since the items were not in stock at the time, we included them in our pending order with P2M.
Our Customer Service team kept you updated via email as the parts became available. Once ready at P2M, the items were shipped to us from the USA, and we received them via DHL (tracking number 5511655730). They were then dispatched to you through Royal Mail on the same day. Unfortunately, it seems the tracking details weren’t added to your order at the time. The colleague responsible for shipping this no longer works with us, so we’re unable to obtain further details from them. However, our inventory records show that 2 out of 5 units of part P2-AHC225BLK-KMI were shipped, and there has been no subsequent order in our system for these items.
Since we hadn’t heard back from you for almost 10 months, we assumed the delivery was completed successfully. Given the length of time that has passed, we’re unable to obtain any further information from Royal Mail, which unfortunately means that we are unable to issue a refund at this point.
We understand this may not be the resolution you were hoping for, and we’re genuinely sorry for any inconvenience caused. However, based on our findings, this is the extent of what we can do at this time.
Efficient, friendly and accurate part supply
I have to write this review because Torqen delivered us a replacement power steering pipe that we could not find anywhere else. They were helpful and informative all the way through. The part came from Japan and they kept us informed all the way along about delivery progress. Very happy and grateful for such brilliant service.
1 November 2024
Unprompted review
Reply from TORQEN
Thank you, Fiona, for your wonderful review! We’re so pleased we could help you source the replacement power steering pipe, especially when it wasn’t available elsewhere. It’s great to hear you found our updates on the delivery progress helpful and that you were happy with the service overall. Your kind words mean so much to us—thank you for your support! 😊
Go somewhere else
Lied to about delivery times kept getting told next week and that came 4 weeks later. Did not receive all items which has now put me out of pocket as a customer now has to return and have the whole job redone. Customer service is good until there is an issue then it's very poor and not professional. I would recommend to go anywhere else for parts even if it does cost more so you actually receive the items in a reasonable time frame.
28 October 2024
Reply from TORQEN
Hi Steve,
Thank you for sharing your feedback. We’d like to address the situation and clarify a few points. While there was an unexpected delay with one of the parts coming from the USA, we kept you informed throughout via WhatsApp. Once the shipment was ready, a genuine human error meant one of the gaskets, ordered in a quantity of two, was shipped as just one. We quickly acknowledged this and offered to send the second item at no additional cost. However, you declined this resolution and requested a full refund for both items, although you kept and used the one received. We refunded the missing gasket and sent you a confirmation screenshot on WhatsApp.
However, we also noted a chargeback was opened after the refund for the missing gasket had already been issued, adding unnecessary complications to the resolution process. You have therefore kept the product and also had a full refund for both gaskets, along with an additional refund for 1 gasket.
We understand the frustration delays and errors can cause, but we believe we acted transparently and fairly to resolve the issue. Mistakes are rare but can occasionally happen, and we remain committed to addressing them promptly and professionally when they do.
If there’s anything further you’d like to discuss, we’d be happy to assist.
Kind regards,
TORQEN Customer Service Team
Excelent services
Excelent services, fast delivery and good quality parts. Can source and supply anything u need even if it is not on website.
Very friendly and helpfull team.
Will defently order from them again.
1 November 2024
Unprompted review
Reply from TORQEN
Thank you, Liviu, for your fantastic review! We’re delighted to hear you’re pleased with our service, quick delivery, and the quality of the parts for your racing GT86. Being able to source even the harder-to-find items is something we pride ourselves on, and it’s great to know our team made a positive impression. We look forward to helping you again in the future—thank you for your support! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.