From start to finish, Torqen was helpful, full of information, gave me options and advice in regards to the kit I wanted. Communication was quick, precise and I knew exactly where I stood at a... See more
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See what reviewers are saying
I work on my own garage in europe and some parts that i need for costumers car i buy here the only one who responde for every solution or help you whith what they can is at TORQEN im very happy whith... See more
As always super helpful! I’m trying to locate small Ancillary parts for a bumper conversion and they have been responsive and helpful, taking time out to video parts and locations etc!! Great team!!!... See more
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... See more
Company replied
Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from TORQEN
Great service from TORQEN, especially in urgent situations! They promptly sourced parts and kept good communication. Delivery can sometimes take longer, particularly for items coming from the US, and there was a minor issue with item fitment once. Overall, they’re passionate and reliable, with fast delivery and helpful advice. Would recommend for car parts!
25 March 2025
Unprompted review
Reply from TORQEN
Dear Customer,
Thank you for your detailed and thoughtful review! We’re really pleased to hear that you value our urgent support, communication, and commitment to sourcing the parts you need—even under time pressure.
You’re absolutely right—delivery from the US can occasionally take longer due to customs or international freight delays, and we appreciate your understanding on that front. We’re sorry to hear there was a minor fitment issue on one item, but we’re glad it didn’t take away from the overall positive experience.
Your recommendation means a great deal to us, and we’re always here to help with advice or support for any future needs.
Kind regards,
TORQEN Customer Service Team
Adrian and Coz have been a pleasure to…
Adrian and Coz have been a pleasure to deal with. They spent a lot of time helping me find the right clutch and flywheel setup for my Nissan 350Z, taking the time to clearly explain all the options, benefits, and costs. They offered solid advice throughout, and I’m really happy with the decision I’ve made.
24 March 2025
Unprompted review
Reply from TORQEN
Dear Jago,
Thank you for your brilliant review and kind words! We’re so pleased to hear that Adrian and Coz were able to guide you through finding the right clutch and flywheel setup for your 350Z.
It’s great to know you felt supported and well-informed throughout the process—taking the time to explain options and give solid advice is exactly what we aim for. We’re really glad you’re happy with your decision!
If you need anything else down the line, you know where to find us.
Kind regards,
TORQEN Customer Service Team
Reply from TORQEN
Dear Theo,
Thank you for your 5-star rating! We really appreciate your support. If you ever need anything or have any questions, don’t hesitate to get in touch—we’re always here to help!
Kind regards,
TORQEN Customer Service Team
Reply from TORQEN
Dear Corey,
Thank you for your kind words and continued support! We’re really pleased to hear that you’ve consistently received great service from us.
If there’s ever anything you need, just give us a shout—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Knowledgeable staff
Met Adrian who is the most knowledgeable guy on Zs I've met..bought the carbon evo r wing..Great product friendly staff..what's not to like..
8 March 2025
Unprompted review
Reply from TORQEN
Dear Shaun,
Thank you for your fantastic review! We’re delighted to hear that you had a great experience with us and appreciated both the product and our team’s knowledge and friendliness.
It was our pleasure to open specially on a Saturday so you could collect your Nismo MK1 carbon fibre wing—we always do our best to accommodate our customers whenever possible.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
These guys are top class
These guys are top class! Very saturated market when it comes to 350z parts but these are the only people I will order from when possible! They know what they are talking about and are quick to act! Nice to deal with genuine people rather than drop ship company’s that have no product knowledge.
7 March 2025
Unprompted review
Reply from TORQEN
Thank you for your fantastic review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our team. We take pride in our knowledge and customer service, so it’s great to know that it made a difference for you.
If you ever need anything else, you know where to find us—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Great communication and very helpful
Great communication and very helpful. Never had any issues.
27 February 2025
Unprompted review
Reply from TORQEN
Dear Rob,
Thank you for your kind review and 5-star rating! We're delighted to hear that you've had a smooth experience with us and appreciated our great communication and helpful service.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Good communication and helped get hold…
Good communication and helped get hold of a part I'd been previously struggling to get.
Also got a free mug and couple stickers in the box! 👍
25 February 2025
Unprompted review
Reply from TORQEN
Dear John,
Thank you for your great review! We're glad we could help you source the part you'd been struggling to find—tracking down those hard-to-get items is what we love doing!
Glad you enjoyed the free TORQEN mug and stickers too—just a little extra to show our appreciation. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
I would highly recommend this company
I would highly recommend this company. The mk1 golf airlift suspension i have ordered had a estimated delivery time of 5+ days from all companys listing this item. So i contacted Torqen via there whatsapp where they helped and guided me through the purchase and to top it of had the parts that I ordered at my garage ready to be installed within 2 days of purchase ! . One of the best places I have purchased from in a long time and would definitely use them again.
25 February 2025
Reply from TORQEN
Dear Anthony,
Thank you for your fantastic review and recommendation! We're delighted to hear that we could help you with your MK1 Golf Airlift Suspension and get it delivered within just 2 days—well ahead of the usual lead times.
Providing fast, reliable service and expert guidance is what we aim for, so it’s great to know you had such a positive experience with us. We truly appreciate your support and look forward to assisting you again in the future!
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help.
Kind regards,
TORQEN Customer Service Team
Brilliant customer service
Brilliant customer service. Had a great experience over WhatsApp and they kept me in the loop with everything to do with my order and provided some invaluable advice. Highly recommended!
22 February 2025
Unprompted review
Reply from TORQEN
Thank you for your fantastic review and recommendation! We're thrilled to hear that you had a great experience with our WhatsApp support and that we kept you well-informed throughout your order. Providing valuable advice and top-notch customer service is always our goal, so it's great to know we met your expectations.
If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Top marks, would use again.
Ordered some parts from Torqen……..turns out to be quite a while ago coming to think of it…….but that’s the point of this review. Despite the delays which were no way related to these guys but instead manufacturing delays from the suppliers, I can’t knock the service I received. They did the chasing (which was good!) and I had plenty of updates. I would use again in a heart beat. This was a set of anti-roll bars from Dinan for an E39.
31 January 2025
Unprompted review
Reply from TORQEN
Dear Brian,
Thank you for your fantastic review and for recognising the effort we put into keeping you updated throughout the process! We completely understand that delays from manufacturers can be frustrating, but we’re glad that our regular updates and chasing on your behalf made the experience smoother for you.
Your Dinan anti-roll bars for the E39 were definitely worth the wait, and we truly appreciate your patience and trust in us. It means a lot to hear that you’d order from us again in a heartbeat—we’ll always be happy to help with any future parts you need!
If there’s anything else we can do for you, don’t hesitate to reach out.
Kind regards,
TORQEN Customer Service Team
First time purchasing
First time purchasing and what a company perfect in helping me on parts and knowledge of there products. Delivery was fast ordered at 11.30am delivered next day. I am over the moon with my purchase and would recommend them to anybody who has a 350z. Many thanks Torgen and yes I will be purchasing again very soon. 10 out of 10 👍👍👍
17 February 2025
Unprompted review
Reply from TORQEN
Dear Shawn,
Thank you for your amazing review! We're thrilled to hear that your first purchase with us was such a positive experience. Providing expert knowledge, top-notch service, and fast delivery is what we aim for, so it’s fantastic to know we met your expectations.
We’re delighted that you're over the moon with your purchase and truly appreciate your 10/10 rating and recommendation to fellow 350Z owners! Looking forward to assisting you again very soon.
If you ever need anything, you know where to find us!
Kind regards,
TORQEN Customer Service Team
370z parts
Very helpful always willing to offer advice, great service great products
17 February 2025
Unprompted review
Reply from TORQEN
Dear Keith,
Thank you for your kind words and 5-star review! We're delighted to hear that you appreciate our support and approach. We always strive to be helpful, take the time to assist with whatever our customers need, and never push a sale—just honest advice and great service.
If you ever need anything else, don’t hesitate to reach out. We’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Poor quality torqen sports cat 350z
I bought some torqen nissan 350z sports catalytic converter. Have been fitted less than 3 yrs just failed MOT on emissions. Mechanics stated they were cracked and the welding was poor.
Very disappointed in Torquen own product.
Re you're reply
My car has never been on a track
The main part of my review is about the quality of the manufacturing.
Seeing your previous reply to negative reviews you never take responsibility for anything.
The mechanic who inspected it stated the welding was poor and it was cracked.
Maybe you should direct your time at addressing these problems?
17 February 2025
Unprompted review
Reply from TORQEN
Dear Richard,
We find your review misleading and unfairly directed at TORQEN as a company rather than the product itself.
You purchased TORQEN High Flow Cats on 19/05/2021, and as clearly stated in the product description, these are racing/track-use only and not designed for road use or to pass UK MOT emissions tests. While some may pass, this is not guaranteed, and we make this explicitly clear at the point of sale.
Additionally, these parts came with a 2-year warranty, which expired on 19/05/2023. You have not contacted us at any point to report issues, and now, over 3 years and 9 months later, you are blaming us for wear and tear. These are high-performance components subjected to extreme conditions, and expecting them to last indefinitely—especially beyond their warranty period—is unreasonable.
Leaving a negative review against TORQEN as a company instead of the product misrepresents the situation and could mislead other customers. If you had concerns within the warranty period, we would have gladly assisted. If you’d like to discuss this further, feel free to reach out, but we stand by the quality and intended use of our products.
Kind regards,
TORQEN Customer Service Team
found Torqen the only web site able to…A job well done
found Torqen the only web site able to supply a difficult classic item and received within a week having to come from the USA
thank you torqen a job well done
13 February 2025
Unprompted review
Reply from TORQEN
Dear Brian,
Thank you for your fantastic review! We’re delighted to hear that we could source the hard-to-find classic part for you and get it delivered within a week—even with it coming from the USA.
We always do our best to track down rare items for our customers, so it’s great to know you were happy with the service. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Kind regards,
TORQEN Customer Service Team
Great service and Outstanding Service and Support!professional…
Great service and professional approach! The team at Torquen went the extra mile – they spent half a day searching for the part number to order the right part for me. Communication was excellent, and they were extremely helpful and dedicated. The part arrived exactly on time, just as promised. I highly recommend them and will definitely be back for future purchases!
13 February 2025
Unprompted review
Reply from TORQEN
Dear Marek,
Thank you for your fantastic review! We’re delighted to hear that you appreciated our dedication and the effort we put into finding the correct part for you. Going the extra mile for our customers is what we strive for, and it’s great to know that our communication, professionalism, and service met your expectations.
We truly appreciate your recommendation and look forward to assisting you with future purchases. If you ever need anything else, don’t hesitate to reach out!
Kind regards,
TORQEN Customer Service Team
370Z parts
I recently purchased some rare car parts from Japan, including the Fujimura Rocket Dancer front and rear bumpers for my 370Z, and the experience was nothing short of amazing. The team at Torqen was incredibly helpful throughout the entire process, providing clear communication, detailed instructions, and top-notch customer service.
From sourcing the parts to handling the logistics, everything went smoothly, and I always felt informed about the progress. The bumpers arrived in perfect condition, and I couldn't be happier with the purchase. If you're looking for hard-to-find JDM parts and excellent service, I highly recommend Torqen. I will definitely be buying from them again!
8 February 2025
Unprompted review
Reply from TORQEN
Dear Jeff,
Thank you so much for your incredible review! We’re absolutely delighted to hear that your experience with us was nothing short of amazing. Sourcing rare JDM parts like the Fujimura Rocket Dancer bumpers can be a complex process, so we’re thrilled that our communication, logistics, and service met your expectations every step of the way.
It’s fantastic to know that the bumpers arrived in perfect condition and that you’re happy with your purchase. We truly appreciate your recommendation and your trust in us—it means a lot!
Whenever you’re ready for your next project, we’ll be more than happy to assist you again. Thanks once again for your support, and we look forward to helping you in the future!
Kind regards,
TORQEN Customer Service Team
Ended up paying £18 import duty
28 January 2025
Reply from TORQEN
Dear Terry,
Thank you for your feedback. We’ve looked into your order, and as this was a UK-to-UK shipment sent via Royal Mail, there should not have been any import duty applied. It’s possible the charge you received relates to a different order from another supplier.
We’d be happy to help clarify this—please feel free to reach out to our team with any details, and we’ll do our best to assist.
Kind regards,
TORQEN Customer Service Team
I've used Torqen many times for parts…
I've used Torqen many times for parts for my Nissan, Subaru, Mazda and now Suzuki - always an excellent service. Friendly and helpful if you need advice, which I did purchasing a set of RAYS from Japan. They just arrived and I am delighted.
4 February 2025
Unprompted review
Reply from TORQEN
Dear Stu,
Thank you for your continued support and for taking the time to leave such a great review! It’s fantastic to hear that you’ve trusted us for parts across multiple cars and that our service has always met your expectations.
We’re especially pleased that you found our advice helpful when ordering your RAYS from Japan, and even more so that you’re delighted with them now they’ve arrived!
If you ever need anything else, whether it’s for your Nissan, Subaru, Mazda, Suzuki—or whatever comes next—we’re always happy to help. Looking forward to assisting you again in the future!
Kind regards,
TORQEN Customer Service Team
Long term buyer from Torqen.
Long term buyer from Torqen.
Good customer service
Good dispatch and delivery.
Is a company I relly on for years.
28 January 2025
Reply from TORQEN
Dear Henrique,
Thank you for your continued trust and support over the years! We truly appreciate your loyalty and are delighted to hear that you’re happy with our customer service, dispatch, and delivery.
It means a lot to us to be a company you rely on, and we look forward to serving you for many more years to come! If you ever need anything, don’t hesitate to reach out.
Kind regards,
TORQEN Customer Service Team
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